/10
★★★★★
based on 7021 reviews published
★★★★★
based on 7021 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order missing from package
Hélène L.
purchased on 08/01/2024
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3
/5
★★★☆☆
This time, I was disappointed by the shipping time. I had asked for express delivery, which has a cost, and I didn't really take advantage of it.
Catherine G.
purchased on 29/12/2023
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3
/5
★★★☆☆
Change of delivery point.
Acheteur Vérifié
purchased on 28/12/2023
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2
/5
★★☆☆☆
However, the people on the phone are very friendly and do their best. I don't think I can recommend it.
Marie-paule P.
purchased on 29/11/2023
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3
/5
★★★☆☆
Bonjour je suis très déçu du chapelet car les accroches était Pas tout cerclit je la perdu 3 fois j'ai dû les reprendre un par un . Sincerely mr Carafassi.
Calogero C.
purchased on 28/11/2023
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Answer from Palais du Rosaire
Hello,I'm sorry to read your message. I see that there is still time for you to return the defective rosary. Please contact our after-sales service on 05.62.92.25.00. We will be able to refund you or offer you another rosary. We apologize for the inconvenience,
2
/5
★★☆☆☆
I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?
Laitaoui Y.
purchased on 27/11/2023
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Answer from Palais du Rosaire
Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.
3
/5
★★★☆☆
Excellent service from Le Palais du Rosaire in terms of order handling, shipping time and quality of packaging. Too bad the DPD carrier spoiled everything. I'll only recommend them if there's a possibility of delivery by another carrier. (No matter where I live, DPD has never made a single correct delivery).
Acheteur Vérifié
purchased on 23/10/2023
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Answer from Palais du Rosaire
Thank you for your positive feedback regarding Le Palais du Rosaire's service in terms of order handling, shipping time and packaging quality. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience.We are sorry to hear that you encountered problems with the DPD carrier. We understand your concerns, and will do our best to accommodate your delivery preferences in the future. We apologize for any inconvenience this may have caused.If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
2
/5
★★☆☆☆
The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed
Isabelle M.
purchased on 27/10/2023
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3
/5
★★★☆☆
Anne
purchased on 25/10/2023
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Answer from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
3
/5
★★★☆☆
Anne
purchased on 25/10/2023
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Answer from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
3
/5
★★★☆☆
I sent a message to customer service because this order has been rather neglected, usually very happy. I don't understand this order. I'm waiting for customer service to get back to me.
Acheteur Vérifié
purchased on 01/10/2023
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3
/5
★★★☆☆
Good products but delivery times never respected.order on wednesday we are monday still not received
Mag D.
purchased on 26/08/2023
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Answer from Palais du Rosaire
Thank you for sharing your opinion. However, your order was shipped in less than 24h, it seems that La Poste is responsible for this delay. We are opening an investigation.
2
/5
★★☆☆☆
The heart of my rosary is badly assembled
Acheteur Vérifié
purchased on 22/08/2023
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Answer from Palais du Rosaire
Hello Sir, I'm sorry to read that the rosary is badly made on the heart. Please contact our after-sales service at [email protected]. We will be able to change your rosary or refund your money. You have 15 days from receipt of your parcel to change your mind. We can also be reached on 0033 05 62 92 25 00.
2
/5
★★☆☆☆
Didier
purchased on 17/08/2023
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Answer from Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
2
/5
★★☆☆☆
Didier
purchased on 17/08/2023
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Answer from Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
3
/5
★★★☆☆
Catherine P.
purchased on 27/07/2023
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3
/5
★★★☆☆
Catherine P.
purchased on 27/07/2023
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3
/5
★★★☆☆
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Paul M.
purchased on 17/07/2023
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3
/5
★★★☆☆
Finishing problemI've ordered a rosary in the past, which I'm completely satisfied with and which I use every day, but the two bracelets were a bit disappointing, as the buckle used to attach the cross didn't close properly, so I lost my little cross after the second day... The bracelet is still very nice, but I'm disappointed to have lost my little cross.
Acheteur Vérifié
purchased on 18/06/2023
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Answer from Palais du Rosaire
Hello, sorry to read your message, I'm sending you the lost cross, by post today.
3
/5
★★★☆☆
Attractive price I am a very good customer and every time I order I have a broken or defective item (rosary mounted upside down). Please be more careful next time! Thank you very much!
Noe M.
purchased on 23/05/2023
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3
/5
★★★☆☆
I receive an item I hadn't chosen: it's always possible to make a mistake when ordering. After-sales service responds diligently and positively to the situation, but sends me a payment link for the exchange, with a limited validity of precisely a few hours. My personal and professional commitments don't allow me to read messages so systematically and instantaneously... Can't they send me a "payment" link that lasts a little longer? Useless complications... Sincerely . C. Pégiel
Christelle
purchased on 05/05/2023
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3
/5
★★★☆☆
A company that does its job well and when it's needed. However, I had major problems receiving my order because the delivery company DPD was totally incompetent! If I have to go through them for my next order, I will unfortunately cancel my order. That said, thanks to Palais du Rosaire for its professionalism!
Magali G.
purchased on 22/05/2023
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Answer from Palais du Rosaire
Hello, we have contacted DPD to report your dissatisfaction. They will surely contact you soon. Thank you for your positive review.
3
/5
★★★☆☆
Tamara A.
purchased on 17/05/2023
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Answer from Palais du Rosaire
Hello, please contact customer service on 05 62 92 25 00.
3
/5
★★★☆☆
Tamara A.
purchased on 17/05/2023
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Answer from Palais du Rosaire
Hello, please contact customer service on 05 62 92 25 00.
2
/5
★★☆☆☆
I ordered candles to make novenas at home and they were all pink, it's not really embarrassing but I only receive white ones with the picture of the virgin.
Lionel H.
purchased on 26/03/2023
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Answer from Palais du Rosaire
Hello, Mr. Huet, we're sorry about the color change. The supply of novena candles has been difficult in recent weeks. We have temporarily made up for this shortage with pink candles. You will receive a small gift as compensation with your next order. We apologize for any inconvenience.
3
/5
★★★☆☆
I'm totally satisfied with the product and totally disappointed with the deliveryman who was absolutely incompetent - what kind of practice is this of putting parcels in elevators!!! I refused ... he didn't want to go up! he left ... on the 2nd day he made the same demand! so I went down to collect my parcel and told him it had to be signed for! he didn't seem to have any problem with that. So to sum up, I won't be ordering from you again as long as dpd is the only option!
Acheteur Vérifié
purchased on 23/03/2023
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2
/5
★★☆☆☆
The first tenainier I pis broke in my hands, the link snapped...
Juliette H.
purchased on 21/02/2023
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2
/5
★★☆☆☆
Bonjour ,.messieurs Madame I am happy to receive my parcel on the other hand I was disappointed because an order of 248 I did not receive with the a gift of thanks .with each passage to heavy in August if I buy for 100 you moffrez a framework of the Virgin, I placed an order at your competitors store of the Christians by buying a stone lamp of Malaya island of st Michel with 79 I was too happy because I received them with with a small sympathetic gift . I placed my order on 1/02/23 and at the same time I celebrate my birthday 15/02/23 it may appeal to you anyway would be to moffrir a rosary at the price of 1euro it attracts customers Thank you dé take this into account
Vitogo G.
purchased on 18/02/2023
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Answer from Palais du Rosaire
Hello, we will remedy your dissatisfaction as soon as possible. Thank you for sharing your opinion.
3
/5
★★★☆☆
I think the rosary is probably very good, but I was unable to receive it on the date due to Dpd's faulty service. I have to pick it up several dozen kilometers away this weekend.
Pierre V.
purchased on 30/01/2023
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3
/5
★★★☆☆
Order reversal. This is the reason for the 3 stars.
Philippe L.
purchased on 20/01/2023
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