Customer reviews of Palais du Rosaire

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
5 8 729 92% 4 445 5% 3 115 1% 2 61 1% 1 116 1%

Summary of reviews

Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.

Reviews 2 and 3 stars

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Olivia W.
Rating: 3 out of 5
following a purchase from 13/07/2020
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
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Response from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
J
Jean-marie K.
Rating: 2 out of 5
following a purchase from 27/06/2020
much too expensive you take advantage of this plague to swindle the poor believers. the government had fixed the price from 1 to 3 uros.one day soon you will have to return accounts.Merci
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Response from Palais du Rosaire
Hello, I think you're talking about our cloth masks. The price set by the state from 1 to 3 is only applicable to disposable surgical masks. The mask we sell is made of fabric. What's more, it has an antibacterial treatment, which explains its price of 15. What's more, our mask is guaranteed for 50 uses, i.e. 15/50 = 0.30 per use, making it less expensive than a disposable mask. Finally, we donate 1 for every mask sold to the Sanctuaries of Lourdes to support their work. We pay close attention to French legislation. Our aim is not to rip off believers, but simply to offer people who are already believers the opportunity to buy symbols of their faith.
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Sophie
Rating: 2 out of 5
following a purchase from 21/06/2020
My parcel was wrapped in thousands of plastic petals...shocking and sad...Unfortunately, we have learned nothing from our mistakes...a real shame...especially for our planet...
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Response from Palais du Rosaire
Hello Mrs Fauquier, the petals you received in your parcel are made of corn starch and are recyclable. To ensure that you receive your items in good condition, we have no choice but to fill our parcels with petals or air cushions. We are attentive to respect for the environment and we regularly study new packaging solutions that are more ecological and economical. Have a nice day!
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2020
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
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Response from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
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Patrick C.
Rating: 3 out of 5
following a purchase from 07/06/2020
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
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Marie R.
Rating: 2 out of 5
following a purchase from 27/05/2020
Hello, my rosary is very beautiful but much too fragile I find for the price paid.it has already broken twice the same day and over several days. My husband managed to repair it,
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Catherine J.
Rating: 2 out of 5
following a purchase from 09/05/2020
Parcel still not receivedSent since April 26
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Marie-christine D.
Rating: 3 out of 5
following a purchase from 04/04/2020
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
C
Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
N
Natalia D.
Rating: 3 out of 5
following a purchase from 20/03/2020
The ten-piece Brazilian bracelet is already out of order.
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Sylviane O.
Rating: 2 out of 5
following a purchase from 11/03/2020
Poor control of shipments, since an incomplete rosary (even though it was not packaged) was sent to me. Very poor handling of the complaint, since the complications are the responsibility of... the customer!!!!
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Ghis G.
Rating: 3 out of 5
following a purchase from 27/02/2020
On time and on order
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Raymond K.
Rating: 3 out of 5
following a purchase from 12/01/2020
good products but delivery not top notch too long to receive the parcel kind regards
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Response from Palais du Rosaire
Hello, Mondial Relay delivery is not the fastest, it usually takes between 5 and 6 days to receive the package. For your next order, I advise you to use colissimo (48h). Have a nice day, Pauline
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Amanda
Rating: 2 out of 5
following a purchase from 09/01/2020
Beautiful, good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
I ordered a chain and a pendant for a gift. The pendant is very pretty and of good quality. I thought the same was true of the chain, but it broke after a day's wear, so I'm stuck with it.
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Response from Palais du Rosaire
Hi Alyssia, we're sorry your chain broke. This is the first time this has happened to us. There must have been something wrong with the chain. You should have called us and we would have replaced your chain with a new one. Don't hesitate next time :). Have a nice day!
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