Customer reviews of Noix D’Arec

Hello and thank you for your feedback, regarding the quality of the packaging box, we are doing everything we can to improve the strength of our packaging as well as the protection of the items inside the parcels. We will pass this information on to our shipping department as well as to the carrier responsible for your delivery. Best regards.

Hello and thank you for your message, after checking, the "Mama" canvas models are delivered to us without the pouch, that is why we were not able to provide it to you. We hope that your Mila Louise bag will fully satisfy you. Best regards.

Hello and thank you for your message, we have checked the dimensions provided by Ateliers Fourés for this model, they match those indicated on our site 34x28x13cm. We hope that this item will fully satisfy you. Best regards.

Hello and thank you for your message, your item ordered on 25/07 at 17h57 on our site, was shipped on 26/07 and delivered on 27/07 at 22h26 in accordance with our general conditions of sale "Any order placed after 14h will be processed the next day, the preparation time of your order may vary between 24 and 72 hours (excluding weekends and holidays). "+ Chronopost - Next-day delivery anywhere in mainland France. There is always a preparation time to take into account after you have placed your order. This time is added to the time it takes for the goods to be picked up and transported by the chosen carrier. We hope you will be completely satisfied with your order and remain at your disposal for any further information you may require. Best regards.

Hello and thank you for your message, it's impossible to find an order corresponding to your description on our website. You're talking about an Eastpak bought in a boutique, whereas you bought a Mila Louise and a Voyage en Panier on July 7, 2024 on the website noixdarec.com. Please contact the store that sold you the item and propose a credit note in order to resolve the problem. You have 2 weeks to return an item from the date of purchase. If you don't have the invoice, the saleswoman will find your customer file on her cash register software and will be able to issue the credit note. Marie

Hello and thank you for your message, we are sorry for this anti-theft device which escaped our control. In this case we offer a free return and reshipment of the item at our expense to prevent damage. We apologize for this inconvenience and will pass on the information to our shipping department so that they can redouble their vigilance. Yours sincerely

Hello Mrs. Thank you for your feedback, we ensure that the product is well protected so that it arrives in perfect summer at your home, we will redouble our vigilance in the future. Best regards

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message, in fact this shipment left with the French post office was taken over by DPD as soon as it entered Belgium. We have informed both carriers of your bad experience and apologize for this problem. Fortunately, all's well that ends well!

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.

Hello and thank you for your opinion. Depending on the carrier chosen, the tracking number for your order will be sent to you by email or sms directly by the chosen carrier; for shipments by Mondial Relay and other carriers other than Colissimo, Boxtal is the sender of the email. The tracking number is also available in your customer account in your order history: click on order details example date: 24/01/2022 Carrier Mondial relais weight 0.670 kg Free shipping costs tracking number - 502836AA. If you do not receive your tracking number within 72 hours of placing your order, please check your spam folder and do not hesitate to contact us on 06 so that we can provide you with it. Best regards

Hello and thank you for your opinion. If you notice this kind of problem during the delivery of an item, if you wish to obtain compensation or a refund, you must first file a claim with the carrier, then send us photos of your parcel and damaged item so that we can initiate the same procedure on our side. Our after-sales service will then take over and offer you repatriation of the damaged item, replacement in identical condition or compensation if you wish to keep the item. (This request must be made upon receipt of the parcel). Best regards.

Hello, your order placed on December 19th and dispatched on December 20th is currently being delivered by Chonopost la poste. You can track your parcel on the Chronopost website, which proves that it has been delivered to your destination post office. We do our utmost to process orders as quickly as possible, but we are not responsible for delays in the delivery of parcels once they have been deposited in post offices or Chronopost relays. We remain at your disposal should you wish to file a complaint with the relevant Chronopost departments. Yours faithfully

Hello and thank you for your message, if you have received a product that does not correspond to the item you ordered, please contact us on 06 28 21 08 37. It may be a shipping error. In this case, we will do everything necessary to repatriate your item at our expense and send you the correct reference as soon as possible. You can find the procedure to follow for a return request on the website, or you can use it to give us details of the problem you are experiencing. We're in the middle of a busy back-to-school period, and despite all the care we take in preparing our parcels, it can happen that an error is made at the time of dispatch. If this happens to you, we apologize and assure you that we will do our utmost to ensure that the error is rectified before the start of the new school year. Yours sincerely

Hello and thank you for your message, in fact you ordered a Lancaster bag from the constance tricolor line Black-Light Nude-Dark Nude, so it is normal that the shoulder strap is "Dark Nude" while the side of the bag is "Light Nude". The photos are supplied by the brand, which is why there is no image of the product worn on a mannequin. Regarding delivery times, the message you received must have come from the post office. You placed your order on Thursday 20/05, your parcel was delivered to the post office on Friday 21/05, Monday 24/05 was a public holiday, so delivery times are respected by the entire network. We are sorry, however, not to have given you complete satisfaction and we will take your comments into consideration in order to improve our services. Yours sincerely .

Hello and thank you for your message, in fact we try to process orders as soon as they are received, however, some orders require a little longer preparation time, which is why we indicate in our general conditions of sale on our site that "the preparation time for your order may vary between 24 and 72 hours (excluding weekends and public holidays)." you should therefore always allow 1 to 2 working days for order processing and add to this the delivery time depending on the carrier chosen. The order was placed on 7/04 at 1:30 pm and shipped on 8/04 at 1:45 pm, the chosen carrier: chrono relais, your parcel should have been available at the relay point on 9/04 during the day, in your case there was indeed a delay of 12 hours at the level of the carrier, since your parcel was delivered on 10/04 at 10:30 am, we are sorry about this and advise all our customers to anticipate their purchases as much as possible in view of the health situation which does not facilitate the routing of parcels and their distribution. Thank you for your confidence.

Hello and thank you for your message, this suitcase has a TSA code lock, so there's no key but a code that you have to personalize "A TSA combination lock can be recognized by the sliding knob with keyhole that you can move to the left or to the right. In most cases, the lock has a small arrow indicating which side you need to move the knob to. You don't need a key, as it's not included; it's only held by customs." if you're having trouble setting it up, don't hesitate to give us a call and we'll guide you. As far as packaging is concerned, no cover is supplied by the manufacturer and the suitcases are packed in a transparent plastic bag. We can assure you that this product has never been used and that we only sell brand-new items, but it is possible that traces of dust may have escaped us during packing.

We thank you for your appreciation, and have removed the price from the delivery note, so that the recipient is not informed of the price of the item, while the invoice is sent by email.

Hello and thank you for your feedback, we understand your dissatisfaction and apologize for it. You have chosen to pay in 3x without charge and in this case the first monthly payment is automatically deducted, so the invoice is generated automatically, which is why we were unable to cancel your order before. The product you were waiting for was either out of stock or not in conformity with your order, which is why we were unable to deliver it and refunded your money. We hope to have the opportunity to make up for this and apologize for any inconvenience caused. Yours sincerely

Hello and thank you for your message. We'll be sure to pass this problem on to our carrier, La Poste. Sincerely the Arec nut team

Thank you for your message. In view of the description you have given and following our telephone conversation, it would appear that the item is faulty. We are therefore sending you a return slip so that we can proceed with the refund of your purchase. Unfortunately, we're out of stock on this model and can't offer you an identical exchange. We hope to be able to give you complete satisfaction when you place your next order on our site, and apologize for the inconvenience.

Hello and thank you for your message, we understand your dissatisfaction, in this case, we recommend you contact us upon receipt of the product to find a solution (as a general rule and if we are informed by the customer of a problem of this type in the days following delivery of the defective product that has escaped our control, even if the item is intended as a gift for a third party, we guarantee a standard exchange or full refund on receipt of the defective item. Although we are vigilant, an ink stain may have escaped our notice. We're sorry, but a simple photo of the damaged product would have been enough to prove its non-conformity. Don't hesitate to call our customer service department if you notice a problem with a delivery. We're here to listen and find the solution best suited to your needs.