/10
★★★★★
based on 4756 reviews published
★★★★★
based on 4756 reviews published
Latest customer reviews
5
/5
★★★★★
Good materials and excellent explanatory videos.
André C.
purchased on 27/07/2022
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5
/5
★★★★★
Correu tudo bem com a compra. Recomendo.
Bruno B.
purchased on 26/07/2022
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5
/5
★★★★★
Easy to shop, vast choices from boards (1.89m height not many boards available where I live, suitable for me), to equipment and delivery was awesome, all items arrived in good condition, all in all - Great Experience!
Hugo S.
purchased on 26/07/2022
5
/5
★★★★★
Excellent ordering and delivering process.
Ricardo S.
purchased on 18/07/2022
5
/5
★★★★★
The best surf store!!! Everything very dynamic, impeccable and careful, I recommend it!
Yan C.
purchased on 29/06/2022
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5
/5
★★★★★
Price, delivery time and products, everything perfect. Highly recommended.
Leonardo M.
purchased on 25/07/2022
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2
/5
★★☆☆☆
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Zlatko E.
purchased on 22/07/2022
Answer from Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
5
/5
★★★★★
Perfect! Item and delivery time
Sergio B.
purchased on 21/07/2022
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5
/5
★★★★★
Fast delivery tudo certo
Pedro R.
purchased on 18/07/2022
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5
/5
★★★★★
Safe purchase. Even though I live in Tokyo, I receive the product in less than a week with a price well below the competitors. I just wish there was shipping per package and not for each product. More promotions for those who live in another country.Thank you,Ignacio!
Alberto I.
purchased on 18/07/2022
2
/5
★★☆☆☆
I received another color of the order.
Evgenia Z.
purchased on 16/07/2022
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Answer from Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
5
/5
★★★★★
Stock, price and service recommended
Jose Manuel C.
purchased on 17/07/2022
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5
/5
★★★★★
All correct, perfect delivery, material as purchased on the web. I recommend it 100%.
Juan D.
purchased on 15/07/2022
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5
/5
★★★★★
Order arrived on time and in excellent condition!
Chiara L.
purchased on 15/07/2022
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5
/5
★★★★★
All very well
Alejandro C.
purchased on 15/07/2022
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5
/5
★★★★★
They work very well, fast and easy to manage.
Julio V.
purchased on 17/07/2022
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3
/5
★★★☆☆
Buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Marcel R.
purchased on 13/07/2022
Answer from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web 🙂 Regards, Sebastian
5
/5
★★★★★
Very nice
Andre R.
purchased on 14/07/2022
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5
/5
★★★★★
Fast, efficient and very attentive. Mundo-Surf a 10
Alejandro M.
purchased on 15/07/2022
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3
/5
★★★☆☆
Since I placed the order on July 7th, it has not arrived yet.
Jose Luis C.
purchased on 07/07/2022
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1
/5
★☆☆☆☆
When i received the parcel, the box was empty. I contacted mundo-surf and have been waiting for 3 weeks for feed-back from them. As a result i did not have my wetsuit for my holidays.
When contacting mundo surf, I get no feed-back from them.
Would not recommend to buy from them.
Peter S.
purchased on 26/06/2022
Answer from Mundo-Surf
Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian
1
/5
★☆☆☆☆
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
Sebastian R.
purchased on 11/07/2022
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Answer from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian
5
/5
★★★★★
Good site navigation, could have a product comparator, fast delivery.
Maria L.
purchased on 10/07/2022
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4
/5
★★★★☆
Very fast, thank you
João Paulo M.
purchased on 08/07/2022
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5
/5
★★★★★
Easy to order and very fast delivery of the product.
Jorge B.
purchased on 07/07/2022
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1
/5
★☆☆☆☆
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
Grégoire B.
purchased on 19/06/2022
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Answer from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
2
/5
★★☆☆☆
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
Lorenzo D.
purchased on 27/06/2022
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Answer from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
4
/5
★★★★☆
FAST AND RELIABLE SERVICE
Fernando Q.
purchased on 05/07/2022
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5
/5
★★★★★
Super légal Rapidinho Oprimo Parabéns!
Antoine D.
purchased on 05/07/2022
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5
/5
★★★★★
Ordered and received the Body Bord very quickly. Very friendly staff on the phone. Very correct packaging and friendly delivery person.
Joelle M.
purchased on 05/07/2022
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