/10
★★★★★
based on 7021 reviews published
★★★★★
based on 7021 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
Élodie G.
purchased on 30/10/2023
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Answer from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
1
/5
★☆☆☆☆
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
Acheteur Vérifié
purchased on 19/10/2023
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1
/5
★☆☆☆☆
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
Acheteur Vérifié
purchased on 03/10/2023
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1
/5
★☆☆☆☆
Very small medal. Very expensive for such a small thing.
Acheteur Vérifié
purchased on 25/09/2023
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Answer from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
1
/5
★☆☆☆☆
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
Sandra O.
purchased on 18/08/2023
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Answer from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
1
/5
★☆☆☆☆
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
Christelle
purchased on 30/08/2023
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Answer from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
1
/5
★☆☆☆☆
The rosary arrived broken and I have no answer to my complaint.
Cindy A.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
Acheteur Vérifié
purchased on 23/05/2023
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Answer from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
1
/5
★☆☆☆☆
I am satisfied with my fast delivery. Thank you for the perfect products.
Yolande O.
purchased on 20/05/2023
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Answer from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
1
/5
★☆☆☆☆
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
1
/5
★☆☆☆☆
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
Mme S.
purchased on 25/03/2023
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1
/5
★☆☆☆☆
Sav non-existent disappointed I do not recommend this. Company
Christian L.
purchased on 19/03/2023
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1
/5
★☆☆☆☆
No news about my order
Mme K.
purchased on 18/03/2023
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Answer from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
1
/5
★☆☆☆☆
Abbas M.
purchased on 21/02/2023
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Answer from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
1
/5
★☆☆☆☆
Abbas M.
purchased on 21/02/2023
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Answer from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
1
/5
★☆☆☆☆
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
Anne D.
purchased on 16/02/2023
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1
/5
★☆☆☆☆
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
Maud G.
purchased on 26/01/2023
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1
/5
★☆☆☆☆
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
Acheteur Vérifié
purchased on 22/12/2022
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Answer from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
1
/5
★☆☆☆☆
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
Jerome L.
purchased on 07/11/2022
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Answer from Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
1
/5
★☆☆☆☆
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
Mika Y.
purchased on 24/11/2022
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1
/5
★☆☆☆☆
Josiane G.
purchased on 06/12/2022
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Answer from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
1
/5
★☆☆☆☆
Josiane G.
purchased on 06/12/2022
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Answer from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
1
/5
★☆☆☆☆
Fast and prompt service. I received my entire order. Very satisfied
Lise M.
purchased on 21/11/2022
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1
/5
★☆☆☆☆
I didn't get my order or refund!
Laurence W.
purchased on 05/12/2022
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Answer from Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille
1
/5
★☆☆☆☆
Article received of very very mediocre quality! no follow-up to my email of contestation.
Acheteur Vérifié
purchased on 08/11/2022
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1
/5
★☆☆☆☆
HelloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
Michèle B.
purchased on 05/11/2022
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1
/5
★☆☆☆☆
I received the wrong item and I'm still waiting for my refund...
Veronique B.
purchased on 24/10/2022
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1
/5
★☆☆☆☆
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
Acheteur Vérifié
purchased on 28/10/2022
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1
/5
★☆☆☆☆
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
Acheteur Vérifié
purchased on 04/09/2022
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Answer from Palais du Rosaire
Thank you for sharing your opinion.
1
/5
★☆☆☆☆
Didn't receive my order Lost package?
Deminne L.
purchased on 05/09/2022
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Answer from Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.