English
★★★★★
based on 236 reviews published
Latest customer reviews
Everything went well.
I received my order with a large part broken and I did not receive a replacement for this merchandise despite sending photos as requested by Pebbly
I already have a 7L Pebbly compost bucket that I am very satisfied with, despite a fairly high price. At the beginning of May, I ordered two new buckets: one 7L for my workplace (the main reason for my purchase) and one 3.5L for personal use, in order to optimize shipping costs (€10 for Belgium). A few days later, I receive my order... but only the small bucket is delivered. No explanation, no message. On the site, the status is simply "Delivered". I immediately contact customer service, with no response. A few days later, I follow up, still nothing. It is only after having on "Société des Avis Garantis" that I had not received the package that I finally get a response: the large bucket was out of stock, so they unilaterally decided to only send the small one. I am told a refund will be issued, without any further communication. If I had been informed at the time of the stock shortage, I could have chosen to cancel the order, wait for restocking, or only order the small bucket. Here, I was imposed a solution that does not suit me. Result: I end up with a small bucket (not a priority in my purchase) that costs me €47 (€37 + €10 shipping), which is completely disproportionate. And if I want to buy the 7L bucket again, I have to pay the €10 shipping again. This total lack of communication and consideration for the customer is very disappointing for a brand I appreciated until now.
Two identical orders placed and two different lots arrived. No problem until I discover that not only unreachable by phone, customer service does not answer questions about returns, then impossibility to send them an email. All this has lasted for 1 month. Last order
Can you give me the last name of the person who placed the first order? Because I cannot identify the box of your first purchase without that in order to compare it to the one you received in your last order.
Otherwise, if you want a refund, you can return the ordered items in their packaging. We will proceed with the refund once the good receipt of your package is made.
Sorry for the delay in our response, we were closed for the Ascension bridge. Thank you for your understanding on this matter. Finally, customer service is currently only done by email, I am sorry.
Wishing you a good day,
Pauline – The Pebbly team"
Very good
Very good
Confirms my expectation
Product compliant with my expectations
I received my item completely broken, I sent an email, no news to this day a shame!!!
Nice products and compliant with my order
Order processed in a very short time.
Very good
Good quality product
Good quality items. Fast careful shipping.
I am satisfied with my purchase, not with the delivery which was supposed to take place in a locker and which ultimately took place at the post office (constraint regarding hours)
5 because, what more could you ask for?
Very satisfied Perfect packaging items arrived unbroken
Very nice and sturdy bags
Good quality product, compliant with the description, easy to assemble and delivered very quickly. Perfect
Perfect items and services
Magnificent purchase! And moreover a French product! Exactly what I needed, ideal for cutting meat, vegetables, etc. Easy to move for washing.
Perfect! Compliant with the description!
Bamboo tongs that meet my expectations and that I received very quickly.
Excellent quality.
Very good glass storage boxes with valve and a magnificent 4-in-1 bread box!
Conforming items, fast delivery, perfect!
I do not regret my purchase at all, the compost bucket is very practical, the charcoal refills for the bucket lid to retain odors work very well. The shopping bag is of very good quality
Perfect... every order is perfect and super site Made in France
Very satisfied
Great quality, good value, fast delivery! Wonderful!
Item conforms. I recommend.
In the expectation that I planned Good product and very well sent I will return to the site with pleasure
Perfect
Fast delivery. Sturdy and protective packaging. I really like these glass boxes with the bamboo lid.
Order delivered quickly, great products. Thank you.
Product arrived chipped. Photo sent to customer service = no response = not satisfied!
Order received quickly. Quality product that meets my expectations.
We love the design but we tried to re-screw the screws holding the handles without success... not sure how long this product will last
Superb, just what I needed 🙂
I am very satisfied with Pebbly, the items are of good quality and the shipping was fast and careful