/10
★★★★★
based on 7514 reviews published
★★★★★
based on 7514 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I still haven't received the bracelet for my grandson that was missing. Can you see what is happening? Thank you very much. Mrs. ADAM Béatrice June 25, 2025. I had called you on the phone, you had the bracelet in front of you. In the meantime, I am waiting to receive it.
Beatrice A.
purchased on 03/05/2025
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Answer from Palais du Rosaire
Hello Mrs. Adam,
Once again, we apologize for the oversight of the bracelet, and thank you for your patience.
Could you please confirm if you have received it by now?
This would allow us to ensure that everything is finally back in order and that your grandson has been able to receive his gift.
Please do not hesitate to get back to us if needed, we remain at your complete disposal.
With all our kindness,
The team of the Palais du Rosaire
Once again, we apologize for the oversight of the bracelet, and thank you for your patience.
Could you please confirm if you have received it by now?
This would allow us to ensure that everything is finally back in order and that your grandson has been able to receive his gift.
Please do not hesitate to get back to us if needed, we remain at your complete disposal.
With all our kindness,
The team of the Palais du Rosaire
3
/5
★★★☆☆
Satisfied
André A.
purchased on 11/05/2025
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3
/5
★★★☆☆
I would have liked a quick response
Sandrine R.
purchased on 30/04/2025
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3
/5
★★★☆☆
Disappointed, what a shame!!!
Roger P.
purchased on 04/05/2025
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3
/5
★★★☆☆
This time, I am a bit disappointed because the contents of the box were as if coated with paraffin... Everything was greasy... it is surely related to the carrier's delay... Best regards
Philippe D.
purchased on 01/05/2025
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2
/5
★★☆☆☆
My order was for a novena placed at the grotto.... I was told that I would receive a photo of the novena placed at the grotto... since the order, NO NEWS. I give 2 stars so as not to give zero!
Jacqueline L.
purchased on 25/04/2025
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3
/5
★★★☆☆
Perfect, just a small defect on a wooden cross
Marco A.
purchased on 30/04/2025
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3
/5
★★★☆☆
I received a broken figurine, I was supposed to get a replacement, I still haven't received it 1 week later, even though it was a gift. I am waiting for a response to my refund request. Otherwise, I was delivered quickly for the order.
Stephanie C.
purchased on 23/04/2025
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3
/5
★★★☆☆
There should have been water from Lourdes in the bottle and it was empty, disappointed.
Laura O.
purchased on 20/04/2025
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3
/5
★★★☆☆
The package arrived 15 days after my order and after contacting customer service by email (no one answers the phone).
Catherine B.
purchased on 28/03/2025
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3
/5
★★★☆☆
Package sent quickly
Adeline H.
purchased on 13/04/2025
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2
/5
★★☆☆☆
Very disappointed with my last order. A statue arrived damaged (not due to transport) and another one was not sent. Return at our expense even though it was them who sent a damaged statue, or a discount voucher for a future order. Really very disappointed after several orders placed. I will not order again as they did not want to listen. Thank you very much.
Severine A.
purchased on 11/04/2025
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2
/5
★★☆☆☆
Upon receiving my package, my crucifix had 2 damage marks, what a shame.
Sylvain R.
purchased on 11/04/2025
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3
/5
★★★☆☆
I really like the stained glass of Saint Rita, disappointed by the lamp. Very appreciated my interlocutor on the phone, very kind, attentive, you can feel humanity and it feels good
Catherine L.
purchased on 25/03/2025
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2
/5
★★☆☆☆
Delivered on time, defective package, the novena candle was broken. Quite disappointed
Stephy D.
purchased on 07/04/2025
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3
/5
★★★☆☆
Order arrived on time but for a medal at this price, receiving it in a plastic pouch like a 'freezer bag' disappointed me a lot and made it impossible to give it as a gift. I had to look for a box. I know it's not the main thing, but I expected better.
Thierry C.
purchased on 30/03/2025
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2
/5
★★☆☆☆
Hello, I requested a return for the rosary and I have not yet received your approval for the return. Best regards, D. Raynaud
Dominique R.
purchased on 29/03/2025
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2
/5
★★☆☆☆
Hello, I sent you a message yesterday regarding the order. The candles do not light up even though I installed the wicks properly. No light. ???
Joseph Victorio S.
purchased on 30/03/2025
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3
/5
★★★☆☆
Quick reception. I would like to exchange the tenner for a larger size. I hope everything goes as smoothly.
Marie L.
purchased on 27/03/2025
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3
/5
★★★☆☆
I would have preferred shipping by post.
Francoise C.
purchased on 14/03/2025
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3
/5
★★★☆☆
Purchase of small wooden frames. It was for a gift. The person was delighted! 😊
Véronique A.
purchased on 21/03/2025
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2
/5
★★☆☆☆
In the Sunday missal, there are no mass songs. Yet I called and was confirmed that there were some. The cover is fragile. They had to be protected.
Belistan G.
purchased on 06/03/2025
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3
/5
★★★☆☆
The rosaries are not compliant, one bead is missing. I called to report it, they are supposed to call me back, I'm waiting for Escassut Annie.
Annie E.
purchased on 27/02/2025
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3
/5
★★★☆☆
Honestly, I was still expecting to receive a larger bottle of water!!
Guy P.
purchased on 22/02/2025
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3
/5
★★★☆☆
I received a broken figurine
Marie Sylvia J.
purchased on 14/02/2025
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2
/5
★★☆☆☆
The items I received are great, but I am missing several items including the 100mL bottles of water. I messaged customer service as soon as I opened the packaged and realized items were missing, but I have not heard back. I received the certificate of authenticity, but not the product it authenticates.
Joshua R.
purchased on 13/02/2025
3
/5
★★★☆☆
Except that the advent21 calendar offered, was not delivered, with my order, for that I put 3 stars
Jeanmarie L.
purchased on 21/12/2024
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Answer from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
3
/5
★★★☆☆
Good receipt of the package and good quality, however the postcard is damaged, which is a real shame. It would be wise to consider slipping the card into a cardboard package less prone to creases...
Apolline E.
purchased on 05/12/2024
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Answer from Palais du Rosaire
Thank you very much for your feedback and suggestions. We are delighted that you were satisfied with the quality of the products. We will take into account your remark about the card packaging to improve our shipments in the future. 😊✨
Thank you very much for your feedback and suggestions. We are delighted that you were satisfied with the quality of the products. We will take into account your remark about the card packaging to improve our shipments in the future. 😊✨
3
/5
★★★☆☆
Satisfied, the only downside is that you can't really make out the time changes.
Marie A.
purchased on 12/10/2024
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2
/5
★★☆☆☆
No message for delivery point availability
Viviane L.
purchased on 02/10/2024
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Answer from Palais du Rosaire
Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team