/10
★★★★★
based on 4129 published reviews
★★★★★
based on 4129 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have received the kit purchased without the labels identifying the contents of the jars, and the answer when I contacted them was to smell the contents.
Comprador Verificado
purchased on 23/07/2021
Translated review Answer from Mundo-Surf
Hello Matias, Your order consists of two repair kits with catalytic converter. As our colleagues explained to you on the phone, all the material has its identification label, both the resin and the kerosene wax. The only can that does not have its label is the catalytic converter, which was sent so that you did not have to wait for your order. It is the only one not labeled. What our colleagues also told you was that you should smell the two cans of catalyst so that you could check that they were both the same. If it has been an inconvenience, we apologize for that. We hope that your question is resolved, that you have received everything correctly and on time. Best regards and good waves. Ignacio, After-sales Manager.
1/5
★☆☆☆☆
After 20 days, I still haven't received anything ????
Comprador Verificado
purchased on 15/07/2021
Translated review1/5
★☆☆☆☆
I ordered two bodyboards and they only sent me one, I ask for the second one and they tell me that they will send it to me and it is a lie and when I tell them that if they don't send it to me I don't want it, they lie to me again and say that they will send it to me and it will arrive the next day, I ask for the tracking number and they don't answer my messages to their wassap, I don't think these are the way to treat anyone.
Comprador Verificado
purchased on 20/07/2021
Translated review Answer from Mundo-Surf
Hi Diego, there was an error in package preparation for which we apologize. The missing bodyboard was sent on July 28th as confirmed by our colleagues with whom you spoke, so it should have arrived already. If not, our customer service colleague will claim it right away. The no answer from whastapp is due to the fact that customer service is from Monday to Friday from 8h to 16h, so having written at 18h on Friday we could not answer you until this Monday morning. We hope that everything is solved and in a misunderstanding. We hope to see you back soon! Thank you, sorry for the inconvenience and good waves! Ignacio, Post Sales Manager.
1/5
★☆☆☆☆
The board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.
Comprador Verificado
purchased on 12/07/2021
Translated review Answer from Mundo-Surf
Hi Inma, unfortunately your board is not exchangeable. Once a product has been used, it is not allowed to return it because we could not sell it again as new. The board you bought is in high demand for its characteristics, so we could recommend you to sell it second hand. And if you want you can contact us again so that with your height and your level we can recommend you a board that you can enjoy. Regards, Ignacio After-sales service manager.
1/5
★☆☆☆☆
Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks
Comprador Verificado
purchased on 14/04/2021
Translated review Answer from Mundo-Surf
Hi Alex, as we have discussed and clarified by email the board you have received is the correct one based on your order. The carbon reinforcement of the boards is placed at the level of the tail to reinforce this area by their treads and impacts. We hope you enjoy your board once everything is clarified. Greetings and good waves. Ignacio Responsible after-sales service
1/5
★☆☆☆☆
It is unfortunate that they advertise 100% refund and free return, and then, when you return, you pay, they show you the fine print and give you a voucher that ties you to them. Beware
Comprador Verificado
purchased on 23/01/2021
Translated review1/5
★☆☆☆☆
I give it a 0. The worst place to buy from. Errors in shipping, returns and lies. I recommend to all my acquaintances not to enter this website. Liars
Comprador Verificado
purchased on 23/02/2021
Translated review1/5
★☆☆☆☆
Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.
Verified Buyer
purchased on 31/01/2021
Answer from Mundo-Surf
Hi Nisarat,
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
1/5
★☆☆☆☆
After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...
Comprador Verificado
purchased on 03/02/2021
Translated review Answer from Mundo-Surf
Hi Giovanni and sorry for the inconvenience, due to an inventory error, the glove model you purchased is not available. My colleague Ignacio has sent you alternatives by email. If none of the proposed gloves suits you, just let him know and we will proceed with the refund. Best regards and sorry for the inconvenience, Sebas.
1/5
★☆☆☆☆
My order has not been received. You told me that I would have it in 2 days. I ordered it on January 24. It has no been more than 2 weeks, and you still charged me 47.80 for shipping. I asked for my shipping charge to be returned, and you have ignored me.
Verified Buyer
purchased on 24/01/2021
Answer from Mundo-Surf
Hi Carmen,
you should get your parcel soon, the parcel is in Azore Island since day 4. It looks like the custom are making the process slower. Please find below your tracking link:
https://m.asmred.com/e/543405421/9580-115
Regards
Sebas
you should get your parcel soon, the parcel is in Azore Island since day 4. It looks like the custom are making the process slower. Please find below your tracking link:
https://m.asmred.com/e/543405421/9580-115
Regards
Sebas
1/5
★☆☆☆☆
My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.
Comprador Verificado
purchased on 13/01/2021
Translated review Answer from Mundo-Surf
Good morning Miquel, The delivery of your order is scheduled today by UPS between 12h00 and 16h00. Greetings Sebas Customer Service
1/5
★☆☆☆☆
GLS did not deliver the order on time and we were unable to deliver it on Epiphany.
Comprador Verificado
purchased on 02/01/2021
Translated review Answer from Mundo-Surf
Hi Esther, Indeed they delivered on the 7th instead of the 5th as planned. Sorry for the inconvenience, Regards Sebas
1/5
★☆☆☆☆
As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.
Comprador Verificado
purchased on 29/12/2020
Translated review Answer from Mundo-Surf
Good morning Maria, I am very sorry for the delay, we have done everything possible with the transport company, but they have not been able to deliver your package until January 11th. Greetings, Sebas Customer Service
1/5
★☆☆☆☆
I still haven't received the skateboard and I've been waiting for a month.
Comprador Verificado
purchased on 05/12/2020
Translated review Answer from Mundo-Surf
Good morning Arturo, GLS tells us that they can not deliver your package because the address is incomplete, and we can not contact you by phone. Please send the correct address to [email protected] so we can solve the issue. Regards Sebas
1/5
★☆☆☆☆
It has not arrived yet. MRW in Spain tells me that it is in Portugal, and in Portugal they tell me that it has not arrived. It has been 10 days since it was shipped.
Comprador Verificado
purchased on 09/12/2020
Translated review1/5
★☆☆☆☆
Completely disappointed by my purchase from mundo-surf, which I chose for its "real-time stock management" and 2-4 day delivery if the order was placed before I don't know what time of day. One of the products wasn't available, so the order was put on stand-by while waiting for mundo surf to contact me" problem: nobody contacted me (not even an automatic e-mail), I realized it myself 4 days later (fortunately, I could have waited a long time for my order otherwise...). So I contacted the after-sales service, which asked me for the color of the replacement fins and told me they'd leave the same day. I asked for faster delivery in compensation, and was told yes, but in the end the delivery was the same. The next day I receive an e-mail asking me to choose another color for the fin... it really feels like they're screwing with our heads. In short, they're unable to make a commercial gesture and the order arrives in 13 days instead of 2 to 4...
Acheteur Vérifié
purchased on 06/11/2020
Translated review Answer from Mundo-Surf
Hello Victor, We are very sorry for the delay in sending your order. We had an inventory error on the drifts, and the green color was no longer available. We therefore sent your package on Wednesday 11th instead of Friday 6th November. Fortunately, this kind of error is rare, so we're sending you a discount voucher so that you can give us a second chance! Best regards, Sébastien Customer Service Manager
1/5
★☆☆☆☆
Very bad customer experience: No one is answering my calls emails or WhatsApp messages... cancelling my order was supposed to be free of charge if done before my board was sent, but customer service obviously ignored my calls and messages... and sent it anyway. Now I need to pay for sending back a board that is not mine.
Verified Buyer
purchased on 11/11/2020
1/5
★☆☆☆☆
I am sorry for the bad experience, I have been a surfer for 35 years and I have not bothered buying surf items, on the contrary I enjoy it. But I ordered two products and they delivered both wrongly.
Comprador Verificado
purchased on 03/11/2020
Translated review Answer from Mundo-Surf
Good morning Eduardo, Effectivement the socks are 2mm thick and not 3, and the gloves are 2mm and not 4. We have corrected the error on the website, thanks for your feedback. We have corrected the error on the web, thanks for your feedback. If you want us to recover the products and refund you, just tell my colleague Ignacio. Regards and sorry for the inconvenience. Sebastian Customer service and post sales
1/5
★☆☆☆☆
The default purchase process offers the purchase through a financial company that contracts on your behalf for associated services.
Comprador Verificado
purchased on 28/10/2020
Translated review Answer from Mundo-Surf
Good morning Alex and thank you for taking the time to rate our service. The default payment is a credit card payment that is charged 7 days after the purchase is made. It is processed by Sequra, a financing company, but you are not charged any interest or any expenses, it is totally free of charge for you.
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
1/5
★☆☆☆☆
I found myself very bad . Very unprofessional . Ordered a surfboard on November 29 (they were giving me delivery within 1 week) we are on October 25 still has not arrived . I was told that the board was shipped on October 4 when instead it left on October 14 .. unprofessional .. moreover they did not even offer me a small refund for the mishap . I will definitely not order anything from them again and I will not recommend them to anyone .. hello to never again .!!
Compratore Verificato
purchased on 29/09/2020
Translated review Answer from Mundo-Surf
Hi Diego, We are sincerely sorry for the delay in shipping your board. We ordered it on October 4, but could not ship it before October 14 from the European distributor. The board is expected to be delivered on October 26, here is the tracking link: https://connect.gefco.net/psc-portal/anonymous.html?locale=es&typeSearch=anonymousSearch#detailAnonymousTLIBox;id=E34C5BC8FA8E41E6B6B8AFFC7991C124;zipValue=62012 Sincerely Sebastian