Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2019
Product conforms to the order. Ultra-fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2019
Clear and detailed site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2019
Ultra fast and well packaged, I RECOMMEND !!!!! Thank you for your professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
Product conforms, delivered quickly. No unpleasant surprises.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
Nothing to say about the tracking of orders and the receipt of Packeos products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
Excellent site, very well designed to quickly find the desired packaging box models.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2019
Good value for money
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
I do not receive any email saying that my order has arrived unlike previous orders
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Response from Packeos
Hello, It was a computer bug that has since been resolved. Please know that we will do everything to ensure that your next order reaches you in the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2019
I receive an email telling me that the ordered items are out of stock, then I am told that the order is at the pickup point, I contact them, they tell me they have nothing, meanwhile you have deducted the money from the corresponding invoice and I do not have my goods. I think there is a big misunderstanding in your company. Too bad I like your packaging. Don't forget, the shipping costs are way too high? I hope to still have good news about my order soon.
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Response from Packeos
Hello Mr.
A computer bug occurred because you placed two orders on the same day. We are working to find a solution to this issue. In the meantime, we will proceed with the refund on Friday for the order you could not receive.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2019
Good practical site and easy to access. BE CAREFUL with the delivery. I didn't sign anything, the package was set aside because the store didn't know who to give it to. I could have not been the recipient, I could have said I didn't receive it, they could have kept it too.
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Response from Packeos
Hello,
We have since fixed this bug for delivery to pickup points. Please know that we will do our best to ensure that your next order goes smoothly.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
Very good. Fast delivery. Phone response and efficient management!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Top-notch with several choices
Quick order, careful packaging
I recommend without any problem
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2019
Very disappointed with this new order identical to the previous one from last year. The quality of the plastic has really decreased, making it very difficult to put the lids on the small jars. The small jars barely "wrinkle" when you press to put the lid on.
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Response from Packeos
Hello,
We indeed changed suppliers a few months ago, however, the quality is supposed to be the same. Thank you for your feedback, I will be able to pass the information to our purchasing department so they can discuss with the supplier to always offer you the best possible products on our website.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2019
The only negative point is the delivery cost which is very excessive.
When the orders are large, why not, but when the quantities are smaller, it's a real additional cost.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2019
Fast and very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Everything is perfect, nothing to say, keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2019
Perfect as usual
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2019
Really sorry not to be able to work with this company, being abroad, on an island. This is the first time I encounter this kind of problem... and moreover, it has been a week since my order was refused and I still haven't received the refund...
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Response from Packeos
Hello,
We deliver to certain countries in Europe and some islands close to the coasts. Unfortunately, you are located more than 3500km from our warehouse, and the carrier added additional fees of several hundred euros to deliver to you. That is why we had to cancel your order.
Regarding the refund, our accountant was unfortunately unavailable last week, but he was able to process it on Monday.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Compliant and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2019
Serious, fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
Very good, there was an issue with the relay point and they took very good care of me and delivered to my home, I recommend them 100%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2019
Very good responsiveness from the site and the chat. I came to pick up my order at the warehouse after placing my order in the morning. Bravo for your organization!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Very happy with my order and the speed of delivery (2 days) except that I was not notified of the delivery to the relay point, so I waited 5 more days.
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Response from Packeos
Hello,
We are currently looking into why some of our customers are not notified of the arrival of their packages at relay points with our carrier.
Please know that we send you an email when preparing your order with your tracking link containing all the information to trace your package.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2019
VERY PROFESSIONAL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Almost perfect supplier, it's really a shame that the weight of deliveries to relay points is limited and also expensive... Point to improve.
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Response from Packeos
Hello,
We cannot increase the weight of deliveries to relay points because otherwise they refuse the packages. Beyond a certain weight and volume, relay points have the right to refuse delivery. That is why we have set this limit of 18kg maximum.
Furthermore, we have also chosen to offer you the lowest possible prices for our products, therefore, we unfortunately cannot reduce the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2019
Super fast, impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Super service. Quick response and top delivery, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2019
very clear site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2019
cups more expensive than competitors which was not the case before.
the 1000 cups 12cl went from 13 to 26 €. Double.
the stirrers remain reasonable
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Response from Packeos
Hello,
We had to increase our prices due to a change of supplier. The rise in raw material prices has also impacted the price of our cups. We do our best to always offer you the lowest possible prices.
Please also know that we will be offering eco-friendly and biodegradable cups during the year. Other products such as straws will be offered.
Looking forward to serving you,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2019
Top quality price. delivery fees which is the only downside
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, with very low margins. As a result, we cannot reduce the shipping costs. These are directly the rates of our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Ultra fast delivery package in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
The lack of tracking for certain product models is annoying
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Response from Packeos
Hello Sophie,
Can you tell me what you mean by the non-follow-up of certain models?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
easy to use for ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2019
competitive prices, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2019
fast delivery. No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2019
Very good quality-price ratio.
Reliable products and good quality.
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