/10
★★★★★
based on 4129 published reviews
★★★★★
based on 4129 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Bad for the moment
Jerome B.
purchased on 09/05/2022
Translated review Answer from Mundo-Surf
Hello Jérôme, your shipment is taking a few days longer than usual because the destination address in Reunion Island is very far away. We've checked the tracking and it's already arrived at the Reunion warehouse, so you'll receive it very soon! Here is the UPS tracking number: 1Z78F98V0499078065 Thank you very much and see you soon. Ignace
1/5
★☆☆☆☆
I still haven't received my order!
Cloee L.
purchased on 30/04/2022
Translated review Answer from Mundo-Surf
Hello Chloe. They were unable to deliver your order due to an incorrect address. The correct address has already been submitted so they can deliver as soon as possible. Thank you for your patience. Ignacio, customer service manager.
1/5
★☆☆☆☆
I tried to request an exchange instead of a return due to confusion with the color and was not given the option.
Juan José F.
purchased on 18/04/2022
Translated review Answer from Mundo-Surf
Good morning Juan Jose, We did not have the color you wanted available when we received your return, this is why we have issued a refund. Regards, Sebas After Sales Manager
1/5
★☆☆☆☆
Lousy. Having them change their shipping provider would help my decision on future purchases.
Miguel Angel G.
purchased on 20/04/2022
Translated review Answer from Mundo-Surf
Good morning Miguel, I am sorry for the two days delay in the delivery of your board. The board was in one package, the grip in another, and GLS had separated them. I hope you are enjoying your new Slater design! Best regards Sebas
1/5
★☆☆☆☆
I ordered a surf bag that never arrived.
Marco R.
purchased on 05/02/2022
Translated review Answer from Mundo-Surf
Good morning Marco, We apologize for the delay in delivery of your order, it is not normal for it to take so many days to make delivery. We have spoken with the shipping company and they have confirmed that your order is being delivered. I hope you enjoy your surf cover. I wish you the best Laura
1/5
★☆☆☆☆
Unfortunately, I will not buy again after my bad experience and I do not recommend it to anyone. They do not give solutions
Atanausu S.
purchased on 09/02/2022
Translated review Answer from Mundo-Surf
Good afternoon Batista, We are sorry to hear that you had a bad experience buying from us. We have sent the board you bought from us, that is a JS Monsta Box HyFi easy rider in 6'2. As you have been able to see in the official JS catalog that we have sent you by mail, there is only one model of Monsta Box. There is no 2020 model and no 2020 model. Even so, if this surfboard is not to your liking you can return it without any problem, we will be happy to help you choose another one instead or if you prefer we will refund you. Best regards Sebastian
1/5
★☆☆☆☆
Neither of the two orders have arrived yet this is unbelievable.
Santiago A.
purchased on 26/01/2022
Translated review Answer from Mundo-Surf
Good morning Santiago, We are sorry to hear that you have not yet received your orders. Some of the orders to the Canary Islands are suffering a long delay because customs is holding them for a while, and we don't know why. My colleague Ignacio talks to them every day trying to solve the problem. We hope it will be solved soon and you can receive them as soon as possible and enjoy them. Best regards Laura
1/5
★☆☆☆☆
Too much time fr the delivery
Luiz Francisco S.
purchased on 26/01/2022
Answer from Mundo-Surf
Good morning Luiz, I am very sorry for the delay in the delivery of your order, I have just spoken with the transport agency and they tell me that it is in delivery today. I hope you enjoy your products. Best regards Laura
1/5
★☆☆☆☆
Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return! I will never order again, many surf stores on line they take care of the returns.
Mar C.
purchased on 28/12/2021
Translated review Answer from Mundo-Surf
Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura
1/5
★☆☆☆☆
Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!
Verified Buyer
purchased on 18/10/2021
Answer from Mundo-Surf
Good afternoon Juliana, Your watch is two months old, you are still under warranty. I send you a link where you can see how to manage the guarantee with Rip Curl https://www.ripcurl.eu/en/help/warranty-care/watches.html Rip Curl will fix your watch or exchange it for a new one if it can't be repaired. Do not hesitate to ask us if you have any problem with the management.
1/5
★☆☆☆☆
Last time. After-sales service FATAL....
Comprador Verificado
purchased on 08/11/2021
Translated review Answer from Mundo-Surf
Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura
1/5
★☆☆☆☆
Does not comply with what is written on the website (shipping-payment).
Yehudi H.
purchased on 26/11/2021
Translated review Answer from Mundo-Surf
Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura
1/5
★☆☆☆☆
I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.
Jaime O.
purchased on 20/11/2021
Translated review Answer from Mundo-Surf
Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura
1/5
★☆☆☆☆
The daggerboards were very damaged when they arrived. The packaging was not at all effective.
Acheteur Vérifié
purchased on 07/11/2021
Translated review1/5
★☆☆☆☆
Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?
Acheteur Vérifié
purchased on 22/10/2021
Translated review Answer from Mundo-Surf
Hello Sébastien, Your package is supposed to have been delivered to your home on November 5th. As you have indicated that you have not received the package, we are currently investigating with the carrier. We need to give the carrier a few days before we can declare the package as lost or stolen, and proceed with the refund or exchange of the goods. Thank you for your understanding, Sébastien.
1/5
★☆☆☆☆
The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.
Comprador Verificado
purchased on 04/10/2021
Translated review Answer from Mundo-Surf
Good morning Sergio, We see that your package left on October 4th to Belgium, we tried to deliver it on the 8th but there was no one at home, and it was finally delivered on October 11th. Could you please tell me what problem you have had with GLS so that I can discuss it with them? Regards Sebas Customer Service
1/5
★☆☆☆☆
Product not like shown, unfriendly and not helpful staff. Never again!
Verified Buyer
purchased on 02/09/2021
Answer from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
1/5
★☆☆☆☆
I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.
Comprador Verificado
purchased on 03/09/2021
Translated review Answer from Mundo-Surf
Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service
1/5
★☆☆☆☆
The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything. I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
Comprador Verificado
purchased on 01/09/2021
Translated review Answer from Mundo-Surf
Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service
1/5
★☆☆☆☆
Bad shipping
Comprador Verificado
purchased on 22/07/2021
Translated review Answer from Mundo-Surf
Hello Jeroen, we are sorry for the error with the shipment of your holster. As we discussed on the phone, we will pick up your holster today and reimburse you as soon as we receive it. Best regards and good luck Ignacio, After Sales Manager.