/10
★★★★★
based on 7514 reviews published
★★★★★
based on 7514 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Hello. My parcel has been damaged, that's why 2 starsI'm sorry. Good day to you
Marcel B.
purchased on 17/05/2021
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3
/5
★★★☆☆
Long delivery time, too bad.
Eric A.
purchased on 13/05/2021
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3
/5
★★★☆☆
I have ordered several items but two of them are disappointing in terms of qualityNamely the perfumed rosaries which discolour clothes and skinAnd the necklaces with Angel because the stones are badly set and did not last the dayIt's a shame
Aman M.
purchased on 03/05/2021
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Answer from Palais du Rosaire
Hello, thank you for your order. If you have any problem with one of our items, you can send it back to us and we'll be happy to change it. Don't hesitate to contact us at 05 62 94 66 17 or by e-mail at [email protected]. See you soon. Pauline.
2
/5
★★☆☆☆
I ordered a dizenier bracelet which broke in the week I received it, I sent a message yesterday to the SAV but no return, so disappointed. But thanks to this avi, I'm hoping for a positive return.
Violaine L.
purchased on 28/04/2021
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Answer from Palais du Rosaire
Hello Violaine, we're sorry about your bracelet and will replace it for you. As for our reply, you wrote to us yesterday Tuesday April 27 at 6:13 pm. Today is April 28 and your request is being processed. Have a nice day!
2
/5
★★☆☆☆
My parcel arrived and the bottles had leaked inside and were all soaked, so I called you and you will replace the bottles for me.
Frederic G.
purchased on 05/03/2021
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3
/5
★★★☆☆
Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.
Daniel K.
purchased on 16/02/2021
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Answer from Palais du Rosaire
Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.
3
/5
★★★☆☆
I prodotti sono buoni ma la spedizione è troppo lunga
Cristiana C.
purchased on 10/02/2021
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Answer from Palais du Rosaire
Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day
3
/5
★★★☆☆
One medal arrived split in two (unstuck)
Jean-michel P.
purchased on 07/01/2021
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Answer from Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
2
/5
★★☆☆☆
I received my broken candle... Too late to give for Christmas. I do not recommend
Aurélie C.
purchased on 05/01/2021
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Answer from Palais du Rosaire
Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.
3
/5
★★★☆☆
The rosaries are smaller than my attempted ones and are already cut.
Prucia Z.
purchased on 05/01/2021
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Answer from Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
3
/5
★★★☆☆
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
Acheteur Vérifié
purchased on 24/12/2020
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Answer from Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
2
/5
★★☆☆☆
Fast delivery Good quality candle
Martine L.
purchased on 30/12/2020
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2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 28/12/2020
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Answer from Palais du Rosaire
Ciao, sul computer che traccia il tuo pacco è stato consegnato il 28 dicembre. Ci dispiace se i tempi di consegna sono stati così lunghi.
2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 28/12/2020
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Answer from Palais du Rosaire
Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.
3
/5
★★★☆☆
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
Aurelie
purchased on 21/12/2020
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Answer from Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
3
/5
★★★☆☆
Crèche un peu desevente
Bruno B.
purchased on 08/12/2020
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Answer from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
3
/5
★★★☆☆
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
Chantal
purchased on 11/11/2020
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3
/5
★★★☆☆
You did a lovely job in sending me the Calendars for 2021 from Suzanne Hughes
Suzanne
purchased on 31/10/2020
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3
/5
★★★☆☆
Delivery too long, letter carrier couldn't find the address, otherwise good product.
Acheteur Vérifié
purchased on 29/10/2020
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3
/5
★★★☆☆
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
Acheteur Vérifié
purchased on 20/09/2020
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Answer from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
2
/5
★★☆☆☆
No I am not at all satisfied I had asked for pouches or gift wrap when ordering I received nothing I made the remark by email not even an answer the complete contempt I am sincere very disappointed and bitter I will no longer go through them ..... they have just answered me no paper or free pouches but in the packages there are free gifts sorry not in mine I paid all my items please ...
Gilles C.
purchased on 11/09/2020
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Answer from Palais du Rosaire
Hello Mr Carli, gift wrapping is not included in the preparation services. I'm sorry our service didn't get back to you. But it's not possible to get gift wrap for free. We include gifts in each parcel to thank you for your order. Have a nice day!
3
/5
★★★☆☆
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
Nathalie V.
purchased on 06/09/2020
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Answer from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
2
/5
★★☆☆☆
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
Acheteur Vérifié
purchased on 06/09/2020
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3
/5
★★★☆☆
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
Olivia W.
purchased on 13/07/2020
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Answer from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
2
/5
★★☆☆☆
Much too expensive you take advantage of this plague to swindle the poor believers. the government had fixed the price from 1 to 3 uros.one day soon you will have to return accounts.Merci
Jean-marie K.
purchased on 27/06/2020
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Answer from Palais du Rosaire
Hello, I think you're talking about our cloth masks. The price set by the state from 1 to 3 is only applicable to disposable surgical masks. The mask we sell is made of fabric. What's more, it has an antibacterial treatment, which explains its price of 15. What's more, our mask is guaranteed for 50 uses, i.e. 15/50 = 0.30 per use, making it less expensive than a disposable mask. Finally, we donate 1 for every mask sold to the Sanctuaries of Lourdes to support their work. We pay close attention to French legislation. Our aim is not to rip off believers, but simply to offer people who are already believers the opportunity to buy symbols of their faith.
2
/5
★★☆☆☆
My parcel was wrapped in thousands of plastic petals...shocking and sad...Unfortunately, we have learned nothing from our mistakes...a real shame...especially for our planet...
Sophie
purchased on 21/06/2020
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Answer from Palais du Rosaire
Hello Mrs Fauquier, the petals you received in your parcel are made of corn starch and are recyclable. To ensure that you receive your items in good condition, we have no choice but to fill our parcels with petals or air cushions. We are attentive to respect for the environment and we regularly study new packaging solutions that are more ecological and economical. Have a nice day!
3
/5
★★★☆☆
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
Anais
purchased on 16/06/2020
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Answer from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
3
/5
★★★☆☆
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
Patrick C.
purchased on 07/06/2020
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2
/5
★★☆☆☆
Hello, my rosary is very beautiful but much too fragile I find for the price paid.it has already broken twice the same day and over several days. My husband managed to repair it,
Marie R.
purchased on 27/05/2020
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2
/5
★★☆☆☆
Parcel still not receivedSent since April 26
Catherine J.
purchased on 09/05/2020
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