The online store Nerina Bijoux has garnered praise for its beautiful jewelry, with many expressing delight over the intricate designs and quality of the pieces. Customers frequently mention the fast and reliable delivery service, highlighting the quick arrival of their orders and well-packaged items, which often align perfectly with what was displayed online. The free tracked shipping option is particularly appreciated, as it adds to the overall positive shopping experience.
The bird earrings are tiny! I had looked at the dimensions, but obviously, you forgot to note how very, very thin they are! Really, I am very, very disappointed; I will no longer order from you. However, the other pair is fine.
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Ka D.
Rating: 2 out of 5
following a purchase from 03/05/2026
Fortunately, I had taken a screenshot of my order because I received no confirmation email and the order arrived incomplete: 2 out of 5 items missing. I had to send an email (thanks to the screenshot for justification) and several follow-ups to receive them. No commercial gesture, even after my request. Disappointing. I will no longer order from Nerina because it’s too complicated. It’s a shame because the jewelry was nice.
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Response from Nerina Bijoux
Hello Dominique,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences encountered. Your feedback is valuable, and we have taken it into account to improve our service. We are committed to enhancing communication regarding your orders and ensuring that each customer receives special attention. We hope to have the opportunity to fully satisfy you in the future.
Best regards,
The Nerina Jewelry Team.
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Corinne P.
Rating: 2 out of 5
following a purchase from 04/04/2026
The ring does not look like the photo
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cathy M.
Rating: 2 out of 5
following a purchase from 19/03/2026
Hello, The ring received is too small. I sent a message two days ago to find out how to return the item and make an exchange, but no response to date. Cathy Mazot Cherrak
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Boris A.
Rating: 1 out of 5
following a purchase from 10/03/2026
Until today I have not received the package, yet I had clearly specified in person but it is something else, all my sent emails have not been answered.
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christine C.
Rating: 2 out of 5
following a purchase from 17/02/2026
Hello, I did not receive an invoice with the earrings even though I had requested it.
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Response from Nerina Bijoux
Hello Christine,
Thank you for your feedback. We are sorry to hear that you did not receive the requested invoice with your order. We will make sure that this is rectified quickly. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Nerina Bijoux team
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Coralie D.
Rating: 1 out of 5
following a purchase from 29/01/2026
I am disappointed with the quality of the jewelry. After sending an email requesting the return and refund of the purchase, I have not received a response nor have I been contacted.
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Response from Nerina Bijoux
Hello Coralie,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we are committed to resolving your issue. We invite you to contact our customer service directly to ensure immediate follow-up on your return and refund request.
Thank you for your understanding and trust.
Best regards,
The Nerina Bijoux team
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Graziana R.
Rating: 1 out of 5
following a purchase from 13/12/2025
Package never arrived
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Aurelie F.
Rating: 2 out of 5
following a purchase from 28/12/2025
Chain too short
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belen G.
Rating: 1 out of 5
following a purchase from 12/12/2025
I bought the product on December 12, today is January 4 and I still haven't received it and if I go to the order tracking it is still in France since the 18th, so it's lost. I have requested a refund and you have denied it. Bad press in every aspect. The PayPal case is already in progress. A zero in every aspect, I certainly will not recommend it.
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joelle L.
Rating: 2 out of 5
following a purchase from 10/12/2025
the jewel, especially the pearl, does not look like the photo
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Charlier Murielle C.
Rating: 1 out of 5
following a purchase from 24/11/2025
I did not receive my order
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Arthur B.
Rating: 1 out of 5
following a purchase from 12/10/2025
My package was only shipped a week after the order. Moreover, my multiple emails to inquire about my order did not receive any response.
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Sylvie B.
Rating: 2 out of 5
following a purchase from 02/08/2025
Order received late despite higher shipping costs.
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Miriam P.
Rating: 1 out of 5
following a purchase from 08/01/2025
My order did not arrive I have not heard from him
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jade L.
Rating: 1 out of 5
following a purchase from 29/11/2024
To be avoided! Order didn't arrive after a month and nobody answered my emails! Scam in sight!!!!
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Noemie ou olivier Y.
Rating: 1 out of 5
following a purchase from 12/12/2024
Disappointed by the quality
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Virginie D.
Rating: 1 out of 5
following a purchase from 02/12/2024
I've just ordered some "Buddhist" bracelets - what a disappointment! They're made of vulgar pvc plastic: for children, perhaps? Not serious! Very disappointed, I've sent them back and I'm waiting for a refund...I don't recommend it!
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Chantal C.
Rating: 1 out of 5
following a purchase from 12/07/2024
I did not receive my package I can not give my opinion
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Paola S.
Rating: 1 out of 5
following a purchase from 05/07/2024
Ordered a bracelet and a ring on July 5....we are on July 20 have not seen anything yet.
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絢子 ル.
Rating: 1 out of 5
following a purchase from 09/03/2024
I haven't received the package, but it's marked as "shipped" in the My Page. The tracking number doesn't work, so I don't know what's going on.
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hersant S.
Rating: 2 out of 5
following a purchase from 23/11/2023
I ordered a size 58 but I received a size 60 it is well indicated in the ring but despite 2 mails I still have no answer from the after sales service ... very disappointed.
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Marie B.
Rating: 2 out of 5
following a purchase from 03/10/2022
Very pretty jewel to see over time how it holds But I had sent an email to customer service because I had requested gift wrapping that I did not receive, and I had no response
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Response from Nerina Bijoux
Thank you for your order Marie. We are sorry unfortunately we do not offer the possibility of gift wrapping at the moment but we will set it up soon. All our jewelry is delivered in a Bali organic cotton pouch and we respond to customer requests within 24 hours. Don't hesitate to send us a message to the following address: [email protected]
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Hicham B.
Rating: 2 out of 5
following a purchase from 23/02/2022
Advertised delivery times are not met.
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Response from Nerina Bijoux
Hello, we ship all our orders within 24H (working days), an order placed before noon is shipped the same day. If exceptionally there is a delay due to a stock shortage, the customer is notified. 📨😊
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Sophie C.
Rating: 1 out of 5
following a purchase from 03/02/2022
Very disappointed because size is really small!
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Response from Nerina Bijoux
Hello,
The sizes are standard jewelry sizes. You can measure the circumference of your finger. For example, if your finger is 52mm in circumference you should choose a size 52.
We remain at your disposal if you need help choosing a size 😊.
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didier V.
Rating: 2 out of 5
Arrived completely tangled with a fragile clasp. Very disappointed
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Response from Nerina Bijoux
We apologize for the inconvenience. Could you please contact customer service: [email protected]
You will have a response within 24 hours. 😊
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Isabelle G.
Rating: 2 out of 5
Jewel slipped into a simple pouch, it would have been more qualitative if it was presented in a box. No indication of the guarantee or the material (when you give the jewel as a gift, it's better to have an explanatory card than to have to go to the site and see the price of the gift!) I find the zodiac necklace shinier gold on the site because when I received it I was disappointed to see it so bland! Too bad it's not worth the price I paid.
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Response from Nerina Bijoux
Hello, Thank you for your purchase.
Everything is indicated on the product sheet at the time of your purchase. Your jewel is sold with a Nerina Bijoux organic cotton pouch, which is more environmentally friendly than a box (the price would also have been passed on). The material is 18-carat 3-micron gold-plated, guaranteed for 10 years - the best quality on the jewelry market. Our prices are around 30% lower than in conventional jewelry stores, while offering the best quality. Thank you for supporting your French e-tailers.
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Rémy S.
Rating: 2 out of 5
No delivery tracking.
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Response from Nerina Bijoux
Hello, there is no delivery tracking for economy delivery, only a delivery notice. For tracking, please choose colissimo. Best regards,
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Caroline B.
Rating: 1 out of 5
following a purchase from 30/11/2019
Parcel not received, the merchant is informed that the parcel has not arrived. But he gives us no news about the processing of our order. He collects the parcel from the carrier and does not keep us informed. I strongly advise against this, except if you want to have a credit note.
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Julie T.
Rating: 1 out of 5
following a purchase from 10/09/2018
The necklace broke the first time I wore it, I'm disappointed.
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