/10
★★★★★
based on 6612 reviews published
★★★★★
based on 6612 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Except that the advent21 calendar offered, was not delivered, with my order, for that I put 3 stars
Jeanmarie L.
purchased on 21/12/2024
Translated review
Answer from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
3
/5
★★★☆☆
Good receipt of the package and good quality, however the postcard is damaged, which is a real shame. It would be wise to consider slipping the card into a cardboard package less prone to creases...
Apolline E.
purchased on 05/12/2024
Translated review
Answer from Palais du Rosaire
Thank you very much for your feedback and suggestions. We are delighted that you were satisfied with the quality of the products. We will take into account your remark about the card packaging to improve our shipments in the future. 😊✨
Thank you very much for your feedback and suggestions. We are delighted that you were satisfied with the quality of the products. We will take into account your remark about the card packaging to improve our shipments in the future. 😊✨
3
/5
★★★☆☆
Satisfied, the only downside is that you can't really make out the time changes.
Marie A.
purchased on 12/10/2024
Translated review
2
/5
★★☆☆☆
No message for delivery point availability
Viviane L.
purchased on 02/10/2024
Translated review
Answer from Palais du Rosaire
Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
3
/5
★★★☆☆
The items are great but the delivery went very badly, my parcel was open and the deliveryman put it on the window of my neighbor who is a thief... moreover there were footprints on the parcel and it was soaked... unacceptable on the part of GLS, they should change the delivery service.
Séraphim S.
purchased on 26/09/2024
Translated review
Answer from Palais du Rosaire
Hello,
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
3
/5
★★★☆☆
After placing my order, I sent an e-mail asking them to mention the name of the sender. With no reply, I phoned: they were impossible to reach from 9am to 5pm, when I finally managed to get through to someone. Obviously, the package was gone, with no message. And just a rather unkind "sorry". Frankly, it doesn't make you want to recommend them.
Christine D.
purchased on 25/09/2024
Translated review
Answer from Palais du Rosaire
We are sincerely sorry for this disappointing experience and for the lack of responsiveness on our part. Please be assured that we will do our utmost to improve our communication and telephone availability. We hope to have the opportunity to regain your confidence in our next order. Thank you again for your feedback, which helps us to improve. 🙏
2
/5
★★☆☆☆
I have not received an item I ordered there is an error on an item
Trombella J.
purchased on 21/09/2024
Translated review
3
/5
★★★☆☆
I waited more than 10 days for my order, because the lead times are longer when there are engravings to be made on a medal and items are missing. On the other hand, when you receive several orders in succession, the gift is always the same: a simple image.
Anne-marie C.
purchased on 18/09/2024
Translated review
Answer from Palais du Rosaire
Hello,
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
2
/5
★★☆☆☆
On a bronze-colored plate that has been gone for a while now
Cindy S.
purchased on 08/09/2024
Translated review
3
/5
★★★☆☆
Hello, there was an error in my order, I had ordered a set of Raphael novena and I received a set of angel simple, I sent a message on your site but no response
Arlette S.
purchased on 26/08/2024
Translated review
Answer from Palais du Rosaire
We are very sorry for the error in your order. This is not the quality of service we wish to offer. Thank you for your patience and sorry again for this inconvenience. 🙏
3
/5
★★★☆☆
The items are of lower quality ...especially for the price of certain items ..but they are still acceptable . The clasp on the rosary box doesn't even close. A little disappointed with this order that I was looking forward to.
Laëtitia B.
purchased on 22/08/2024
Translated review
Answer from Palais du Rosaire
We are very sorry to hear that this order did not meet your expectations, especially after all the anticipation and enthusiasm you had. We take your comments about the quality of the items and the problem with the clasp on the rosary box very seriously. Thank you for your patience and for your feedback, which helps us to improve. 🙏
2
/5
★★☆☆☆
Spark plug too short
Lionel H.
purchased on 22/08/2024
Translated review
3
/5
★★★☆☆
Very good quality item, except that the fresh is super expensive.
Marie Augustina B.
purchased on 16/08/2024
Translated review
Answer from Palais du Rosaire
Thank you very much for your feedback and for your appreciation of the quality of the item! We understand that shipping costs may seem high, and we are constantly working to offer more economical solutions. If you have any questions or require further information, please do not hesitate to contact us. Thank you again for your trust! 😊🙏
3
/5
★★★☆☆
Unfortunately my rosary was broken
Eric M.
purchased on 18/08/2024
Translated review
3
/5
★★★☆☆
Parcel refused by the relay pickup, then delivered in another relay, thus enormously long delay, moreover my angel with the broken wing the votive candle base broken, but that is not of competence because well packed. But be careful to choose your relay point and carrier. So I did not want to return the package I glued the wing of my angel when the candle sen, is not very important, I agree that you publish my message so that other people being delivered to the Market Epinouze 26210 not be fooled by the lack of professionalism of this store. Thank you. Sincerely
Felix F.
purchased on 09/08/2024
Translated review
Answer from Palais du Rosaire
We are very sorry for the inconvenience you have experienced with the delivery of your order, in particular the parcel delivery service and the condition of the items when they arrived. We thank you for your understanding and patience with this situation. We take note of your comments concerning the relay point and the carrier, and we will review this to avoid this kind of problem recurring in the future. Thank you again for your feedback, and we remain at your disposal for any further assistance.
2
/5
★★☆☆☆
I still haven't received my order after 10 days !!!!😡😡😡
Stéphane L.
purchased on 07/08/2024
Translated review
3
/5
★★★☆☆
I'm a little disappointed because my St Christophe key ring was missing.
Monique M.
purchased on 26/07/2024
Translated review
Answer from Palais du Rosaire
We apologize again for the inconvenience, and thank you for your patience. 🙏
2
/5
★★☆☆☆
I placed an order for an item in several quantities and these arrived with a mix of colors, which was not specified on the site. I needed a single color to follow a theme (and had no choice). So, following this order, I contacted customer service but no one has replied to my e-mail to date... Disappointed...
Catherine V.
purchased on 22/07/2024
Translated review
3
/5
★★★☆☆
Order received 3 weeks later, without the small wooden rosary of Olivier de Padre Pio and that of Mary who unties the knots in blue crystal pearls which was to accompany my dad in the other life (big in the heart).
Valerie Où Serge G.
purchased on 06/06/2024
Translated review
3
/5
★★★☆☆
Everything is fine, except for the Holy Family novena, which must have sunk, perhaps because of the heat, as the wax is all soft and seems defective!
Gildas C.
purchased on 25/06/2024
Translated review
3
/5
★★★☆☆
Super merci
Isabelle F.
purchased on 06/06/2024
Translated review
3
/5
★★★☆☆
I received my parcel but it was missing a €5 oil. They could have called me and asked me to make another choice. Taking 5 minutes would have been a better choice.
Claudine Claire B.
purchased on 21/05/2024
Translated review
2
/5
★★☆☆☆
First order in December topissime The second problem on the delivery solved certainly but with my Request The quality of the novenas is not terrible
Odette O.
purchased on 22/05/2024
Translated review
2
/5
★★☆☆☆
The bracelet broke the day after I received it.
Catherine B.
purchased on 15/05/2024
Translated review
3
/5
★★★☆☆
Crucifix received without any problem. The magnetism was missing.
Martine D.
purchased on 07/05/2024
Translated review
3
/5
★★★☆☆
The order went well, but the carrier didn't, because although I was present at home the delivery wasn't made on the day planned. it was necessary to change the place of delivery by pick-up, which is a shame.
Max V.
purchased on 30/04/2024
Translated review
2
/5
★★☆☆☆
I ordered a mini Saint Mark's Bible. Delivery was quick but I received it dented and damaged on the sides. Even though it only cost me €6.90, I'm still disappointed and disgusted. I won't be ordering from this site again. And then even when I receive advertising emails, I unsubscribe and they keep sending them anyway!!!! And
Loréna H.
purchased on 01/05/2024
Translated review
3
/5
★★★☆☆
Hello, The items are very beautiful. The only problem is that most of the crosses I ordered arrived a little damaged on the edges or badly stuck (the picture). Which is a shame, as I was buying them as gifts. However, lots of choice and very nice religious items 👍🏼
Lily D.
purchased on 24/04/2024
Translated review
3
/5
★★★☆☆
Missing products Wish I'd known sooner
Cécile J.
purchased on 08/04/2024
Translated review
Answer from Palais du Rosaire
Hello Mrs Jankowski,
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
2
/5
★★☆☆☆
Very poorly packaged ....... Let every spirit praise the lord
Malik L.
purchased on 13/04/2024
Translated review