English
★★★★★
based on 925 reviews published
Latest customer reviews
Happy with our purchase
Disappointed because the product does not match its description on the site!
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
Serious delivery problems: - the carrier does not respect its commitment to specify the delivery day within a 2-hour slot - 3 out of 4 packages have been delivered - the carrier showed up the next day without warning - the carrier sent a link to reschedule the delivery but it does not work - the customer service of MOBELLIA contacted the carrier who does not know where the 4th package is - MOBELLIA is asking me to send photos of the packaging of the 3 delivered packages to identify the 4th one etc.
We sincerely apologize for the difficulties encountered during the delivery of your order.
Although we systematically ask our carriers to deliver all packages of an order at once, it can unfortunately happen that some packages are shipped separately. In your case, 3 out of the 4 expected packages were indeed delivered during the first attempt.
In order to accurately identify the missing package and avoid any errors in processing your case, our customer service has requested photos of the received packages. This process allows us to precisely verify the references and tracking numbers associated with each item of the order.
When a carrier notices that only part of an order has been delivered, a new presentation is generally scheduled automatically the next day to limit the customer's wait. Unfortunately, despite our exchanges with the carrier, they were ultimately unable to locate the missing package.
Thanks to our joint verifications, we were able to identify that it was a cushion cover. In order to resolve the situation as quickly as possible, we have therefore proceeded to ship a new cover to complete your garden set.
We fully understand your dissatisfaction with these inconveniences beyond your control and thank you for your patience throughout the processing of your case.
Best regards,
The Mobellia team
Terrible Customer Service. Order canceled WITHOUT MY AUTHORIZATION after informing that the last number of my phone was wrong. It took me more than 10 days to get a response. They offered a new shipment with a gift as compensation. I accepted. From the arrival at the CBL MURCIA agency on 20.05.26 of the new order until 08.06.26 they have not contacted me by phone. 19 days!!!! I had already requested the Cancellation on 25.06 and Confirmed again by email on 28.05.26. I am still waiting for the refund of my money. THEY DO NOT SPEAK SPANISH. Only French or English. I DO NOT RECOMMEND MOBELLIA. VERY POOR SERVICE AND EVEN MORE IF THEY DO NOT HAVE A PROPER COMMUNICATION WITH THEIR LOGISTIC OPERATOR. I know what I am talking about. I import and export throughout Europe.
We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.
However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.
As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.
However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.
For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.
We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.
Sincerely,
The Mobellia team
Very nice quality, consistent with the photos on the site. Very fast shipping.
Perfect
Very satisfied with the table and the service
Simple, quick.
Very nice garden lounge
Everything perfect, packaging, shipping speed, quality…
We are delighted with our purchase. The chairs and cushions are great. Very nice product
Very good
Good morning. I have received the order very well, I have only seen some very small dents in the aluminum. But they are there. The packages are very well protected. I also ordered the furniture covers two weeks ago and I have not received a response on when I will receive them. Can you give me more information? Regards
Perfect
Superb set. What we liked, the quality of the whole and the speed of delivery. Good company. Very happy
Serious company, delivery times respected
Product conforms to our expectations
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
Table very well packaged, very heavy package with no handles to lift it
Easy order, quality product. Very fast delivery. Slight downside on the respect of the delivery slot but not Mobelia's fault.
Plastic parts arrived broken, I reported it but received no response from the store!!!
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
Product conforms to the description Satisfied
Order delivered quickly
Just ... Magnificent! Finally a quality product that meets our expectations
Top notch
Great service, great products. I would order again anytime.
Fast delivery beautiful product
Following a quickly received order of 6 Murano garden chairs, I want to thank customer service because one of the chairs was defective and a new one was sent immediately. Very responsive and very professional customer service. A site that I highly recommend.
Very pleased with our furniture, good quality and prompt service from Mobellia
Furniture in accordance with the order, very high quality and very aesthetic, meets my expectations. To see over time how it holds up!!!
Product conforms to the description, fast and careful delivery
So far, great job
Good product, fast shipping, a very serious site, I recommend
Very good with interlocutors who respond to questions quickly and clearly
Despite the issues with the carrier, we finally received our garden furniture. Delivery problems are often blamed on the seller, but it's often the transport companies that mess things up...
The products meet our expectations, despite some damaged chairs during transport (packaging could be improved) the customer service was very responsive.
Completely satisfied with the purchase. Excellent quality furniture. Bought a 2-seater sofa that arrived disassembled but was easy to assemble
No problem with the table but the box arrived damaged. The impacts received during transport bent a support bar of the extension. It doesn't seem to affect the functioning of the item but it's a shame that special attention is not given to the transport of this type of product.
Very nice finish! Easy to assemble. Express delivery!
We were advised that delivery would be 5-8 days from order however we have still not heard anything on when the furniture will be delivered. We are not very happy with this service
Thank you for your feedback.
You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.
At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.
Kind regards,
The Mobellia Team