Reviews Palais du Rosaire

Item never received

Broken order received, email sent to notify and request a commercial gesture/refund, email remained unanswered...

I have been a client for years. recently they chnaged staff, managment i dont inow what....I was in Italy trying to order holy water, and I kept trying for days,, but nobody would ever answer me....when they finally did reply ( a mont later) i was obviously back where i live which is the UAE. I just spent 55 euros (it's a HuGE AMOUNT OF MONEY, more than what I spent for the water itself)... whereas I could have spent close to nothing if I had purchased when in Italy. Whatever changes have been made i cant say im impressed with them or that they have been for the best. I asked for a discount since it was their fault ...of course nothing.....do good to your own brothers and sisters right? ts a shame that even sacred spaes have been commercilised to the point where youve got to spend 100 euros for holy water....if only there were eral churces here id simply go and get it hhere...not so lucky...

I received a defective item. Fortunately, my husband managed to repair it, otherwise the Palace of the Rosary told me to return it at my expense (thus paying three times the shipping costs: 1st order, return, 2nd order).

The rosary is already undone

I am very disappointed because the Bible I bought is not the Catholic Bible containing all the books; it is a Protestant Bible. I am very sad because it was a gift for my daughter.

The label on the bottle looks old. The bottle is made of plastic. So we don't know how long the water has been bottled.

Did not receive my order delivered to another person

I got a damaged box which was wet. Four Virgin Mary bottles were less than half filled with water. One was completely empty. I ordered 20 small bottles of water. I only got 19. I didn’t get a certificate of authenticity of the water. I emailed the service department of Palais du Rosaire on Saturday, 7/12. I still haven’t received a response. I sent pictures of the damaged box and the half-empty bottles. I hope they replace the missing water and small bottle. I’m an unhappy customer.

Very prompt delivery

I am very very disappointed. The rosary is very small. It looked bigger in the photo. I would have liked to be able to wear it around my wrist.

Perfect, these are very beautiful novenas, which burn cleanly, without odor and they are the ones I needed. I will order again soon

I filled out a return form on April 28. I am waiting for your response, 2 emails already sent yesterday, the last one on Saturday, May 3, 2025. Zero stars, I had to give 1 to validate.

I placed 2 orders and I received 1 order out of 2, very disappointed

Unpleasant experience, because of the DPD company... because I never received my package, however your customer service was responsive and I was fully refunded..

You did not specify in the sales description that the bronze virgin was not 100% bronze and not hollow at the back, very disappointed

Hello, I am not satisfied because I thought I would receive a real prayer booklet. I was very disappointed with my order. Have a great day. Denise Koubi

No, the jasmine oil does not smell at all, let's say it was a wrong purchase.

Did not receive my order yet so HOW CAN I RATE YOU ????

I made the pilgrimage to Lourdes during the February holidays. I was missing a virgin in my purchases. When I ordered from the Palais du Rosaire website, I thought the Virgin would be as big as what I had seen in person when I received my order and paid almost €13, it's a scam, a tiny virgin with water inside and I don't even know if it's water from the Lourdes grotto. Honestly, I advise anyone not to buy anything from this Palais du Rosaire site because they are really scammers. 😡😡😡😡

The street was lacking for the shipment

Package not available at the pickup point.

I have received my order and I am very happy with it.

I bought votive candles and I am very disappointed by this product.

Speed

The rosary is not at all the same color as on the site.

Beloved

My package dident not arrive.

Very satisfied

My parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.

Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.

Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you

I still haven't received the package 📦 and I don't know how to track it down

I received damaged items can not be reimbursed forced to return not want so disappointed

Product out of stock, receive another product .

Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.

The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout

I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer

Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them

Too small and what's more I returned the item and still haven't been reimbursed.