/10
★★★★★
based on 7021 reviews published
★★★★★
based on 7021 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The package arrived 15 days after my order and after contacting customer service by email (no one answers the phone).
Catherine B.
purchased on 28/03/2025
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3
/5
★★★☆☆
Package sent quickly
Adeline H.
purchased on 13/04/2025
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3
/5
★★★☆☆
Order arrived on time but for a medal at this price, receiving it in a plastic pouch like a 'freezer bag' disappointed me a lot and made it impossible to give it as a gift. I had to look for a box. I know it's not the main thing, but I expected better.
Thierry C.
purchased on 30/03/2025
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2
/5
★★☆☆☆
Hello, I requested a return for the rosary and I have not yet received your approval for the return. Best regards, D. Raynaud
Dominique R.
purchased on 29/03/2025
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2
/5
★★☆☆☆
Hello, I sent you a message yesterday regarding the order. The candles do not light up even though I installed the wicks properly. No light. ???
Joseph Victorio S.
purchased on 30/03/2025
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3
/5
★★★☆☆
Quick reception. I would like to exchange the tenner for a larger size. I hope everything goes as smoothly.
Marie L.
purchased on 27/03/2025
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3
/5
★★★☆☆
I would have preferred shipping by post.
Francoise C.
purchased on 14/03/2025
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3
/5
★★★☆☆
Purchase of small wooden frames. It was for a gift. The person was delighted! 😊
Véronique A.
purchased on 21/03/2025
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2
/5
★★☆☆☆
In the Sunday missal, there are no mass songs. Yet I called and was confirmed that there were some. The cover is fragile. They had to be protected.
Belistan G.
purchased on 06/03/2025
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3
/5
★★★☆☆
The rosaries are not compliant, one bead is missing. I called to report it, they are supposed to call me back, I'm waiting for Escassut Annie.
Annie E.
purchased on 27/02/2025
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3
/5
★★★☆☆
Honestly, I was still expecting to receive a larger bottle of water!!
Guy P.
purchased on 22/02/2025
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3
/5
★★★☆☆
I received a broken figurine
Marie Sylvia J.
purchased on 14/02/2025
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2
/5
★★☆☆☆
The items I received are great, but I am missing several items including the 100mL bottles of water. I messaged customer service as soon as I opened the packaged and realized items were missing, but I have not heard back. I received the certificate of authenticity, but not the product it authenticates.
Joshua R.
purchased on 13/02/2025
3
/5
★★★☆☆
Except that the advent21 calendar offered, was not delivered, with my order, for that I put 3 stars
Jeanmarie L.
purchased on 21/12/2024
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Answer from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
3
/5
★★★☆☆
Good receipt of the package and good quality, however the postcard is damaged, which is a real shame. It would be wise to consider slipping the card into a cardboard package less prone to creases...
Apolline E.
purchased on 05/12/2024
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Answer from Palais du Rosaire
Thank you very much for your feedback and suggestions. We are delighted that you were satisfied with the quality of the products. We will take into account your remark about the card packaging to improve our shipments in the future. 😊✨
Thank you very much for your feedback and suggestions. We are delighted that you were satisfied with the quality of the products. We will take into account your remark about the card packaging to improve our shipments in the future. 😊✨
3
/5
★★★☆☆
Satisfied, the only downside is that you can't really make out the time changes.
Marie A.
purchased on 12/10/2024
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2
/5
★★☆☆☆
No message for delivery point availability
Viviane L.
purchased on 02/10/2024
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Answer from Palais du Rosaire
Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
3
/5
★★★☆☆
The items are great but the delivery went very badly, my parcel was open and the deliveryman put it on the window of my neighbor who is a thief... moreover there were footprints on the parcel and it was soaked... unacceptable on the part of GLS, they should change the delivery service.
Séraphim S.
purchased on 26/09/2024
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Answer from Palais du Rosaire
Hello,
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
3
/5
★★★☆☆
After placing my order, I sent an e-mail asking them to mention the name of the sender. With no reply, I phoned: they were impossible to reach from 9am to 5pm, when I finally managed to get through to someone. Obviously, the package was gone, with no message. And just a rather unkind "sorry". Frankly, it doesn't make you want to recommend them.
Christine D.
purchased on 25/09/2024
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Answer from Palais du Rosaire
We are sincerely sorry for this disappointing experience and for the lack of responsiveness on our part. Please be assured that we will do our utmost to improve our communication and telephone availability. We hope to have the opportunity to regain your confidence in our next order. Thank you again for your feedback, which helps us to improve. 🙏
2
/5
★★☆☆☆
I have not received an item I ordered there is an error on an item
Trombella J.
purchased on 21/09/2024
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3
/5
★★★☆☆
I waited more than 10 days for my order, because the lead times are longer when there are engravings to be made on a medal and items are missing. On the other hand, when you receive several orders in succession, the gift is always the same: a simple image.
Anne-marie C.
purchased on 18/09/2024
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Answer from Palais du Rosaire
Hello,
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
2
/5
★★☆☆☆
On a bronze-colored plate that has been gone for a while now
Cindy S.
purchased on 08/09/2024
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3
/5
★★★☆☆
Hello, there was an error in my order, I had ordered a set of Raphael novena and I received a set of angel simple, I sent a message on your site but no response
Arlette S.
purchased on 26/08/2024
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Answer from Palais du Rosaire
We are very sorry for the error in your order. This is not the quality of service we wish to offer. Thank you for your patience and sorry again for this inconvenience. 🙏
3
/5
★★★☆☆
The items are of lower quality ...especially for the price of certain items ..but they are still acceptable . The clasp on the rosary box doesn't even close. A little disappointed with this order that I was looking forward to.
Laëtitia B.
purchased on 22/08/2024
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Answer from Palais du Rosaire
We are very sorry to hear that this order did not meet your expectations, especially after all the anticipation and enthusiasm you had. We take your comments about the quality of the items and the problem with the clasp on the rosary box very seriously. Thank you for your patience and for your feedback, which helps us to improve. 🙏
2
/5
★★☆☆☆
Spark plug too short
Lionel H.
purchased on 22/08/2024
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3
/5
★★★☆☆
Very good quality item, except that the fresh is super expensive.
Marie Augustina B.
purchased on 16/08/2024
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Answer from Palais du Rosaire
Thank you very much for your feedback and for your appreciation of the quality of the item! We understand that shipping costs may seem high, and we are constantly working to offer more economical solutions. If you have any questions or require further information, please do not hesitate to contact us. Thank you again for your trust! 😊🙏
3
/5
★★★☆☆
Unfortunately my rosary was broken
Eric M.
purchased on 18/08/2024
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3
/5
★★★☆☆
Parcel refused by the relay pickup, then delivered in another relay, thus enormously long delay, moreover my angel with the broken wing the votive candle base broken, but that is not of competence because well packed. But be careful to choose your relay point and carrier. So I did not want to return the package I glued the wing of my angel when the candle sen, is not very important, I agree that you publish my message so that other people being delivered to the Market Epinouze 26210 not be fooled by the lack of professionalism of this store. Thank you. Sincerely
Felix F.
purchased on 09/08/2024
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Answer from Palais du Rosaire
We are very sorry for the inconvenience you have experienced with the delivery of your order, in particular the parcel delivery service and the condition of the items when they arrived. We thank you for your understanding and patience with this situation. We take note of your comments concerning the relay point and the carrier, and we will review this to avoid this kind of problem recurring in the future. Thank you again for your feedback, and we remain at your disposal for any further assistance.
2
/5
★★☆☆☆
I still haven't received my order after 10 days !!!!😡😡😡
Stéphane L.
purchased on 07/08/2024
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3
/5
★★★☆☆
I'm a little disappointed because my St Christophe key ring was missing.
Monique M.
purchased on 26/07/2024
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Answer from Palais du Rosaire
We apologize again for the inconvenience, and thank you for your patience. 🙏