/10
★★★★★
based on 4802 reviews published
★★★★★
based on 4802 reviews published
Latest customer reviews
5
/5
★★★★★
All very well
Alejandro C.
purchased on 15/07/2022
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5
/5
★★★★★
They work very well, fast and easy to manage.
Julio V.
purchased on 17/07/2022
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3
/5
★★★☆☆
Buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Marcel R.
purchased on 13/07/2022
Answer from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web 🙂 Regards, Sebastian
5
/5
★★★★★
Very nice
Andre R.
purchased on 14/07/2022
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5
/5
★★★★★
Fast, efficient and very attentive. Mundo-Surf a 10
Alejandro M.
purchased on 15/07/2022
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3
/5
★★★☆☆
Since I placed the order on July 7th, it has not arrived yet.
Jose Luis C.
purchased on 07/07/2022
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1
/5
★☆☆☆☆
When i received the parcel, the box was empty. I contacted mundo-surf and have been waiting for 3 weeks for feed-back from them. As a result i did not have my wetsuit for my holidays.
When contacting mundo surf, I get no feed-back from them.
Would not recommend to buy from them.
Peter S.
purchased on 26/06/2022
Answer from Mundo-Surf
Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian
1
/5
★☆☆☆☆
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
Sebastian R.
purchased on 11/07/2022
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Answer from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian
5
/5
★★★★★
Good site navigation, could have a product comparator, fast delivery.
Maria L.
purchased on 10/07/2022
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4
/5
★★★★☆
Very fast, thank you
JoĂŁo Paulo M.
purchased on 08/07/2022
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5
/5
★★★★★
Easy to order and very fast delivery of the product.
Jorge B.
purchased on 07/07/2022
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1
/5
★☆☆☆☆
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
Grégoire B.
purchased on 19/06/2022
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Answer from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
2
/5
★★☆☆☆
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
Lorenzo D.
purchased on 27/06/2022
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Answer from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
4
/5
★★★★☆
FAST AND RELIABLE SERVICE
Fernando Q.
purchased on 05/07/2022
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5
/5
★★★★★
Super légal Rapidinho Oprimo Parabéns!
Antoine D.
purchased on 05/07/2022
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5
/5
★★★★★
Ordered and received the Body Bord very quickly. Very friendly staff on the phone. Very correct packaging and friendly delivery person.
Joelle M.
purchased on 05/07/2022
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5
/5
★★★★★
Top quality, fast delivery and compliant product!
Tommy L.
purchased on 04/07/2022
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5
/5
★★★★★
The order arrived very quickly to me. Very good service and customer care.
Miguel F.
purchased on 01/07/2022
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5
/5
★★★★★
Good offer, very correct everything, overall, happy!
Fernando V.
purchased on 29/06/2022
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5
/5
★★★★★
All ok,.
Miguel C.
purchased on 26/06/2022
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5
/5
★★★★★
Excellent customer service
Carlota G.
purchased on 27/06/2022
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5
/5
★★★★★
The only thing to comment is that in the app if I put it in Spanish it does not enter the pages to see the material. I put it in English and it works. App for iphone For the rest perfect!
Josep Joan R.
purchased on 27/06/2022
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5
/5
★★★★★
Excellent experience of international purchase, product well packed and fast delivery in Brazil.
Luiz Henrique M.
purchased on 21/06/2022
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5
/5
★★★★★
Very good
Daniela R.
purchased on 22/06/2022
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5
/5
★★★★★
Top!!!!
Versoprobo Scs V.
purchased on 22/06/2022
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5
/5
★★★★★
Everything perfect, they helped me by chat and everything perfect. Fast delivery.
Lourenço V.
purchased on 23/06/2022
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5
/5
★★★★★
Correu tudo 5 estrelas. Fast response to my e-mails, chat on the site, order delivery, order status... Espetáculo. Recomendo. Compre sem se preocupar.
Pedro V.
purchased on 16/06/2022
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5
/5
★★★★★
Good as always, fast
José Maria S.
purchased on 18/06/2022
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5
/5
★★★★★
The products I purchased arrived in excellent condition, within the expected delivery time, and correspond to the description and image.
Catarina A.
purchased on 20/06/2022
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5
/5
★★★★★
Mundo Surf was super fast in delivering my wetsuit dryer to Portugal! They had great communication. Would highly recommend ordering from this awesome shop. Many thanks!
Emily W.
purchased on 20/06/2022
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