English
★★★★★
based on 927 reviews published
Latest neutral customer reviews
Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..
We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team
Correct products but some elements were missing to assemble them
I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team
Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.
As explained, it was not an IT problem with our website but your postal address was simply not recognized by our system. However, we took the necessary steps as quickly as possible, taking care to ask you about the urgency of your order.
As for the VAT, we are once again sorry that you did not know it is mandatory on this type of consumer goods. That being said, no surprise since it is already included in the entirety of our selling prices and detailed in our invoices.
Best regards,
The Mobellia team
GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;
We have actually found a solution together and we hope you are now fully enjoying your garden furniture.
Best regards,
The Mobellia team
If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >
The finishes are of poor quality. Badly placed labels. Very visible welds.
The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick
We completely understand and it is an option we wish to offer to our customers.
We are working on its implementation in the medium term.
Best regards,
The Mobellia team
Too bad I had to insist with customer service just to get a proper invoice...
We are sincerely sorry for the inconvenience caused. Since it is not so simple legally to modify an already issued invoice, we took a moment to see how to do what is necessary, at your request, and resolved it in the morning.
Best regards,
The Mobellia team
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