★★★★★
based on 4963 reviews published
Latest customer reviews
Positive
Professional
Very good transaction, tracking and delivery conditions. Product fully meets my expectations. Keep up the good work. Thank you very much. And of course: Vive la mer !!!!
Very good service and fast delivery and after a mistake an efficient and fast response.
Very good and fast
Fast delivery, highly recommended
Everything was perfect, from the telephone service to resolve doubts to the speed of shipment.
All perfect.....
Goods very good, fast delivery Always again 👌👌🫶🏻🫶🏻
Very serious and fast shipping. The items correspond to the description and photo.
Very happy with the service
Very good and fast
Very fast shipping, nothing to complain about
Excellent. obrigado.
Fast and secure!
The service in the physical store was good. I took some booties with me, which I haven't tried yet. They also gave me advice on wetsuits.
Great fast service
Everything went smoothly as always! Super fast shipping and top goods! 🙂
I’m very happy with mundo surf. High level of professionalism.Thanks.
Product well received l. Good quality/price/delivery time balance
Good
Great variety and quality of products, excellent service, efficient delivery.
It is not the first time I buy gifts here for my brother addicted to the sea! Good products and materials and at good prices.
Perfect. Fast. Top products. Communication perfect. 10 🌟
🙂
Perfect
I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.
All OK
Fast and efficient Perfect product and expected quality
Fast and effective
100% quality, reliability and speed!
Very good
Super quick order, without problems and the wetsuit suits great!
All good
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I DO NOT RECOMMEND IT TO ANYONE. If you receive the product well at first ... ok. But if it doesn't meet your expectations and you decide to return it EVERYTHING IS INCONVENIENT, from start to finish. Everything is designed so that you don't send the package back. Very bad customer feedback . I am NEVER AGAIN getting expensive for the crappy neoprene they sold me. Shipping costs to a company that they recommend themselves where they don't even have a phone number or customer mail, in my case everything has been problems and as a result the package is arriving back to me. That means that if I want to return it I have to send it again paying double the cost. I will have to sell it on Wallapop and lose even more money. With how simple it would be for them to make a collection request to their parcel service and make the relevant surcharge on the return. Simple, fast and practical just like when you issue the sale. But you can already see from the beginning the roguery of non-collaboration when the customer wants an exchange. Thank goodness I didn't buy a replacement before returning the product! You are also a customer, maybe you should think a little bit about the crappy company policy you do.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.
Okay
Great treatment and help you with any questions on your purchase advising you on the best option!
Fast and everything is fine
Very fast and good material