/10
★★★★★
based on 2637 published reviews
★★★★★
based on 2637 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I'm not very satisfied: - ordering error: I received only 1 carbon instead of 3. This will be rectified, but it's taking a long time. - the charcoal received floats, regardless of the amount of water put in the carafe: as a result, it's in permanent contact with the air and the surface area submerged is less. The instructions state "if the charcoal floats in the water, please contact us". The solution suggested in a (sympathetic) e-mail from customer service = buy a specific decanter from Orinko or calculate the buoyancy (formula on wikihow) to find out the right quantity of water... the charcoal still floats and I don't want to buy an expensive decanter. As for the effectiveness of the charcoal and pearls, I trust them, as I have no way of checking. Conclusion: small company in the process of being organized, undoubtedly good products, friendly customer service.
Marie M.
purchased on 11/03/2024
Translated review3/5
★★★☆☆
Several broken in two
Jeanine L.
purchased on 14/03/2024
Translated review3/5
★★★☆☆
The diameter of the sticks is too wide to pass the neck of my flasks, which is twice as wide as a bottle! I'm very disappointed.
Pascale R.
purchased on 06/03/2024
Translated review3/5
★★★☆☆
Very good.
Christiane G.
purchased on 06/03/2024
Translated review3/5
★★★☆☆
Despite good packaging, 2 out of 10 sticks were broken in 2.... Regarding the use, which is to purify water and improve its taste, it seems to work, to be seen over time.
Eva G.
purchased on 21/02/2024
Translated review3/5
★★★☆☆
I'm happy with the decanter, benchotan and grey pearls, but not at all with the siwak. And I find that the information is not up to expectations.
Patrice L.
purchased on 07/02/2024
Translated review3/5
★★★☆☆
Many ceramics were broken
Stéphanie B.
purchased on 29/01/2024
Translated review3/5
★★★☆☆
Fine, but made in China
Eric H.
purchased on 22/01/2024
Translated review2/5
★★☆☆☆
The coals were nowhere near the weight advertised on the packaging.
Jean-luc F.
purchased on 02/01/2024
Translated review3/5
★★★☆☆
I had problems confirming my order, as I couldn't create my (new) account, and therefore couldn't take advantage of the advertised 10% discount. Too bad. Yours faithfully FBA
Françoise D.
purchased on 03/12/2023
Translated review2/5
★★☆☆☆
The product purchased has half the lifespan of my previous order. The price is therefore doubled.
Laurence C.
purchased on 03/12/2023
Translated review2/5
★★☆☆☆
After boiling the coals, the water was black and a week later I still have coal residue in the water in my carafe. This was not the case with other brands of coals.
Anne H.
purchased on 31/08/2023
Translated review3/5
★★★☆☆
The coals are really small, I'm disappointed 😞
Antoinette P.
purchased on 11/08/2023
Translated review2/5
★★☆☆☆
The coals are not of good quality, a little disappointed compared to what I'm used to.
Vivian D.
purchased on 11/06/2023
Translated review3/5
★★★☆☆
Hello, I ordered 2 charcoal kits from France, and in one of the kits, a charcoal was broken, unusable. Also, the coals don't stay at the bottom of the carafe, they rise up and it's not practical to close the carafe.
Noemie G.
purchased on 08/06/2023
Translated review3/5
★★★☆☆
The carafe is beautiful and efficient, but the pourer isn't great because there are no air inlets, so the water flows very slowly.
Christine P.
purchased on 02/06/2023
Translated review3/5
★★★☆☆
Offer a delivery address other than the home address
Sylvie G.
purchased on 24/04/2023
Translated review3/5
★★★☆☆
Only three stars, because I don't know if I can use the water from my well for hydration purposes
Jean Luc L.
purchased on 26/03/2023
Translated review2/5
★★☆☆☆
Disappointed with the product the tap water is still bad the treatment of my order was excellent
Delphine B.
purchased on 11/01/2023
Translated review3/5
★★★☆☆
Product conforms but packaging is a little light... the coals arrived broken
Maelenn A.
purchased on 14/11/2022
Translated review