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V
Rating: 5 out of 5
This is the second time I've ordered and I'm always so satisfied!
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 933 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
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A
Rating: 5 out of 5
I really liked the product and it was very quick!
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C
Rating: 5 out of 5
Super I am delighted
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C
Rating: 5 out of 5
Fast delivery
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V
Rating: 5 out of 5
Great products, fast delivery
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L
Rating: 5 out of 5
Fast delivery. Top personalized labels that fit perfectly. I'm very satisfied, I recommend +++.
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C
Rating: 5 out of 5
The labels are very pretty and the delivery was very quick.
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S
Rating: 5 out of 5
fast and accurate delivery, magnificent
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C
Rating: 5 out of 5
Impeccable and great design
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K
Rating: 5 out of 5
Excellent product, and when my order didn't arrive, the customer service was excellent in ensuring there was a replacement!
R
Rating: 4 out of 5
Good labels, do not come off the clothes when washed, and if you want to take them off they do not leave residue on the clothes. Good price, and very fast delivery. I have already placed 4 orders with them, I recommend it.Stickers for objects are also well
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A
Rating: 2 out of 5
I received labels from another customer. Customer service is returning the order. My son is going to camp, so I probably won't have time to use the labels.
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Response from Petit-Fernand
We are sorry for this anomaly. Since it is our mistake, we have done our best to find a solution. We hope you will receive your order as soon as possible. Thank you for your understanding.
R
Rating: 1 out of 5
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
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Response from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
I
Rating: 5 out of 5
My order did not arrive. So I contacted customer service. They helped me immediately in a friendly and accommodating manner. I will certainly be ordering here more often and can only recommend it to everyone.
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Response from Petit-Fernand
Thank you very much for your feedback, Ines!
A
Rating: 5 out of 5
Super fast purchase and reliable shipping!
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C
Rating: 5 out of 5
Very fast order order I recommend to all
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P
Rating: 5 out of 5
Beautiful, quality for the price.
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M
Rating: 5 out of 5
Great order
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I
Rating: 5 out of 5
Beautiful labels in a notebook. They stick well with iron. Will see over time if it holds. I am satisfied with this purchase.
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M
Rating: 3 out of 5
I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!
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Response from Petit-Fernand
Hello Marine, We're sorry to hear that your experience didn't live up to your expectations. We are an e-commerce company, selling our products all over Europe, so we need a multilingual team able to respond to the various requests of our customers. We thank you for your understanding and wish you a pleasant day... .
N
Rating: 5 out of 5
Super great stickers for all kinds of objects and things. Totally cute. When I've used them all up, I'll definitely be buying more
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A
Rating: 5 out of 5
As always, excellent quality, service and speed
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T
Rating: 5 out of 5
Great stickers, will definitely be ordering a few more. Fast processing and delivery, great designs, simply super
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I
Rating: 1 out of 5
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
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Response from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
S
Rating: 5 out of 5
Top-notch customer service
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S
Rating: 5 out of 5
Numerous choices and formats, customization is a plus Fast service and shipping
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Response from Petit-Fernand
Thank you for your opinion. Have a nice day and see you soon! ?
S
Rating: 5 out of 5
Lovely labels attached in a notebook so they don't get lost. Order shipped quickly. Highly recommend
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M
Rating: 1 out of 5
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
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Response from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
C
Rating: 4 out of 5
Arrived on time, practical and colorful labels. Only flaw, the number -which I had to add at the request of summer camp- is written small.
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M
Rating: 5 out of 5
Fast shipping and labels that meet my expectations
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S
Rating: 5 out of 5
Very good, I recommend labels well made fast delivery and reasonable price
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L
Rating: 5 out of 5
Satisfied with my purchase, the labels are beautiful and the right size.
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Response from Petit-Fernand
We're delighted to hear that you're satisfied with our products. Have a nice day?
S
Rating: 5 out of 5
Exactly what I asked for, easy-to-use glue.
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D
Rating: 5 out of 5
Fast service
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M
Rating: 5 out of 5
Fast and reliable service, to be recommended!
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F
Rating: 2 out of 5
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
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Response from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
F
Rating: 2 out of 5
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
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Response from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
M
Rating: 5 out of 5
Fast and quality. I am delighted
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E
Rating: 5 out of 5
They are perfect!
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E
Rating: 5 out of 5
Great . Small notebook with my labels . Small stickers at the end my daughter was delighted. Fast shipping. Nothing to say perfect . I order on another site but I will order from you from now on. Thank you for your service.
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