/10
★★★★★
based on 7514 reviews published
★★★★★
based on 7514 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Too small and what's more I returned the item and still haven't been reimbursed.
Chantal C.
purchased on 18/01/2024
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Answer from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
1
/5
★☆☆☆☆
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
Acheteur Vérifié
purchased on 30/12/2023
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Answer from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
1
/5
★☆☆☆☆
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
Acheteur Vérifié
purchased on 24/11/2023
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Answer from Palais du Rosaire
You did not pick up your parcel at a relay point.
1
/5
★☆☆☆☆
Not terible product
Acheteur Vérifié
purchased on 22/11/2023
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1
/5
★☆☆☆☆
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
Calpso T.
purchased on 28/11/2023
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Answer from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
1
/5
★☆☆☆☆
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
Gwenaëlle V.
purchased on 02/11/2023
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Answer from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
1
/5
★☆☆☆☆
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
Élodie G.
purchased on 30/10/2023
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Answer from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
1
/5
★☆☆☆☆
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
Acheteur Vérifié
purchased on 19/10/2023
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1
/5
★☆☆☆☆
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
Acheteur Vérifié
purchased on 03/10/2023
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1
/5
★☆☆☆☆
Very small medal. Very expensive for such a small thing.
Acheteur Vérifié
purchased on 25/09/2023
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Answer from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
1
/5
★☆☆☆☆
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
Sandra O.
purchased on 18/08/2023
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Answer from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
1
/5
★☆☆☆☆
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
Christelle
purchased on 30/08/2023
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Answer from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
1
/5
★☆☆☆☆
The rosary arrived broken and I have no answer to my complaint.
Cindy A.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
Acheteur Vérifié
purchased on 23/05/2023
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Answer from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
1
/5
★☆☆☆☆
I am satisfied with my fast delivery. Thank you for the perfect products.
Yolande O.
purchased on 20/05/2023
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Answer from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
1
/5
★☆☆☆☆
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
1
/5
★☆☆☆☆
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
Mme S.
purchased on 25/03/2023
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1
/5
★☆☆☆☆
Sav non-existent disappointed I do not recommend this. Company
Christian L.
purchased on 19/03/2023
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1
/5
★☆☆☆☆
No news about my order
Mme K.
purchased on 18/03/2023
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Answer from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
1
/5
★☆☆☆☆
Abbas M.
purchased on 21/02/2023
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Answer from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
1
/5
★☆☆☆☆
Abbas M.
purchased on 21/02/2023
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Answer from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
1
/5
★☆☆☆☆
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
Anne D.
purchased on 16/02/2023
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1
/5
★☆☆☆☆
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
Maud G.
purchased on 26/01/2023
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1
/5
★☆☆☆☆
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
Acheteur Vérifié
purchased on 22/12/2022
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Answer from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
1
/5
★☆☆☆☆
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
Jerome L.
purchased on 07/11/2022
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Answer from Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
1
/5
★☆☆☆☆
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
Mika Y.
purchased on 24/11/2022
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1
/5
★☆☆☆☆
Josiane G.
purchased on 06/12/2022
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Answer from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
1
/5
★☆☆☆☆
Josiane G.
purchased on 06/12/2022
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Answer from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
1
/5
★☆☆☆☆
Fast and prompt service. I received my entire order. Very satisfied
Lise M.
purchased on 21/11/2022
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1
/5
★☆☆☆☆
I didn't get my order or refund!
Laurence W.
purchased on 05/12/2022
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Answer from Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille