Reviews Mobellia

I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!

Fast delivery, quality table but I had to return it at my expense because the color does not match the photos. Please note that the return is at your expense.

Beautiful table; BUT FACTORY DEFECT!!!; Some pre-drilled holes for fixing the reinforcement crossbar under the top are reversed compared to the insert nuts provided at each table leg. Replacement of this element requested from Mobellia customer service, remains unanswered to this day, despite a response; "we can offer you the replacement of the concerned parts if necessary, as part of our service commitment". Awaiting this "commitment" in order to resume my rating

Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.

After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!

The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.

Unfortunately, the table could not be delivered because the glass top was damaged. The shipping company called us and reported the damage to you. Now I hope that the next delivery arrives quickly and everything is intact.

Hello, First order on Mobellia, but surely the last. Yes, the delivery is fast. But several quality issues upon receipt, unacceptable at this price level. The customer service is nonetheless responsive and offers solutions. I am waiting to see the realization of these proposals. Yves

Defective furniture

2 sun loungers and 2 covers ordered 730€ for the whole! For the price I expect high-end... Finally a poorly explained manual, finishes not always neat and had to straighten support tubes that were bent. As for the covers, they are at least 50 cm too long and impractical

The table arrived broken, with dents.

Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!

Main table with a scratch I request in return free covers they offer me just one cover for 40 euros while the table costs more than 1000 euros. I await a response from customer service before posting reviews on social networks, your Google listing and Trustpilot

Hello, The package is clean and well made, the table itself seems to be of good quality but upon closer inspection the adjustments are average, the tabletop is smaller than the frame which causes discomfort after a while. Upon unpacking the package, I discovered beads from the slide, sent an email to customer service without a response from them. Disappointed with the quality versus the price of the table

The table arrived damaged, I am waiting for a response to the reporting email.

Monte Carlo sofa superb, but the mattress arrived wrapped in blood-stained packaging. After contacting customer service, a new mattress is supposed to be sent to me. But despite my follow-ups, I still have no news. Unusual for a product promoting high quality.

Two of the eight chairs arrived with glue.

The table arrived with a damage not due to transport, it left their warehouse damaged!!!

I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.

Delivery delay and damaged part, how should we proceed to have the part replaced please

My order 1 round Bali table and 6 Portofino chairs. Delivery without problems, items conform to the description. But 1 chair is wobbly. Reported the defect and sent photos. No response despite several follow-ups. This is not serious at all. I do not recommend

Hello, There are many bumps and impacts on the aluminum structure, especially on one post. I even took photos that I will send.

Part of the tube was delivered damaged. It looks like it has already been used. If we could get a replacement part, it would be appreciated. Best regards, Maie Daudignac

Slightly damaged furniture (wobbly armchair) certainly during transport!

The site states delivery to your home and I had the delivery at the bottom of my building. Being alone, it was very complicated to carry the very heavy packages upstairs to my apartment.

A plastic cap was missing on the top of a chair's backrest.

To be checked in use!

As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine

Easy and accommodating contact but delivery left something to be desired.

Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed

Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..

We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.

Correct products but some elements were missing to assemble them

I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.

Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.

GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;

If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >

The finishes are of poor quality. Badly placed labels. Very visible welds.

The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick

Too bad I had to insist with customer service just to get a proper invoice...