/10
★★★★★
based on 7655 reviews published
★★★★★
based on 7655 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The label on the bottle looks old. The bottle is made of plastic. So we don't know how long the water has been bottled.
Ophelia R.
purchased on 07/08/2025
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Answer from Palais du Rosaire
Hello,
All our Lourdes water bottles are filled by hand, directly at the time of orders. We go to fetch the water every day or every two days directly from the source of the Sanctuary of Lourdes, in order to guarantee its freshness and authenticity.
Regarding the label, we are sorry if it seemed aged to you. It can happen that transport or storage slightly alters its appearance, but this has no relation to the quality or freshness of the water contained in the bottle.
Feel free to call us or send us a little message: we are always available to give you more information, or even share an explanatory video of our work if you wish.
Thank you
All our Lourdes water bottles are filled by hand, directly at the time of orders. We go to fetch the water every day or every two days directly from the source of the Sanctuary of Lourdes, in order to guarantee its freshness and authenticity.
Regarding the label, we are sorry if it seemed aged to you. It can happen that transport or storage slightly alters its appearance, but this has no relation to the quality or freshness of the water contained in the bottle.
Feel free to call us or send us a little message: we are always available to give you more information, or even share an explanatory video of our work if you wish.
Thank you
1
/5
★☆☆☆☆
I got a damaged box which was wet. Four Virgin Mary bottles were less than half filled with water. One was completely empty. I ordered 20 small bottles of water. I only got 19. I didn’t get a certificate of authenticity of the water. I emailed the service department of Palais du Rosaire on Saturday, 7/12. I still haven’t received a response. I sent pictures of the damaged box and the half-empty bottles. I hope they replace the missing water and small bottle. I’m an unhappy customer.
Maria M.
purchased on 30/06/2025
1
/5
★☆☆☆☆
Very prompt delivery
Ann M.
purchased on 29/04/2025
1
/5
★☆☆☆☆
I am very very disappointed. The rosary is very small. It looked bigger in the photo. I would have liked to be able to wear it around my wrist.
Yvette C.
purchased on 25/04/2025
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1
/5
★☆☆☆☆
Perfect, these are very beautiful novenas, which burn cleanly, without odor and they are the ones I needed. I will order again soon
Michèle M.
purchased on 24/04/2025
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1
/5
★☆☆☆☆
I filled out a return form on April 28. I am waiting for your response, 2 emails already sent yesterday, the last one on Saturday, May 3, 2025. Zero stars, I had to give 1 to validate.
Claudine N.
purchased on 23/04/2025
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1
/5
★☆☆☆☆
I placed 2 orders and I received 1 order out of 2, very disappointed
Cathy S.
purchased on 07/04/2025
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1
/5
★☆☆☆☆
Unpleasant experience, because of the DPD company... because I never received my package, however your customer service was responsive and I was fully refunded..
Eric G.
purchased on 09/04/2025
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1
/5
★☆☆☆☆
You did not specify in the sales description that the bronze virgin was not 100% bronze and not hollow at the back, very disappointed
Joseph S.
purchased on 01/04/2025
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1
/5
★☆☆☆☆
Hello, I am not satisfied because I thought I would receive a real prayer booklet. I was very disappointed with my order. Have a great day. Denise Koubi
Denise K.
purchased on 28/03/2025
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1
/5
★☆☆☆☆
No, the jasmine oil does not smell at all, let's say it was a wrong purchase.
Antonia P.
purchased on 25/03/2025
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1
/5
★☆☆☆☆
Did not receive my order yet so HOW CAN I RATE YOU ????
Edgar F.
purchased on 20/03/2025
1
/5
★☆☆☆☆
I made the pilgrimage to Lourdes during the February holidays. I was missing a virgin in my purchases. When I ordered from the Palais du Rosaire website, I thought the Virgin would be as big as what I had seen in person when I received my order and paid almost €13, it's a scam, a tiny virgin with water inside and I don't even know if it's water from the Lourdes grotto. Honestly, I advise anyone not to buy anything from this Palais du Rosaire site because they are really scammers. 😡😡😡😡
Serge L.
purchased on 28/02/2025
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1
/5
★☆☆☆☆
The street was lacking for the shipment
Hannelore R.
purchased on 12/02/2025
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1
/5
★☆☆☆☆
Package not available at the pickup point.
Jean-luc V.
purchased on 16/02/2025
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1
/5
★☆☆☆☆
I have received my order and I am very happy with it.
Maria B.
purchased on 10/02/2025
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Answer from Palais du Rosaire
Thank you very much for your message! I'm glad you're satisfied. See you soon! 😊🙏✨
1
/5
★☆☆☆☆
I bought votive candles and I am very disappointed by this product.
Chrystal C.
purchased on 03/12/2024
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Answer from Palais du Rosaire
We are very sorry to hear that the votive candles you ordered did not meet your expectations. 😔
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
1
/5
★☆☆☆☆
Speed
Michelle S.
purchased on 23/10/2024
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Answer from Palais du Rosaire
Thank you for your feedback! We are delighted that you were satisfied with the speed of our service. We hope to see you soon!
1
/5
★☆☆☆☆
The rosary is not at all the same color as on the site.
Sabrina F.
purchased on 28/09/2024
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1
/5
★☆☆☆☆
Beloved
Pitshou L.
purchased on 20/09/2024
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1
/5
★☆☆☆☆
My package dident not arrive.
Carmen H.
purchased on 16/09/2024
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1
/5
★☆☆☆☆
Very satisfied
Ludovic P.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
My parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
Marie-joseph C.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
Yamina M.
purchased on 24/08/2024
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1
/5
★☆☆☆☆
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
Daniel S.
purchased on 20/08/2024
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1
/5
★☆☆☆☆
I still haven't received the package 📦 and I don't know how to track it down
Maria Delfina S.
purchased on 01/08/2024
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1
/5
★☆☆☆☆
I received damaged items can not be reimbursed forced to return not want so disappointed
Mélissa F.
purchased on 06/07/2024
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Answer from Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
1
/5
★☆☆☆☆
Product out of stock, receive another product .
Yukiko W.
purchased on 16/06/2024
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1
/5
★☆☆☆☆
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
Sylvie L.
purchased on 06/04/2024
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1
/5
★☆☆☆☆
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
Claude P.
purchased on 18/03/2024
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Answer from Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire