English
★★★★★
based on 926 reviews published
Latest negative customer reviews
We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...
We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.
However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.
We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.
Best regards,
The Mobellia team
I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.
Thank you for your message.
Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.
We thank you for your patience and trust, and we hope to fully meet your expectations.
Best regards,
The Mobellia team
I would like to return my products, they do not match my parasols. How to proceed?
We are sorry to hear that the products do not match your parasols.
If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.
We remain at your disposal and will be happy to assist you in this process.
Best regards,
The Mobellia team
Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.
We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.
Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.
Thank you for your patience and understanding, and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
Poor quality and no communication possible with your customer service, which is difficult to reach.
We are sorry that your experience did not meet your expectations.
However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.
We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.
Thank you for your feedback and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
Serious delivery problems: - the carrier does not respect its commitment to specify the delivery day within a 2-hour slot - 3 out of 4 packages have been delivered - the carrier showed up the next day without warning - the carrier sent a link to reschedule the delivery but it does not work - the customer service of MOBELLIA contacted the carrier who does not know where the 4th package is - MOBELLIA is asking me to send photos of the packaging of the 3 delivered packages to identify the 4th one etc.
We sincerely apologize for the difficulties encountered during the delivery of your order.
Although we systematically ask our carriers to deliver all packages of an order at once, it can unfortunately happen that some packages are shipped separately. In your case, 3 out of the 4 expected packages were indeed delivered during the first attempt.
In order to accurately identify the missing package and avoid any errors in processing your case, our customer service has requested photos of the received packages. This process allows us to precisely verify the references and tracking numbers associated with each item of the order.
When a carrier notices that only part of an order has been delivered, a new presentation is generally scheduled automatically the next day to limit the customer's wait. Unfortunately, despite our exchanges with the carrier, they were ultimately unable to locate the missing package.
Thanks to our joint verifications, we were able to identify that it was a cushion cover. In order to resolve the situation as quickly as possible, we have therefore proceeded to ship a new cover to complete your garden set.
We fully understand your dissatisfaction with these inconveniences beyond your control and thank you for your patience throughout the processing of your case.
Best regards,
The Mobellia team
Terrible Customer Service. Order canceled WITHOUT MY AUTHORIZATION after informing that the last number of my phone was wrong. It took me more than 10 days to get a response. They offered a new shipment with a gift as compensation. I accepted. From the arrival at the CBL MURCIA agency on 20.05.26 of the new order until 08.06.26 they have not contacted me by phone. 19 days!!!! I had already requested the Cancellation on 25.06 and Confirmed again by email on 28.05.26. I am still waiting for the refund of my money. THEY DO NOT SPEAK SPANISH. Only French or English. I DO NOT RECOMMEND MOBELLIA. VERY POOR SERVICE AND EVEN MORE IF THEY DO NOT HAVE A PROPER COMMUNICATION WITH THEIR LOGISTIC OPERATOR. I know what I am talking about. I import and export throughout Europe.
We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.
However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.
As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.
However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.
For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.
We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.
Sincerely,
The Mobellia team
We were advised that delivery would be 5-8 days from order however we have still not heard anything on when the furniture will be delivered. We are not very happy with this service
Thank you for your feedback.
You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.
At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.
Kind regards,
The Mobellia Team
Beautiful product. The color of the cushions is slightly different from the photo, a bit darker.
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team
There is an impact on the table, I am really disappointed. I am waiting for a response for an exchange.
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
Damaged armchair
We are sincerely sorry to learn that your armchair arrived damaged.
After checking, we unfortunately did not find any message from you regarding this issue.
We invite you to contact our after-sales service so that we can review your case and provide you with a solution as soon as possible.
Our customer service team will do what is necessary to resolve the situation quickly.
Best regards,
The Mobellia team
Unreliable delivery service and disrespectful customer service
We are sincerely sorry that your delivery was not made on the initially agreed date. It was indeed delivered two days late.
Throughout the process, however, we remained in constant contact with you to keep you informed of the situation's progress. Due to the bulky nature of your order, the transport required special logistical organization, different from our usual shipments, which unfortunately caused this delay. This does not excuse the delivery delay in any way, and we fully understand your disappointment.
On the other hand, we are surprised by your comment regarding a lack of respect from our customer service. Concerned about compensating for this inconvenience, we immediately made a commercial gesture towards you, which you accepted, and which led you to renew your trust in us for a second order.
We regret that your experience did not meet your expectations and remain fully committed to providing the best possible service to each of our customers.
Best regards,
The Mobellia team
I would have preferred another Mobellia model
Thank you for your message.
We confirm that it is indeed possible to replace the garden lounge you purchased with another model. You just need to let us know which one you are interested in and we will assist you in the exchange process.
However, we are a bit surprised by the one-star rating, as indicated in our sales conditions, you have the option to change your mind. The only condition is that the lounge must be returned in its original packaging (or equivalent packaging) and in good condition.
Our goal is really for you to be fully satisfied with your purchase, so please do not hesitate to get back to us with the desired model so that we can arrange this quickly.
Best regards,
The Mobellia team
Three weeks to receive my order, after paying 50 euros for shipping, three weeks have passed since I ordered it and I still don't have the table and chairs.
We sincerely apologize for the delay in the delivery of your order and we completely understand your dissatisfaction.
However, we know that you were finally able to receive the table and chairs a few days later, and we are glad to hear that you were satisfied with the quality of the products, as you subsequently placed a second order with us.
We appreciate your trust and continue to work to improve our delivery times and our service.
Best regards,
The Mobellia team
Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
The large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.
Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.
We are sincerely sorry for this experience and completely understand your disappointment.
However, this was not your first order with us and, until now, we have always done everything possible to ensure that each delivery goes smoothly.
Regarding the delivery scheduled for 27/02, the date had indeed been confirmed in advance with the carrier. Unfortunately, they encountered an unforeseen event beyond our control, which caused this delay.
Contrary to what you indicate, we exchanged several times by email on 27/02 to closely monitor the situation and find a solution as quickly as possible. Your order was finally delivered on Monday, March 2.
We remain at your complete disposal and fully mobilized to ensure that this order brings you complete satisfaction.
Best regards,
The Mobellia team
I didn't receive anything because the courier doesn't deliver bulky goods
Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping. It was only after a long and stressful wait, during which customer service never provided concrete answers, that it was finally picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long and difficult to obtain. I was assured that it would be processed as soon as the product arrived at the warehouse, but after weeks of waiting without any clear communication, I had to insist to finally get my money back. Customer service was absent and unprofessional, never providing quick or reliable responses. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially knowing that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how it treats its customers in the future. Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping, and only after a long and stressful wait, during which customer service never provided concrete answers, it was picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long to obtain. I was told it would be processed as soon as the product arrived in the warehouse, but after weeks of waiting without clear communication, I had to insist to finally get my money. Customer service was absent and unprofessional, never providing timely and reliable answers. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially considering that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how to treat its customers in the future.
The table is defective. A chip on the top and the extension cannot be opened due to a twisted batten
Thank you for your feedback and we are sorry to hear that your table does not meet your expectations. Your satisfaction is our priority, and we take quality issues very seriously. Your table has been replaced, so you should now have a model in perfect condition.
We hope this will bring you complete satisfaction, and we remain available if you have any questions or comments.
Best regards,
The Mobellia team
AWFUL EXPERIENCE WITH RETURNING THE ITEM DUE TO MANUFACTURING DEFECT.
Order of a 3-seater sofa on August 5, delivery within 5 to 10 working days. Called on August 20 to find out where my delivery is as I need it for August 23. The person cannot answer me. Calls me back in the afternoon to say that there was a logistics problem, that they no longer have the product in stock. Does not offer me a concrete solution, I indicate that I absolutely need it. I decide to take a 2-seater armchair of the same brand so as not to be stuck for the 23rd. Tells me that she cannot make a commercial gesture, that she has no authority. Does not propose any other solution. I spent 200 euros more because I was put in a fait accompli, with the urgency of the date of the 23rd. While I ordered a 3-seater armchair; and the logistics problem is not my fault.
Delivery of a pergola for nearly 8000€ with many damaged products during transport, all the assembly screws were missing, then a faulty motor, very poor technical support that does not know its products, it has been 3 months and still not resolved.
I can only advise every customer against ordering products from this company. I ordered two sun loungers "Pirae" on June 2, 2025. They were delivered on June 10, but unfortunately one lounger was damaged and was immediately taken back by the shipping company. To this day, Mobellia refuses to deliver a replacement for the damaged lounger despite full payment for two loungers, citing the order status "Delivered with Damage."
Deadlines not respected
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience regarding the deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. We confirm that the table has been refunded.
Hoping to have the opportunity to better satisfy you on your next order.
Best regards,
The Mobellia team
Hello, following the receipt of my order, I made a complaint about the damaged table, I have already followed up twice without any response from your after-sales service, so no I am not satisfied and I am still waiting for a response
I made a request for after-sales service and I am still waiting for a response
Thank you for your message. We confirm that our after-sales service has taken charge of your request and has done what is necessary to resolve the problem.
Do not hesitate to get back to us if you have any other questions or needs, we remain at your disposal.
Best regards,
The Mobellia team
I haven't received the order and I don't know anything about it yet since June 25.
More than a week later, I still do not have my order and no solution from the company.
We are very sorry for the situation and the inconvenience caused. After checking the tracking, we confirm that your order has already been delivered and received correctly.
We hope everything is in order and that your purchase brings you satisfaction. Please do not hesitate to contact us if you need any further assistance.
Sincerely,
The Mobellia team
I am very unhappy because no one is responding to my emails regarding the assembly. Please pass on this information so that I can finally get a response!
Thank you for your message and we completely understand your frustration.
After checking, we did receive your first message on July 4th. We are sincerely sorry if you tried to contact us earlier, but unfortunately, we did not receive any message before that date.
Regarding your request for modification, the assembly appointment is confirmed for July 7th. Unfortunately, given the very short notice, it is no longer possible to change the scheduled date. The assembly team is already planned and mobilized for this intervention.
Thank you for your understanding and we remain at your disposal for any other questions.
Best regards,
The Mobellia team
After two weeks of delivery my table could not be installed due to no response from the installer.
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team
Order not delivered. Request for cancellation and refund, he deducts shipping costs...! I do not recommend.
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
TB
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
They left the order on the street, without any help.
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team
Only 1 of the 4 loungers is usable. Too many defects for a product that claims to be high-end. Waiting for customer service's response.
We are sorry to hear that your experience did not meet your expectations.
We confirm that the necessary parts have been sent by our customer service to resolve the issue.
We hope you will soon be able to fully enjoy your loungers, as planned.
Thank you for your patience and trust.
The Mobellia team
The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
Terrible service, they delivered damaged furniture and took more than two months to deliver new ones with constant changes of dates. The worst experience!!!
We sincerely regret the experience you have had with our service, as it does not reflect the quality standard we aspire to. It is true that there was a delay in the shipment of the two new armchairs due to problems in maritime transport, as we explained to you earlier, something that unfortunately is beyond our control. We offered you compensation and you finally received your armchairs. We hope you can now fully enjoy your garden set.
It's not what I expected
We are sorry that your experience with us did not meet your expectations. We would like to clarify that in the description of our products we do not indicate at any time that the tables are sold together with the chairs. All our tables are sold individually, allowing our customers to create their preferred combinations. Although our photos show possible configurations, it is clearly specified in each product sheet that the tables are sold separately and not as part of a set.
If you need further information, do not hesitate to contact us.
Best regards,
The Mobellia team
A SHAME. THE UMBRELLA OF 599€ CAME IN WHITE INSTEAD OF TAUPE. I HAVE CLAIMED THAT YOU SEND ME THE CORRECT ONE. YOU ASKED ME FOR PHOTOS OF THE BOX AND I HAVE NOT RECEIVED ANY RESPONSE. I HAVE THE UMBRELLA PACKAGED UNUSED WAITING FOR A CHANGE THAT YOU DO NOT RESPOND TO. AS A COMPANY, THEY LEAVE MUCH TO BE DESIRED. I HAVE SPENT 2,200€ AND I WAS THINKING OF BUYING FURNITURE BUT GIVEN THE LACK OF FORMALITY, I WILL NOT BUY ANYTHING AGAIN.
Thank you for your message and we regret that you received the umbrella in the wrong color. However, we proceeded to change your umbrella as soon as we received your complaint, so we are a bit surprised by your comment, as you had communicated by email that you were satisfied with the product and our after-sales service.
Sincerely,
The Mobellia team
Disappointed with the Corfu chairs: too low for the Amalfi table, uncomfortable seat, the fabric pulls when sitting. The edges are fraying and the seams are not straight. Poor quality.
Thank you for your feedback regarding the Corfu chairs. We regret to learn that their quality and comfort did not meet your expectations. Your comments are valuable and we take them into account to improve our products and ensure your satisfaction. Please do not hesitate to contact us for any request for exchange or refund. We are at your disposal to find a solution adapted to your needs.
Thank you for your trust in Mobellia.
Best regards,
The Mobellia team
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