Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Hello, the advent calendar is very pretty but very disappointing because the little characters don't fit into the notches provided for that. It's impossible to make them fit and they systematically fall. It's a real shame because it's very pretty. I'm very disappointed.
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Claire M.
Rating: 2 out of 5
following a purchase from 02/12/2021
The wind calendar received in Belgium is not in conformity.it lacks a notch which would make it possible to stabilize the assembly.it is impossible to make with scissors or a cutter.I am disappointed for my granddaughter who cannot handle it under penalty of making it fall.I do not know yet what is the case for the one sent to Marseilles, I will let you knowGood day.
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Sylvette B.
Rating: 2 out of 5
following a purchase from 18/11/2021
The two small rosaries have broken (open link, one in two places); I've been waiting a week for the return agreement.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2021
Articles conform to the description on the other hand I had taken the delivery express has 9 to have the articles quickly is saying in 24h I had ordered 6 days in advance for a burial and I had the articles only 2 days after the burial and still I had to apeller the customer service so that they send the order!!!! Not serious about delivery times. In addition I asked for a refund of my shipping costs of 9 I was told yes but I still have nothing
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Response from Palais du Rosaire
Hello, we are very sorry to read your message. First of all, please accept our sincere condolences. As stipulated in our e-mail exchanges, the parcel was delayed by Chronopost, which blocked your order. We have also proceeded to reimburse the costs, but the transfer sometimes takes several days. We thank you for sharing your opinion, and hope you will be even more satisfied with your next orders.
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Alain R.
Rating: 2 out of 5
following a purchase from 08/11/2021
Disappointed, very basic product description, lack of dimensions or additional photos. Very disappointed with the ball engraved 3d 4.5 cm I thought it was the engraving inside! I would have wanted 7.5 cm that I bought in 2014 in Lourdes for my friend who finds it very pretty. I'm still waiting for the email to have more precision!,,,Miracles are made at the grotto not in your store. Website to review
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Ann V.
Rating: 3 out of 5
following a purchase from 22/10/2021
The products are as described. Ik is a pity that many of them are dated.
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David B.
Rating: 3 out of 5
following a purchase from 18/10/2021
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David B.
Rating: 3 out of 5
following a purchase from 18/10/2021
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Coraline V.
Rating: 2 out of 5
following a purchase from 24/09/2021
Long delivery, clock received broken which rings at minus a quarter instead of ringing on battery, hands bent clocks supplied with batteries but empty batteries I suspect that we may have sent an exhibition clock Very disappointed with my purchase
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Response from Palais du Rosaire
Hello, sorry to read this review. You should have contacted us by email or phone. We would have replaced the item. You have 15 days after delivery to return the item. There's still time! (+33) 05 62 94 66 17 [email protected]
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Marie L.
Rating: 2 out of 5
following a purchase from 23/09/2021
Very disappointed. After waiting several days for the order because 1 product was in restocking, I receive the order without the product and without explanation in the coli! So I contacted customer service and explained that 1 product was missing from the order. Called back, I learned that the missing product had been communicated by e-mail. I'm told it's been refunded, but I'm offered the unavailable product in a smaller size, so I have to pay on the site for the product added by customer service ... but with shipping costs! I won't be recommending any products on this site, and don't recommend the site personally. This is no way to treat your customers ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
The size of the rosaries is not mentioned, 3 rosaries bought, 3 different sizes, 2 of which are impossible to wear because they are too small.customer service kindly replied but I am still disappointed with my order.
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Christian R.
Rating: 3 out of 5
following a purchase from 04/09/2021
favorable opinion overall
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Elizabeth B.
Rating: 3 out of 5
following a purchase from 20/08/2021
One item was not available. Payment should have been arranged when the order was made up. A "Credit Slip has been created" but I currently have no idea whether this means it will be refunded or is a credit note for my next purchase (probably next year). Also I ordered 2 small silver cross pendants but only one arrived. At 0.83 euros it is not worth the hassle of asking for a refund/credit note.
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Marie-christine C.
Rating: 3 out of 5
following a purchase from 20/08/2021
Lack of choice in all categories of the siteSo fast shipping and without incidents of packages.Site to recommend to Internet usersMarie-Christine Morbihan-
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Response from Palais du Rosaire
Hello Marie-Christine, thank you for your order. Every two weeks we add 15 new items to our categories. Thank you for your recommendation :). Pauline
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Véronique L.
Rating: 2 out of 5
following a purchase from 06/08/2021
Hello, I received my order, but the size of the bracelets is smaller than I wanted, I did not notice the dimensions, too bad.
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Olivier B.
Rating: 3 out of 5
following a purchase from 09/07/2021
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Olivier B.
Rating: 3 out of 5
following a purchase from 09/07/2021
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Françoise G.
Rating: 3 out of 5
following a purchase from 08/07/2021
The package arrived with a candle that was practically smashed to bits, enveloping everything else in sticky little balls.
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Response from Palais du Rosaire
Hello Françoise, Thank you for your order. Normally all our candles are protected. If you wish, you can return the items to us for an exchange. Please contact us on 05 62 94 66 17 or [email protected].
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Clara O.
Rating: 3 out of 5
following a purchase from 01/07/2021
Fast delivery. Children's bracelets are adult size. I received a bracelet without the Cruz. I took a cross to put on the wall super quality and very pretty
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Response from Palais du Rosaire
Hello Clara, Thank you for your order. If you have received a damaged item, please do not hesitate to contact our customer service department. See you soon. Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Hello little angels no problem but the channels put 3 or 4 times and already oxides very bad quality. I'm disappointed.
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Marcel B.
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello. My parcel has been damaged, that's why 2 starsI'm sorry. Good day to you
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Eric A.
Rating: 3 out of 5
following a purchase from 13/05/2021
Long delivery time, too bad.
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Aman M.
Rating: 3 out of 5
following a purchase from 03/05/2021
I have ordered several items but two of them are disappointing in terms of qualityNamely the perfumed rosaries which discolour clothes and skinAnd the necklaces with Angel because the stones are badly set and did not last the dayIt's a shame
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Response from Palais du Rosaire
Hello, thank you for your order. If you have any problem with one of our items, you can send it back to us and we'll be happy to change it. Don't hesitate to contact us at 05 62 94 66 17 or by e-mail at [email protected]. See you soon. Pauline.
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Violaine L.
Rating: 2 out of 5
following a purchase from 28/04/2021
I ordered a dizenier bracelet which broke in the week I received it, I sent a message yesterday to the SAV but no return, so disappointed. But thanks to this avi, I'm hoping for a positive return.
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Response from Palais du Rosaire
Hello Violaine, we're sorry about your bracelet and will replace it for you. As for our reply, you wrote to us yesterday Tuesday April 27 at 6:13 pm. Today is April 28 and your request is being processed. Have a nice day!
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Frederic G.
Rating: 2 out of 5
following a purchase from 05/03/2021
My parcel arrived and the bottles had leaked inside and were all soaked, so I called you and you will replace the bottles for me.
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Daniel K.
Rating: 3 out of 5
following a purchase from 16/02/2021
Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.
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Response from Palais du Rosaire
Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.
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Cristiana C.
Rating: 3 out of 5
following a purchase from 10/02/2021
I prodotti sono buoni ma la spedizione è troppo lunga
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Response from Palais du Rosaire
Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day
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Jean-michel P.
Rating: 3 out of 5
following a purchase from 07/01/2021
One medal arrived split in two (unstuck)
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Response from Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
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Aurélie C.
Rating: 2 out of 5
following a purchase from 05/01/2021
I received my broken candle... Too late to give for Christmas. I do not recommend
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Response from Palais du Rosaire
Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.
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Prucia Z.
Rating: 3 out of 5
following a purchase from 05/01/2021
The rosaries are smaller than my attempted ones and are already cut.
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Response from Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
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Response from Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
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Martine L.
Rating: 2 out of 5
following a purchase from 30/12/2020
Fast delivery Good quality candle
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
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Response from Palais du Rosaire
Ciao, sul computer che traccia il tuo pacco è stato consegnato il 28 dicembre. Ci dispiace se i tempi di consegna sono stati così lunghi.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
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Response from Palais du Rosaire
Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.
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Aurelie
Rating: 3 out of 5
following a purchase from 21/12/2020
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
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Response from Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
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Bruno B.
Rating: 3 out of 5
following a purchase from 08/12/2020
Crèche un peu desevente
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Response from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
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Chantal
Rating: 3 out of 5
following a purchase from 11/11/2020
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
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Suzanne
Rating: 3 out of 5
following a purchase from 31/10/2020
You did a lovely job in sending me the Calendars for 2021 from Suzanne Hughes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2020
Delivery too long, letter carrier couldn't find the address, otherwise good product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
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Response from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
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Gilles C.
Rating: 2 out of 5
following a purchase from 11/09/2020
No I am not at all satisfied I had asked for pouches or gift wrap when ordering I received nothing I made the remark by email not even an answer the complete contempt I am sincere very disappointed and bitter I will no longer go through them ..... they have just answered me no paper or free pouches but in the packages there are free gifts sorry not in mine I paid all my items please ...
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Response from Palais du Rosaire
Hello Mr Carli, gift wrapping is not included in the preparation services. I'm sorry our service didn't get back to you. But it's not possible to get gift wrap for free. We include gifts in each parcel to thank you for your order. Have a nice day!
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Nathalie V.
Rating: 3 out of 5
following a purchase from 06/09/2020
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
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Response from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2020
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
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