English
★★★★★
based on 933 reviews published
Summary of reviews
The online store Mobellia is highly praised for its product quality, with customers frequently noting the aesthetic appeal and practicality of the furniture items, including specific mentions of attractive colors and designs that enhance their spaces. Delivery experiences are characterized by efficiency, with many customers highlighting fast shipping times and accurate tracking information, which contributes to a seamless purchasing process.
Latest neutral customer reviews
Two deformations on the table (dents) discovered during the assembly of the table
We are sorry to learn that you noticed two dents on your table during assembly.
In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.
Our team will do what is necessary to provide you with a solution quickly.
Best regards,
The Mobellia team
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
Delivery text at 6am for a delivery between 8am and 2pm the same day!
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
Hello, this is not what I wanted. I received it too large. Thank you.
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
Disappointed because the product does not match its description on the site!
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
Plastic parts arrived broken, I reported it but received no response from the store!!!
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
Fast delivery, quality table but I had to return it at my expense because the color does not match the photos. Please note that the return is at your expense.
Thank you for your feedback and we are delighted that you appreciated the quality of the table as well as the speed of delivery.
Regarding the color, we would like to clarify that the photos presented on our site are made to be as faithful and realistic as possible. However, the visuals are not contractual and several elements can influence the perception of shades: brightness, exposure to sunlight or shade, outdoor environment, but also the settings and calibration of screens (computer, phone, tablet), which can significantly alter the rendering of colors.
In the case of outdoor furniture, these visual variations can be particularly marked depending on natural lighting conditions.
To date, we have not received any feedback indicating a significant discrepancy between the color of the product received and that presented in our photos, which reassures us about the fidelity of our visuals.
Regarding return shipping costs, these are indeed the responsibility of the customer in the case of a return for personal convenience, in accordance with our general sales conditions, accessible before order validation.
We remain at your disposal for any further questions.
Best regards,
The Mobellia team
Beautiful table; BUT FACTORY DEFECT!!!; Some pre-drilled holes for fixing the reinforcement crossbar under the top are reversed compared to the insert nuts provided at each table leg. Replacement of this element requested from Mobellia customer service, remains unanswered to this day, despite a response; "we can offer you the replacement of the concerned parts if necessary, as part of our service commitment". Awaiting this "commitment" in order to resume my rating
We sincerely thank you for your feedback and are truly sorry for the inconvenience encountered during the assembly of your table.
We fully understand your disappointment regarding this manufacturing defect and we apologize for this situation. After verification, our after-sales service has indeed taken your request into account quickly and the concerned elements have been dispatched to allow you to finalize your installation under the best conditions.
We remain entirely at your disposal to assist you if needed during the replacement, or for any other questions.
We hope that this solution will bring you complete satisfaction and thank you again for your patience and understanding.
Best regards,
The Mobellia team
Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.
After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!
The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.
Unfortunately, the table could not be delivered because the glass top was damaged. The shipping company called us and reported the damage to you. Now I hope that the next delivery arrives quickly and everything is intact.
Hello, First order on Mobellia, but surely the last. Yes, the delivery is fast. But several quality issues upon receipt, unacceptable at this price level. The customer service is nonetheless responsive and offers solutions. I am waiting to see the realization of these proposals. Yves
Thank you for taking the time to share your experience with us. We are delighted to learn that you appreciated the speed of delivery as well as the responsiveness of our after-sales service. However, we sincerely regret that the quality of the products did not meet your expectations.
Rest assured that we take your comments very seriously and do everything possible to improve our services. We hope that the proposed solutions will have met your expectations and that you will give us another chance in the future.
Best regards,
The Mobellia team
Defective furniture
Thank you for your feedback. We are sincerely sorry for the inconvenience encountered with the received furniture.
Rest assured that we have taken your request into account: the replacement furniture has been shipped and is on its way. We hope this solution will bring you complete satisfaction.
Our team remains at your disposal for any questions or additional needs.
Best regards,
The Mobellia team
2 sun loungers and 2 covers ordered 730€ for the whole! For the price I expect high-end... Finally a poorly explained manual, finishes not always neat and had to straighten support tubes that were bent. As for the covers, they are at least 50 cm too long and impractical
Thank you for your message.
We are sorry to learn that the products received do not meet your expectations. This is obviously not the experience we wish to offer.
For the bent tubes, please feel free to send us some photos to the email [email protected] so that we can see what can be done. Regarding the covers, they are designed to fit several formats, but if the size is a problem, we will find the best solution together.
Thank you again for your feedback. We remain available if needed.
Best regards,
The Mobellia team
The table arrived broken, with dents.
Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
Main table with a scratch I request in return free covers they offer me just one cover for 40 euros while the table costs more than 1000 euros. I await a response from customer service before posting reviews on social networks, your Google listing and Trustpilot
Thank you for your message. We are sorry for the inconvenience encountered. After discussing with our after-sales service, we found a mutually agreed solution. We hope your furniture brings you complete satisfaction and we remain at your disposal for any further requests.
Best regards,
The Mobellia team
Hello, The package is clean and well made, the table itself seems to be of good quality but upon closer inspection the adjustments are average, the tabletop is smaller than the frame which causes discomfort after a while. Upon unpacking the package, I discovered beads from the slide, sent an email to customer service without a response from them. Disappointed with the quality versus the price of the table
Thank you for your feedback and for taking the time to share your experience.
We are sorry to hear that the table does not fully meet your expectations. Regarding your message about the beads from the slide, our customer service has indeed responded to you, but we are still waiting for your reply in order to proceed with your request.
Please feel free to check your emails (including your spam folder) and get back to us as soon as possible. We remain at your disposal to resolve this issue as quickly as possible.
Best regards,
The Mobellia team
The table arrived damaged, I am waiting for a response to the reporting email.
We are sorry for the problem encountered. We have already arranged for the replacement of the damaged table and hope you can fully enjoy your new table during the summer.
We remain at your disposal for any further needs.
Best regards,
The Mobellia Team.
Monte Carlo sofa superb, but the mattress arrived wrapped in blood-stained packaging. After contacting customer service, a new mattress is supposed to be sent to me. But despite my follow-ups, I still have no news. Unusual for a product promoting high quality.
We are sincerely sorry for this incident, totally unusual and contrary to our quality standards.
We confirm that the replacement cushion has indeed been shipped. You should receive it very soon.
We remain at your disposal if needed, and hope that you can now fully enjoy your Monte Carlo sofa.
Thank you for your patience and understanding.
The Mobellia team
Two of the eight chairs arrived with glue.
The table arrived with a damage not due to transport, it left their warehouse damaged!!!
We are sorry that your order arrived damaged. We have received your complaint and, as agreed, we will proceed with the replacement of your table.
Best regards,
The Mobellia team.
I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.
Delivery delay and damaged part, how should we proceed to have the part replaced please
We are sorry to learn that your order arrived damaged. However, it seems that we have not received a message from you regarding this issue. We invite you to contact us by email at [email protected] so that we can proceed with the replacement of the defective part.
Best regards,
The Mobellia team
My order 1 round Bali table and 6 Portofino chairs. Delivery without problems, items conform to the description. But 1 chair is wobbly. Reported the defect and sent photos. No response despite several follow-ups. This is not serious at all. I do not recommend
Best regards,
The Mobellia team
Hello, There are many bumps and impacts on the aluminum structure, especially on one post. I even took photos that I will send.
Part of the tube was delivered damaged. It looks like it has already been used. If we could get a replacement part, it would be appreciated. Best regards, Maie Daudignac
Slightly damaged furniture (wobbly armchair) certainly during transport!
The site states delivery to your home and I had the delivery at the bottom of my building. Being alone, it was very complicated to carry the very heavy packages upstairs to my apartment.
A plastic cap was missing on the top of a chair's backrest.
To be checked in use!
As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine
Easy and accommodating contact but delivery left something to be desired.
Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed
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