★★★★★
based on 819 reviews published
Latest customer reviews
Speed. Compliant with the product
-
Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
Very satisfied with my purchase, quality and price very correct
Very easy and quick
I am very satisfied with the table and the chairs!!!!
Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.
The furniture came all very well packaged and protected. It is good quality and well finished
Table that perfectly meets our expectations Very professional team from A to Z
Product of very nice quality
Perfect. Compliant product, very good quality and fast delivery
Perfect product delay
Great!
Perfect five stars
Beautiful table, the quality is nice, easy to assemble.
The large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.
Delivery within 5 days. Information about the delivery status always up to date. Very good processing.
Quality product
Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.
We are sincerely sorry for this experience and completely understand your disappointment.
However, this was not your first order with us and, until now, we have always done everything possible to ensure that each delivery goes smoothly.
Regarding the delivery scheduled for 27/02, the date had indeed been confirmed in advance with the carrier. Unfortunately, they encountered an unforeseen event beyond our control, which caused this delay.
Contrary to what you indicate, we exchanged several times by email on 27/02 to closely monitor the situation and find a solution as quickly as possible. Your order was finally delivered on Monday, March 2.
We remain at your complete disposal and fully mobilized to ensure that this order brings you complete satisfaction.
Best regards,
The Mobellia team
This is the second time I order from MOBELLIA, no problem
Completely satisfied with my purchase. Very fast delivery. Thank you.
Quality products, fast and well-protected shipping
Order, delivery, assembly and use were wonderful. Simple online order, ultra-fast delivery, very professional and friendly delivery person, super easy assembly, we are just waiting for the sun to use it!!!
Fast delivery and well-packaged furniture.
Top after-sales service.
Very good product and customer satisfaction at the heart of their concerns
Impeccable delivery
Perfect service, delivery made before the indicated date
Top
Good service, spectacular quality. recommendable.
Good
I didn't receive anything because the courier doesn't deliver bulky goods
6 replacement chairs under warranty. I am satisfied with Mobellia's responsiveness
Compliant (and beautiful) merchandise and impeccable delivery
Products conform to the description
Good quality material, Amalfi collection chairs, well-made welds and quality fabric. Extendable glass table from the Murano collection, very sturdy and convenient; all very well packaged and delivered on time. A flawless performance. Well done.
Perfect
After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!
Sav at the top is very rare these days, honestly respect and thank you
Very happy with your services, would recommend