/10
★★★★★
based on 7021 reviews published
★★★★★
based on 7021 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good evening,I'm taking advantage of this inquiry to send you this second letter, the 1st having remained unanswered (?!) because one of the 3 items (Statue of the luminous Virgin Mary in resin 31cm - ref:44443) doesn't work! Of the 3 virgins ordered, one was not wrapped in plastic, it looks dirty (grey all over the white part), the interior lights don't work, they don't light up, the underside of the statue is dirty, there are only 3 small foam support pads out of the 4, the gold paint on the back is "faded", not to mention the statue's white cardboard packaging which is torn (?!).I therefore take the liberty of holding this article at your disposal for an exchange if you please. In the expectation of a reply from you, I remain at your entire disposal, thanking you in advance for your understanding.
Leroy P.
purchased on 07/12/2022
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3
/5
★★★☆☆
I received a good response to the delay in delivery of my order; a rosary was missing; a flashing Christmas bauble was not what I ordered and it doesn't work; a little disappointed but the reasonable prices and quick response make up for some of my disappointment.
Acheteur Vérifié
purchased on 01/12/2022
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2
/5
★★☆☆☆
The bracelet I sent back was indicated to me as being 19 cms and when I received it it was barely 17 cms......I hope to be reimbursed fairly quickly
Christine
purchased on 21/10/2022
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3
/5
★★★☆☆
I ordered some. Wood-colored rosaries, they arrived black. Second order, one rosary arrived damaged. That's a shame. When the site surprises because the sizes of objects should be indicated
Marie B.
purchased on 20/10/2022
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2
/5
★★☆☆☆
Necklace 45 cm instead of 50
Wendy F.
purchased on 04/10/2022
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3
/5
★★★☆☆
I'm very happy with some of my purchases. One item is missing and I still don't know if it will be available again or if I'll get my money back.
Delphine
purchased on 05/10/2022
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3
/5
★★★☆☆
Customer K.
purchased on 23/09/2022
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3
/5
★★★☆☆
Customer K.
purchased on 23/09/2022
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3
/5
★★★☆☆
A little disappointed. Plastic item and very small gold-plated medals.
Maite H.
purchased on 27/08/2022
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2
/5
★★☆☆☆
I thought the fluo saint under the globe was bigger and presented it to you as a gift, whereas I paid for it, and I had ordered 4 postcards (they were presented in pairs and I had asked for two packs).
Aymeric R.
purchased on 02/09/2022
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3
/5
★★★☆☆
Product not as shown on website. Novena candles last only 8 days (white cap) instead of 9 days (yellow cap).
Paturel C.
purchased on 02/09/2022
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Answer from Palais du Rosaire
Hello, these novena candles are from Ciergerie Lourdaise, white and yellow cap. We have forwarded your request to them.
3
/5
★★★☆☆
I'm very satisfied with the products and the speed of delivery.I'm giving this rating because what upsets me is that I received a 10% discount for my birthday on July 5th and I couldn't use it for my order.If I used it I had to give up the free delivery on orders over 49 euros. As my order was over 49 euros, I had to choose between the 2 advantages. I find these conditions unfair.
Acheteur Vérifié
purchased on 23/08/2022
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Answer from Palais du Rosaire
Hello, you should have contacted customer service by phone, email or via the chat box on the site, we would have resolved the situation. After that, if you don't reach the free delivery level of 49, it's normal that it won't be triggered automatically. Please note that for small items (jewelry, books) delivery is free from 29. Have a nice day.
3
/5
★★★☆☆
I received the parcel quickly and the gift card was a pleasure, but I was disappointed with my last order. The St Bernadette statuette arrived broken in its metal box and the medal was missing from the St Bernadette box, so I hesitate to recommend...
Acheteur Vérifié
purchased on 19/08/2022
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Answer from Palais du Rosaire
Hello, sorry to read your review. We would have preferred you to contact us by e-mail or telephone, so that we could have changed the damaged items, as specified in the note you must have received in your parcel. (But I'll call you right away to sort this out and to let you know that you're totally satisfied with your order).
3
/5
★★★☆☆
Not entirely satisfied with the packaging of my parcel and the method of transport.
Daniel H.
purchased on 05/08/2022
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2
/5
★★☆☆☆
I ordered a rosary, it broke all by itselfI sent the picture no more newsPity.
Mme C.
purchased on 05/08/2022
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3
/5
★★★☆☆
The delivery man didn't come up to my apartment. I'm handicapped.
Josette S.
purchased on 03/08/2022
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3
/5
★★★☆☆
I am still waiting for delivery since 28/6/2022.
Le S.
purchased on 15/07/2022
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3
/5
★★★☆☆
Hello. I'm not criticizing the product or the delivery, which was quite fast compared to usual. On the other hand, you offered to go and burn a candle at the grotto in Lourdes for my seriously ill wife. I didn't. I recommended Lourdes water and asked you to go for me and my son at the same time, and you were supposed to send me video proof. I have received nothing. I will continue to order water because I need it, but I must admit that I am very disappointed, at least for my wife. I was planning to come to Lourdes but her state of health does not allow it. Yours sincerely Bertrand VASSEUR.
Bertrand V.
purchased on 04/07/2022
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Answer from Palais du Rosaire
Hello, if one of the members of the Palais du Rosaire team has told you that they are going to burn a candle, they are committed to doing so on their own time. I invite you to follow us on social networks to see the videos published each day, you will surely find the video where we burn a candle at your request. However, if it can reassure you, I remember your request made by phone, and I personally burned the candle as you requested, that same evening on leaving the Palais du Rosaire. You can count on our good will and all our support in the trials you are going through. Camille
2
/5
★★☆☆☆
Broken statue received Lack of seriousness Long waiting time for reshipment
M. R.
purchased on 04/07/2022
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Answer from Palais du Rosaire
Hello, sorry to read your dissatisfaction in this review. We had however specified on the parcel that it is necessary to check the state of the statue before signing the receipt of the parcel, so that our after-sales service can be as reactive as possible. As a result, it took longer to return the statue. We apologize for this delay, which in our eyes is not a lack of professionalism, but a respect for the procedure vis-à-vis the carrier, as we explained to you by phone. We hope that the other statue sent to you meets your expectations.
3
/5
★★★☆☆
The product noted on the site was indicated available whereas it was not the case and the sending was made without informing me in a point relay with 25 kms of my place, whereas my address was noted well.Otherwise, product arrived well, of quality and sympathetic telephone reception.
Michel B.
purchased on 15/06/2022
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3
/5
★★★☆☆
I'm not entirely satisfied with my purchase; the picture looks different from the medal in real life! A little disappointed but okay
Une C.
purchased on 07/06/2022
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Answer from Palais du Rosaire
Hello, You have 15 days to return the item if it does not suit you, to exchange it or be reimbursed.
2
/5
★★☆☆☆
Disappointed by the last purchase, I'm still waiting after 1 week for confirmation of the return.
Acheteur Vérifié
purchased on 06/06/2022
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3
/5
★★★☆☆
Delivery,Too long 9 days to travel 300 km,otherwise the product corresponds to my expectations.
Acheteur Vérifié
purchased on 05/06/2022
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3
/5
★★★☆☆
Hello, I had asked for a small gift pack and ended up with a horrible blue plastic box ????Sinon the medal is pretty!
Gaetane E.
purchased on 04/06/2022
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3
/5
★★★☆☆
But the candle was not available and they replaced it with 2 others without telling me. I would have preferred to wait for the restocking. Too bad this time. Having said that, they were also very generous with two mini rosaries, but that only made us feel better about the original intention of this superb set. But I'm always delighted with my orders ??????????
Acheteur Vérifié
purchased on 14/05/2022
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2
/5
★★☆☆☆
The candles are written in Spanish, although I wanted them in French.
Ilardo
purchased on 05/05/2022
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Answer from Palais du Rosaire
Hello, sorry to read this review, you should have contacted us by email or phone, we would have changed them immediately.
2
/5
★★☆☆☆
Long processing times, free delivery ....facturée.....
Acheteur Vérifié
purchased on 02/05/2022
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Answer from Palais du Rosaire
Hello, you paid 3.98 for a Mondial Relay delivery in 5 to 6 days. If you were in a hurry, it would have made more sense to opt for delivery via DPD in 24-48 hours. As for delivery costs, delivery is free from 29 by recorded delivery and 49 by point relais, and from 59 by home delivery. I'm sorry I couldn't be more helpful.
3
/5
★★★☆☆
Delivery of my novenas arrived cardboard boxes torn, glued by mail <, the white links had torn the cardboard,,,some novenas had the top broken and the yellow cap was at the bottom of the box
Marie C.
purchased on 19/03/2022
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3
/5
★★★☆☆
Satisfied, products as expected and prompt delivery.
Acheteur Vérifié
purchased on 12/03/2022
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2
/5
★★☆☆☆
Roseline C.
purchased on 02/01/2022
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