★★★★★
based on 3234 reviews published
Latest customer reviews
Serious French company. Shipment by a reliable carrier, fast, we got our order in two days despite the fact that we were in a disaster area without drinking water. I would recommend
Compliant and in good condition
Perfect
Fine, but your instructions tell you not to leave the charcoal in the water, whereas the ones I ordered before didn't ask you to do that.
Everything went very smoothly, from order to delivery.
Very good quality and quick order
Product as expected . Fast delivery but the product was not delivered to the chosen relay .
1st parcel of coals arrived in crumbs. Second for exchange: the coals don't match the size of what I paid for.
The shipment was very fast and the products met my expectations.
Nothing to complain about
Not used yet but cde send parcel 👍
Very well
Clear website. Easy ordering. Fast shipping. Perfect all round.
Products well received, well packaged. a little disappointed by the size of the charcoals
As soon as the order was placed, as soon as it was received, everything was OK.
No response to my complaints, partial delivery
I'm very happy, tomorrow order
Good environmental site and excellent products. Bravo ! And thank you
Delivery respected
Fast delivery, efficient as the water no longer has any "taste" Thank you!
Very satisfied with the product!
Very good product Very satisfied I use the ceramic pearls with the charcoal
Excellent products, fast delivery. Thank you very much.
Perfect
Products always top-notch
I like ordering from this eco-responsible and honest company. Delivery is fast (although not my first criterion) and well packaged. The products are of very good quality. (Benchotan charcoal and bamboo charcoal)
Satisfied
Top
In line with expectations
Fast and well packaged.
Hello On further research, I realized that you make your own binchotan, so it has nothing to do with those from Japan. What's more, the manufacturing processes are done with chemicals, so they're not good for your health. I'm sorry to tell you all this. Moreover, if your products really came from Japan, there would be a yellow label on each packet. Best regards F.Dubois
Package received quickly, everything was perfect Thank you very much.
Impeccable
Very happy! The glass in the carafe is of very good quality! Good ergonomics! And the water tastes great!
Hello, I received the decanter but I haven't started it up yet!
Fast shipping. I ordered charcoal and ceramic beads for tap water treatment. I'm very happy with the results: the water tastes better and is much less hard. I recommend these products.
Super, products received quickly and well packaged
After several experiments with coals, these were particularly satisfactory.
Serious, reliable, fast, very good product with original warranty. I still have one question: how can I tell exactly when the charcoal is "worn out", how can I determine when it has lost its full filtration-purification capacity? The discolored, grayish appearance it takes on, I've read, but to what degree? Thank you
I've been using it for 3 years now and I'm very satisfied. Thank you very much.