/10
★★★★★
based on 4755 reviews published
★★★★★
based on 4755 reviews published
Latest customer reviews
5
/5
★★★★★
Fast and efficient Perfect product and expected quality
Laurence B.
purchased on 27/11/2023
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5
/5
★★★★★
Fast and effective
Ángel G.
purchased on 26/11/2023
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5
/5
★★★★★
100% quality, reliability and speed!
Javier E.
purchased on 28/11/2023
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5
/5
★★★★★
Very good
Antoine B.
purchased on 26/11/2023
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5
/5
★★★★★
Super quick order, without problems and the wetsuit suits great!
Adriena P.
purchased on 23/11/2023
4
/5
★★★★☆
All good
Alfonso F.
purchased on 28/11/2023
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5
/5
★★★★★
⭐️⭐️⭐️⭐️⭐️
Joāo R.
purchased on 27/11/2023
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1
/5
★☆☆☆☆
I DO NOT RECOMMEND IT TO ANYONE. If you receive the product well at first ... ok. But if it doesn't meet your expectations and you decide to return it EVERYTHING IS INCONVENIENT, from start to finish. Everything is designed so that you don't send the package back. Very bad customer feedback . I am NEVER AGAIN getting expensive for the crappy neoprene they sold me. Shipping costs to a company that they recommend themselves where they don't even have a phone number or customer mail, in my case everything has been problems and as a result the package is arriving back to me. That means that if I want to return it I have to send it again paying double the cost. I will have to sell it on Wallapop and lose even more money. With how simple it would be for them to make a collection request to their parcel service and make the relevant surcharge on the return. Simple, fast and practical just like when you issue the sale. But you can already see from the beginning the roguery of non-collaboration when the customer wants an exchange. Thank goodness I didn't buy a replacement before returning the product! You are also a customer, maybe you should think a little bit about the crappy company policy you do.
Rocío S.
purchased on 11/11/2023
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Answer from Mundo-Surf
Hi Rocio, thank you for your order. We would like to inform you that according to our return policy, the responsibility for return shipments lies with the customer. We have clearly detailed this procedure in our policy and also provide a recommendation of a comparative shipping company to facilitate the return of your order.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.
5
/5
★★★★★
Okay
Filippo D.
purchased on 02/08/2023
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5
/5
★★★★★
Great treatment and help you with any questions on your purchase advising you on the best option!
Jaime E.
purchased on 24/11/2023
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5
/5
★★★★★
Fast and everything is fine
Antonio H.
purchased on 25/11/2023
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5
/5
★★★★★
Very fast and good material
Sergio R.
purchased on 26/11/2023
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5
/5
★★★★★
Everything fast and correct
Morán M.
purchased on 16/11/2023
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5
/5
★★★★★
Serious and fast. Great
Roberto I.
purchased on 19/11/2023
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5
/5
★★★★★
🤙🏄♂️perfect
Fabian A.
purchased on 18/11/2023
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5
/5
★★★★★
Everything perfect. Attention, quality, shipping time. Thank you very much
Sergio C.
purchased on 20/11/2023
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5
/5
★★★★★
I recommend
Mathieu R.
purchased on 19/11/2023
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5
/5
★★★★★
Tudo muy bien👌
Andre C.
purchased on 17/11/2023
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5
/5
★★★★★
Surf shop online to recommend. The team was very professional 🌊
Cedric M.
purchased on 05/11/2023
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5
/5
★★★★★
All is well!
Aaron A.
purchased on 20/11/2023
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5
/5
★★★★★
The product arrived in perfect condition, very well packaged and on time. I recommend the purchase on your site
Javier A.
purchased on 18/11/2023
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5
/5
★★★★★
Everything perfect
Rodrigo C.
purchased on 18/11/2023
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5
/5
★★★★★
Everything is perfect!
Arritxu Z.
purchased on 15/11/2023
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5
/5
★★★★★
My order arrived in perfect condition, on time and without any extra delivery charges. Thank you guys so much!
Sergio R.
purchased on 29/10/2023
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5
/5
★★★★★
I am satisfied, I received my items very quickly...
Mirco L.
purchased on 10/11/2023
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5
/5
★★★★★
Perfect
José Dadav V.
purchased on 16/11/2023
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5
/5
★★★★★
Great! I will repeat
Christian G.
purchased on 14/11/2023
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5
/5
★★★★★
Everything phenomenal and perfect. Very good service ☺️
Alicia L.
purchased on 15/11/2023
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5
/5
★★★★★
Very nice
Tiago S.
purchased on 12/11/2023
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5
/5
★★★★★
Ok
Aitor Javier H.
purchased on 13/11/2023
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