/10
★★★★★
based on 7021 reviews published
★★★★★
based on 7021 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
You did not specify in the sales description that the bronze virgin was not 100% bronze and not hollow at the back, very disappointed
Joseph S.
purchased on 01/04/2025
Translated review
1
/5
★☆☆☆☆
Hello, I am not satisfied because I thought I would receive a real prayer booklet. I was very disappointed with my order. Have a great day. Denise Koubi
Denise K.
purchased on 28/03/2025
Translated review
1
/5
★☆☆☆☆
No, the jasmine oil does not smell at all, let's say it was a wrong purchase.
Antonia P.
purchased on 25/03/2025
Translated review
1
/5
★☆☆☆☆
Did not receive my order yet so HOW CAN I RATE YOU ????
Edgar F.
purchased on 20/03/2025
1
/5
★☆☆☆☆
I made the pilgrimage to Lourdes during the February holidays. I was missing a virgin in my purchases. When I ordered from the Palais du Rosaire website, I thought the Virgin would be as big as what I had seen in person when I received my order and paid almost €13, it's a scam, a tiny virgin with water inside and I don't even know if it's water from the Lourdes grotto. Honestly, I advise anyone not to buy anything from this Palais du Rosaire site because they are really scammers. 😡😡😡😡
Serge L.
purchased on 28/02/2025
Translated review
1
/5
★☆☆☆☆
The street was lacking for the shipment
Hannelore R.
purchased on 12/02/2025
Translated review
1
/5
★☆☆☆☆
Package not available at the pickup point.
Jean-luc V.
purchased on 16/02/2025
Translated review
1
/5
★☆☆☆☆
I have received my order and I am very happy with it.
Maria B.
purchased on 10/02/2025
Translated review
Answer from Palais du Rosaire
Thank you very much for your message! I'm glad you're satisfied. See you soon! 😊🙏✨
1
/5
★☆☆☆☆
I bought votive candles and I am very disappointed by this product.
Chrystal C.
purchased on 03/12/2024
Translated review
Answer from Palais du Rosaire
We are very sorry to hear that the votive candles you ordered did not meet your expectations. 😔
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
1
/5
★☆☆☆☆
Speed
Michelle S.
purchased on 23/10/2024
Translated review
Answer from Palais du Rosaire
Thank you for your feedback! We are delighted that you were satisfied with the speed of our service. We hope to see you soon!
1
/5
★☆☆☆☆
The rosary is not at all the same color as on the site.
Sabrina F.
purchased on 28/09/2024
Translated review
1
/5
★☆☆☆☆
Beloved
Pitshou L.
purchased on 20/09/2024
Translated review
1
/5
★☆☆☆☆
My package dident not arrive.
Carmen H.
purchased on 16/09/2024
Translated review
1
/5
★☆☆☆☆
Very satisfied
Ludovic P.
purchased on 08/09/2024
Translated review
1
/5
★☆☆☆☆
My parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
Marie-joseph C.
purchased on 03/09/2024
Translated review
1
/5
★☆☆☆☆
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
Yamina M.
purchased on 24/08/2024
Translated review
1
/5
★☆☆☆☆
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
Daniel S.
purchased on 20/08/2024
Translated review
1
/5
★☆☆☆☆
I still haven't received the package 📦 and I don't know how to track it down
Maria Delfina S.
purchased on 01/08/2024
Translated review
1
/5
★☆☆☆☆
I received damaged items can not be reimbursed forced to return not want so disappointed
Mélissa F.
purchased on 06/07/2024
Translated review
Answer from Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
1
/5
★☆☆☆☆
Product out of stock, receive another product .
Yukiko W.
purchased on 16/06/2024
Translated review
1
/5
★☆☆☆☆
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
Sylvie L.
purchased on 06/04/2024
Translated review
1
/5
★☆☆☆☆
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
Claude P.
purchased on 18/03/2024
Translated review
Answer from Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
1
/5
★☆☆☆☆
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
Nigel V.
purchased on 02/03/2024
1
/5
★☆☆☆☆
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
Stefania V.
purchased on 20/01/2024
Translated review
Answer from Palais du Rosaire
Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.
1
/5
★☆☆☆☆
Too small and what's more I returned the item and still haven't been reimbursed.
Chantal C.
purchased on 18/01/2024
Translated review
Answer from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
1
/5
★☆☆☆☆
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
Acheteur Vérifié
purchased on 30/12/2023
Translated review
Answer from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
1
/5
★☆☆☆☆
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
Acheteur Vérifié
purchased on 24/11/2023
Translated review
Answer from Palais du Rosaire
You did not pick up your parcel at a relay point.
1
/5
★☆☆☆☆
Not terible product
Acheteur Vérifié
purchased on 22/11/2023
Translated review
1
/5
★☆☆☆☆
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
Calpso T.
purchased on 28/11/2023
Translated review
Answer from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
1
/5
★☆☆☆☆
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
Gwenaëlle V.
purchased on 02/11/2023
Translated review
Answer from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team