★★★★★
based on 7985 reviews published
Latest negative customer reviews
The label on the bottle looks old. The bottle is made of plastic. So we don't know how long the water has been bottled.
All our Lourdes water bottles are filled by hand, directly at the time of orders. We go to fetch the water every day or every two days directly from the source of the Sanctuary of Lourdes, in order to guarantee its freshness and authenticity.
Regarding the label, we are sorry if it seemed aged to you. It can happen that transport or storage slightly alters its appearance, but this has no relation to the quality or freshness of the water contained in the bottle.
Feel free to call us or send us a little message: we are always available to give you more information, or even share an explanatory video of our work if you wish.
Thank you
Did not receive my order delivered to another person
I got a damaged box which was wet. Four Virgin Mary bottles were less than half filled with water. One was completely empty. I ordered 20 small bottles of water. I only got 19. I didn’t get a certificate of authenticity of the water. I emailed the service department of Palais du Rosaire on Saturday, 7/12. I still haven’t received a response. I sent pictures of the damaged box and the half-empty bottles. I hope they replace the missing water and small bottle. I’m an unhappy customer.
Very prompt delivery
I am very very disappointed. The rosary is very small. It looked bigger in the photo. I would have liked to be able to wear it around my wrist.
Perfect, these are very beautiful novenas, which burn cleanly, without odor and they are the ones I needed. I will order again soon
I filled out a return form on April 28. I am waiting for your response, 2 emails already sent yesterday, the last one on Saturday, May 3, 2025. Zero stars, I had to give 1 to validate.
I placed 2 orders and I received 1 order out of 2, very disappointed
Unpleasant experience, because of the DPD company... because I never received my package, however your customer service was responsive and I was fully refunded..
You did not specify in the sales description that the bronze virgin was not 100% bronze and not hollow at the back, very disappointed
Hello, I am not satisfied because I thought I would receive a real prayer booklet. I was very disappointed with my order. Have a great day. Denise Koubi
No, the jasmine oil does not smell at all, let's say it was a wrong purchase.
Did not receive my order yet so HOW CAN I RATE YOU ????
I made the pilgrimage to Lourdes during the February holidays. I was missing a virgin in my purchases. When I ordered from the Palais du Rosaire website, I thought the Virgin would be as big as what I had seen in person when I received my order and paid almost €13, it's a scam, a tiny virgin with water inside and I don't even know if it's water from the Lourdes grotto. Honestly, I advise anyone not to buy anything from this Palais du Rosaire site because they are really scammers. 😡😡😡😡
The street was lacking for the shipment
Package not available at the pickup point.
I have received my order and I am very happy with it.
I bought votive candles and I am very disappointed by this product.
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
Speed
The rosary is not at all the same color as on the site.
Beloved
My package dident not arrive.
Very satisfied
My parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
I still haven't received the package 📦 and I don't know how to track it down
I received damaged items can not be reimbursed forced to return not want so disappointed
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
Product out of stock, receive another product .
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
Too small and what's more I returned the item and still haven't been reimbursed.
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
Not terible product
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it