Customer reviews of Noix D’Arec

Hello and thank you for your message, after checking, the "Mama" canvas models are delivered to us without the pouch, that is why we were not able to provide it to you. We hope that your Mila Louise bag will fully satisfy you. Best regards.

Hello and thank you for your message, you must have mistaken the reference number when you purchased because the product sheet for the reference ordered "09137 Pois météorite" indicates: Mini Slim folding umbrella from Isotoner in the Pois météorite version.
Very small, you can even slip it into a pocket. Description:
Folded length: 16.5 cm
Diameter: 94 cm
Whales: 6
Material: 100% Polyester
Weight: 256 g
Manual opening / closing
Ultra water-repellent.
Should you wish to return it, it is always possible if you have not used it. the automatic is "Isotoner Parapluie Femme Pliant X-TRA Sec Auto Pois météorite" ref 09397 pois météorite at 25€. We are at your disposal for any further information. Best regards.

Hello and thank you for your message, the item you ordered has a saffiano effect, so it is not shiny, if you wish to return it, you will find the return instructions on the page: https://www.noixdarec .com/en/content/9-ask-for-a-return
Kind regards.

Hello and thank you for your message, it's impossible to find an order corresponding to your description on our website. You're talking about an Eastpak bought in a boutique, whereas you bought a Mila Louise and a Voyage en Panier on July 7, 2024 on the website noixdarec.com. Please contact the store that sold you the item and propose a credit note in order to resolve the problem. You have 2 weeks to return an item from the date of purchase. If you don't have the invoice, the saleswoman will find your customer file on her cash register software and will be able to issue the credit note. Marie

Hello Mrs M. We understand your dissatisfaction and apologize once again for forgetting the gift wrap and message. Please know that our team listens to the customer and we would have been delighted to send you the paper and the note if you had asked us to do so. We did not take the initiative, however, as the timing seemed too tight for August 1st. Sincerely

Hello and thank you for your message, the order was placed on Thursday July 6th and dispatched on Tuesday July 11th "i.e. within 3 working days as indicated in our terms and conditions of sale. "the preparation time of your order can vary between 24 and 72 hours (excluding weekends and public holidays)" you must add the transport time to have an estimate of the delivery time: you have chosen colissimo 48/72h. As Friday July 14th was a public holiday, your parcel was delivered by the post office to the chosen relay point on Saturday July 15th. Delivery times are therefore respected, even if delivery was slowed by the weekend and public holiday that followed your order. We hope you will be completely satisfied with your article. Best regards.

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message. Regarding speed, the item ordered on March 8 was shipped on March 9, so it's hard to do faster! Concerning the condition of the parcel, we're sorry but it left our workshops intact, so the carrier is to blame. In this case, when you collect your parcel from the relay point, you must make a note of the condition of the product inside the parcel so that we can take out insurance if necessary. The item itself must not have been damaged, as no reservations were made on arrival. Yours faithfully

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

Hello and thank you for your opinion, the order was placed on May 18, 2022, so we're really surprised that you didn't let us know about the problem as soon as you received it 3 months ago, which would have enabled us to offer you a return of the item at our expense if it really had a defect. In addition, this model was unique and the photo of the inside of the bag on the site did not contain any stains other than those that made up the motif (leopard + yellow stains), the images of which we keep. We specify on our site that "At Virginie Darling, interior linings are customized to give your bag a unique character,..." If you really do have a problem with the item you have received, our after-sales service is at your disposal to resolve it. Returns are authorized up to 30 days after purchase on the noixdarec.com website, and you can contact us on 06 28 21 08 37 or by email on [email protected]. All items sold on the site are brand new, authentic and guaranteed by the brands. We remain at your disposal for any further information. Best regards.

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.

Hello, your order placed on December 19th and dispatched on December 20th is currently being delivered by Chonopost la poste. You can track your parcel on the Chronopost website, which proves that it has been delivered to your destination post office. We do our utmost to process orders as quickly as possible, but we are not responsible for delays in the delivery of parcels once they have been deposited in post offices or Chronopost relays. We remain at your disposal should you wish to file a complaint with the relevant Chronopost departments. Yours faithfully

Hello, your order was placed on the 14th at 9:18pm, shipped on the 17th in accordance with our terms and conditions "any order placed after 2pm will be processed the next day, the preparation time of your order may vary between 24 and 72 hours (excluding weekends and holidays). " you have chosen a delivery with Mondial Relay in 3 to 5 working days from pick-up for delivery in mainland France. You should therefore receive your parcel shortly at the relay point you have chosen. Please check your tracking directly on the carrier's website. We wish you a very happy holiday season. Yours sincerely

Hello and thank you for your message, if you have received a product that does not correspond to the item you ordered, please contact us on 06 28 21 08 37. It may be a shipping error. In this case, we will do everything necessary to repatriate your item at our expense and send you the correct reference as soon as possible. You can find the procedure to follow for a return request on the website, or you can use it to give us details of the problem you are experiencing. We're in the middle of a busy back-to-school period, and despite all the care we take in preparing our parcels, it can happen that an error is made at the time of dispatch. If this happens to you, we apologize and assure you that we will do our utmost to ensure that the error is rectified before the start of the new school year. Yours sincerely

Hello thank you for your opinion. Shipping costs are indeed expensive but unfortunately there is no other cheaper and reliable way to ship our products to the UK. When ordering, you were able to view these charges. As for taxes, they are characteristic for each country and we do not know the details and subtleties of each tax system, even more since Brexit. I hope that the discount of 39.50 euros that you took advantage of has softened the surcharges a little. We try to inform our customers as well as possible beforehand and we are sorry that you have a bad experience. Best regards. Christel de noix d'arec

Hello and thank you for your opinion, we only have one photo of this item on the site (the photos are supplied by the manufacturer, who only sent us one image for this reference). The description includes all the technical details (size, material, type of fastener, number of inside and outside pockets) and the "additional information" give you even more details. Please do not hesitate to contact us by telephone if you have any doubts or require any further information before placing an order on our website. Best regards.

Madam, you can see for yourself that we don't only publish positive reviews. In fact, we sometimes make mistakes, and in general we try to improve our services and do everything we can to fix them. However, in your case, the mistake was really your fault, since you entered both delivery and billing addresses yourself when you placed your order, and didn't inform us of this error afterwards. We are sincerely sorry, but we cannot assume the consequences of a data entry error on your part. We have sent you all the supporting documents proving our good faith (order form, customer account statement, etc.), and after testing all the site's functions, we have found no fault with the system. As errors can also sometimes be human, this may be due to a simple oversight on your part! We hope, however, that the gift wrapping paper and birthday message created by our team will have made the recipient forget this incident. Yours sincerely

Hello and thank you for your message, this suitcase has a TSA code lock, so there's no key but a code that you have to personalize "A TSA combination lock can be recognized by the sliding knob with keyhole that you can move to the left or to the right. In most cases, the lock has a small arrow indicating which side you need to move the knob to. You don't need a key, as it's not included; it's only held by customs." if you're having trouble setting it up, don't hesitate to give us a call and we'll guide you. As far as packaging is concerned, no cover is supplied by the manufacturer and the suitcases are packed in a transparent plastic bag. We can assure you that this product has never been used and that we only sell brand-new items, but it is possible that traces of dust may have escaped us during packing.

Hello and thank you for your message, the product we have sent you complies with your order, the photos are provided by the brand, the inner lining of the bag does not correspond to the visual on the product sheet, the brand reserves the right to change the prints inside their bags and the photos are not contractual. We have offered you a free return and a full refund. We hope to be able to satisfy you fully with a future order and wish you a very happy festive season.

Hello and thank you for your feedback, we understand your dissatisfaction and apologize for it. You have chosen to pay in 3x without charge and in this case the first monthly payment is automatically deducted, so the invoice is generated automatically, which is why we were unable to cancel your order before. The product you were waiting for was either out of stock or not in conformity with your order, which is why we were unable to deliver it and refunded your money. We hope to have the opportunity to make up for this and apologize for any inconvenience caused. Yours sincerely

Thank you for your message. We have contacted you by telephone to understand this confusion and find a solution to this possible inversion. Best regards. The web noix d'arec team

Thank you for your feedback. We believe you spoke to our customer service team on the phone, who advised you to try and remove the stain with a damp cloth; they also made it clear that if the problem persisted, we would exchange the bag for you. We haven't had any feedback on this and thought the problem had been solved. We look forward to hearing from you and remain at your disposal.

Hello Madam, thank you for your message. We are indeed committed to processing orders within 48 hours, but you have to add to that the delivery time by Colissimo or Mondial Relay. I hope you enjoyed the gift :) We wish you a pleasant day. The team noix d'arec

Thank you for your message. In view of the description you have given and following our telephone conversation, it would appear that the item is faulty. We are therefore sending you a return slip so that we can proceed with the refund of your purchase. Unfortunately, we're out of stock on this model and can't offer you an identical exchange. We hope to be able to give you complete satisfaction when you place your next order on our site, and apologize for the inconvenience.

Hello and thank you for your message. You have 30 days to return the item(s) that do not meet your requirements. After checking, the photo of the item ordered seems to be in conformity with our order, but it is quite possible that, depending on the lighting settings and the quality of the graphics card of the device you use to view the objects on the web, there may be a difference with the real color. We therefore advise you, if you can, to view the items on 2 PCs or smartphones, especially when it comes to colors such as Camel, Cuero or Natural, whose nuances vary enormously depending on the lighting.

Hello and thank you for your message, we understand your dissatisfaction, in this case, we recommend you contact us upon receipt of the product to find a solution (as a general rule and if we are informed by the customer of a problem of this type in the days following delivery of the defective product that has escaped our control, even if the item is intended as a gift for a third party, we guarantee a standard exchange or full refund on receipt of the defective item. Although we are vigilant, an ink stain may have escaped our notice. We're sorry, but a simple photo of the damaged product would have been enough to prove its non-conformity. Don't hesitate to call our customer service department if you notice a problem with a delivery. We're here to listen and find the solution best suited to your needs.

In fact, this product, which was sold at -50%, showed slight marks which did not attract the attention of our preparers, so we refunded the article and assumed the repatriation costs. Once again, we apologize for this inconvenience, and take advantage of your comment to reinforce our control over the departure of goods.

Hello and thank you for your opinion, we do indeed ship items free of charge when the amount of the basket is greater than or equal to 40. You benefited from the first markdown of the sales when you placed your order, i.e. a reduction of 30% off the recommended retail price of the Lancaster brand. Your basket was therefore less than 40, which is why you contributed to the cost of shipping your parcel. Return shipping is always at the customer's expense, as specified in our general terms and conditions of sale. We do our utmost to satisfy our customers, but our SME status (less than 20 employees in 8 stores in Occitanie) does not allow us to compete with the big firms who ship at a loss. We hope, however, that the speed with which your order is dispatched within 24 hours has given you complete satisfaction, and we look forward to hearing from you in order to improve the quality of our services.