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★★★★★
based on 5159 reviews published
Latest customer reviews
Super super fast and reliable
Ignacio from customer service
Fast shipping
Ignacio from customer service
The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.
Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.
Best regards.
Ignacio from customer service.
Very good material
Ignacio from customer service
Perfect!
Ignacio from customer service
Everything is very good !!
Ignacio from customer service
EVRYTHING GOOD.
Perfect everything
Ignacio from customer service
Everything perfect.
Ignacio from customer service
Good Quality Good Price
Ignacio from customer service
Product that matches Fast, very well packaged with a great carrier
Quick shipment. Very good experience, as always.
Ignacio from customer service
Everything is phenomenal
Ignacio from customer service
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Ignacio from customer service
All good!
Ignacio from customer service
Well received. Quality product
5 stars perfect service
Ignacio from customer service
Everything was perfect, the customer service was great, both by email and WhatsApp, there was a delay due to supplier issues, but they kept me informed about how the order was going at all times and it arrived earlier than expected. I will repeat as I have done several times.
Ignacio from customer service
The entire purchasing process was perfect. The product is very good, the surface of the board is a bit soft, but perhaps it was a wrong choice on my part.
Ignacio from customer service
Excellent!
Ignacio from customer service
Happy until the moment of delivery. I paid for delivery in 24 hours and it was "delayed". I even had to go pick up the package at the GLS destination center.
It seems that the delivery was made from 24h to 48h due to a small delay on the route. We will check with the agency to ensure it doesn't happen again.
Best regards.
Ignacio from customer service.
My ordered board bag arrived well packaged and on time. Everything is great so far 🙂
Good service, quality good prices and perfect shipping
Ignacio from customer service
Fast and efficient. Many years of experience and it shows!
Ignacio from customer service
Simple, quick and effective
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Ignacio from customer service
Fast and efficient
Ignacio from customer service
Fast, compliant good delivery service
Everything perfect
Ignacio from customer service
-
Ignacio from customer service
Delighted with the sunscreen I bought! Very good quality.
Ignacio from customer service
Good prices but return services with expensive shipping including shipping costs for equipment
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically sustainable for us, especially in the surf industry, where products are bulky and logistics costs are very high.
However, we have designed a very flexible return policy, which we believe meets the needs of our customers:
100 days to return any product.
Full refund of the amount paid within the first 14 days of receiving the order.
Our goal is always to ensure your satisfaction with the purchase, and for this reason, we try to find a balance between sustainability, economic feasibility, and customer service.
Thank you again for your comment, it helps us to continuously improve.
Best regards,
The Mundo-Surf team
Everything perfect
Ignacio from customer service
Everything perfect
Ignacio from customer service
Very happy with my purchase and super fast
Ignacio from customer service
There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended
Very fast delivery and well packaged without any problems, I will buy again and recommend
Ignacio from customer service
Not offering free returns in 2025 is unacceptable
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically viable for us, especially in the surf sector, where products are bulky and logistics costs are very high.
Nevertheless, we have designed a very flexible return policy that we believe meets our customers' needs:
- 100 days to return any product.
- Full refund of the amount paid within the first 14 days from the receipt of the order.
Our goal is always for you to be satisfied with your purchase, and for that reason, we try to find a balance between sustainability, economic viability, and customer service.
Thank you again for your comment, it helps us to keep improving.
Best regards,
The Mundo-Surf team
Order arrived quickly and quality products
Thank you
Ignacio from customer service