/10
★★★★★
based on 126820 reviews published
★★★★★
based on 126820 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After washing, the labels are gone
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I am very sorry to hear that you are experiencing difficulties with your labels. I have just contacted you by e-mail to solve the problem. If you can't find an e-mail, please check your spam folder. Best regards, Caterina
1
/5
★☆☆☆☆
As soon as they were put in the washing machine they all came off.
Invité
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your comment. We are sorry to hear that you had problems with your labels, it is not normal for the labels to come off; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . Thank you very much Caterina
1
/5
★☆☆☆☆
Fatal of course I will never buy again, it seemed reliable and had good reviews, but of course I have come and the first wash removes the stickers and become shattered really do not buy it again, tremendous bunch of scammers.
Invité
Translated review
Answer from Petit-Fernand
Dear customer Thank you for your message. I am sorry to hear about your labels peeling off. It is not normal. I invite you to contact us at [email protected] to provide you with a solution. Good afternoon, Caterina.
1
/5
★☆☆☆☆
Labels do not stay on after washing
Molinero Stephanie
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with your labels. This is not normal and we invite you to contact our customer service to help you by email at [email protected] Have a nice day! Yours, Marylin
1
/5
★☆☆☆☆
Since November 18, the date of my order, I have not received my package, no news, and I no longer have access to my account!!!! An order of over 100 euros!
Joëlle Debontridder
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Answer from Petit-Fernand
Hello Joëlle, We are very sorry that you have not yet received your order and we invite you to contact our customer service by e-mail at: [email protected], so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Very disappointing, it comes off in the washing machine, you can find it all over the drum, and I even damaged one of my son's jackets because two of them were stuck to the imitation and so it tore, frankly I don't recommend it.
Pre Amelie
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Answer from Petit-Fernand
Hello , Thank you very much for your message. I am very sorry to hear that you are experiencing difficulties with your labels. So that I can help you, please contact our customer service department by e-mail at: [email protected] Sincerely, Marylin
1
/5
★☆☆☆☆
Very pretty but doesn't hold after 1st wash, peels off. Can't be used despite 2nd ironing.
Invité
Translated review
Answer from Petit-Fernand
Hello Sofia, Thank you for your order. We are sorry that you have a problem with your labels. It is not normal for them to come off. The quality of our products is very important to us, as is our customer service, so please send us photos of the labels coming off or, failing that, photos of where the labels were applied to the address: [email protected] , we'll find a solution. Thank you very much! Best regards Caterina
1
/5
★☆☆☆☆
I never received my order.
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were delivery problems with your order. We use the "priority service" postal service and unfortunately it sometimes happens that something gets lost. We regret the incident, but unfortunately we have no influence on it. We have refunded you the amount. Mfg, Marylin
1
/5
★☆☆☆☆
I'm sorry, I'm going to reply that I'm dissatisfied because I haven't yet received the labels I ordered. Can you tell me what stage they're at? Thank you very much. Mrs PETRE
Invité
Translated review
Answer from Petit-Fernand
Hello Mrs PETRE Thank you for ordering from C-MonEtiquette! We're sorry you still haven't received it, I've replied to you by e-mail to find out what's happened. I look forward to hearing from you so that I can offer you a solution 🙂 Caterina
1
/5
★☆☆☆☆
I placed two orders, one on Nov. 17, the other on Nov. 20--to date, Dec. 3, I still haven't received anything.
Invité
Translated review
Answer from Petit-Fernand
Good evening Luana, Thank you for your comment. I am sorry that you do not have your orders yet. I just checked with the tracking codes and your orders are available at the post office. I just sent you an email with all the details, if you do not receive it I ask you to check in spam. Sincerely Caterina
1
/5
★☆☆☆☆
Goods have not arrived
Kunde
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not received your goods. We send out after 48 hours and then you have to allow 2 - 6 working days. Unfortunately, it sometimes happens that the post office loses something. In your case, this was the case because the post office sent the goods to Belgium. We are sorry about this, but unfortunately we have no influence on this. We have refunded you the amount and hope that you will try again with us in the future, as it was not our fault, and wish you a happy Advent season! Mfg, Marylin
1
/5
★☆☆☆☆
Order placed over 2 weeks ago and never received
Gaia
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Answer from Petit-Fernand
Dear Gaia, Thank you for your comment. I am sorry that you have not yet received your order, indeed we have noticed that at this time the postal times are a bit longer than usual. As I told you by email we are still within the delivery time indicated on the website, but please do not hesitate to contact me if you do not receive your order after the date I indicated. Cordially Caterina
1
/5
★☆☆☆☆
Regrettable delivery time and management by customer service. I will not buy again. You can disregard my opinion as you have done to me throughout the order. I expect nothing from you. When I posted this review, on December 3rd they said they would send me the labels again. Today, on the 20th, I still have not received them.
Javier
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Answer from Petit-Fernand
Good afternoon Javier, Thank you for your comments. I am sorry that you have not received your order yet. I have just sent you an email so that we can solve this problem as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
The labels are very nice and in fact this is the second time I have ordered them. Too bad it's been 15 days and the labels not even a shadow....
Roberta
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Answer from Petit-Fernand
Dear Roberta Thank you for your message. I am sorry that you have not received your order yet, there must have been a problem with the postal service. I have reshipped your order to the new address, I hope you will receive it soon. If not, please feel free to contact me again. Regards Caterina
1
/5
★☆☆☆☆
This time unfortunately I have to give negative feedback, I ordered labels for me to put on my work uniform but it is already the third time I have to reattach them.With my son's it did not happen, in fact on the kindergarten pinafores they have been there for two years! I don't know how this happens. I follow all the instructions.
Lorena
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Answer from Petit-Fernand
Dear Lorena Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
1
/5
★☆☆☆☆
I never got the labels! I placed an order 2 months ago that I am still waiting for and there is no sign of them.
Francesca D.
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Answer from Petit-Fernand
Good morning Francesca, Thank you for your message. I am sorry that I have not received your order yet. I have emailed you to confirm the address, I await your reply. Sincerely Caterina
1
/5
★☆☆☆☆
The bottle I bought has a stopper that doesn't close anymore after barely a month. I understand better that colored stoppers are sold in addition...so that if the initial one malfunctions...you think you have a solution but frankly after a month of use it's a bit tight.
Flo
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with the cap of the gourd. This is not normal. Quality is very important to us and this should not happen regardless of the color. We invite you to contact our customer service, in order to find a solution for you: [email protected] Thank you very much! Sincerely, Marylin
1
/5
★☆☆☆☆
I haven't received anything yet and time has passed do I want my money back ??
Maria Z.
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Answer from Petit-Fernand
Good morning Maria, Thank you for your message. I am sorry that you have not received your order yet. Please contact me by email at [email protected] , via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Cordially Caterina
1
/5
★☆☆☆☆
Still haven't received my order after 1 month
Marion K.
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry that you still haven't received it, this is not normal and we invite you to contact our customer service, so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I have not received the order placed, please send it to me or give me my money back. Thank you
Tiziana M.
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet. Please contact me by email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Looking forward to your contact Regards Caterina
1
/5
★☆☆☆☆
My order hasn't arrived yet! It's been more than three weeks. Order no. 5000789078 Order date 6.11.2020 Lg, Anna
Anna
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Answer from Petit-Fernand
Hello, thank you for your order, but we regret that you have not yet received it. We invite you to contact our customer service so that we can check: [email protected] Mfg, Marylin
1
/5
★☆☆☆☆
As of today I have not received it yet.
Natividad
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Answer from Petit-Fernand
Good afternoon, I am sorry to hear that you have been waiting for your order. Our orders are manufactured within 48 hours and shipping can take 2-10 business days. If you have already passed this deadline, I invite you to contact us at [email protected] to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
My shipment is still not there
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order, but we regret that you have not yet received it. We invite you to contact our customer service so that we can check: [email protected] Mfg, Marylin
1
/5
★☆☆☆☆
I've tried contacting customer service about the fact the labels have come off after one wear on one garment and one wash on two garments. Could someone come back to me please? Many thanks Amy
Amy
Answer from Petit-Fernand
Dear Amy, thank you for your order. We are sorry about this; it's not normal. We answered you by e-mail . Kindly, Marylin
1
/5
★☆☆☆☆
We bought the stick on labels. We left for longer than a week before we washed the items after applying. They has all started to peel after 1 wash. Really disappointed!
Invité
Answer from Petit-Fernand
Hello, Thank you very much for your e-mail. We are very sorry to hear that you had a problem with your stickers. This is not supposed to happen and not normal at all. We invite you to contact our customer service for help by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
The order never arrived
Cristian
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Answer from Petit-Fernand
Dear Cristian, I am sorry to learn that your order did not arrive, I have just made the refund. Best regards Caterina
1
/5
★☆☆☆☆
I placed my order on September 17, today on November 26 I still have not received it. I have called several times (I get the answering machine with customer service hours from 09:30 to 18:00hrs), of all the times I have called I have managed to get one and the explanation is as follows. That my order has been manufactured twice and delivered twice, where? to whom? they do not know they do not have that information, but my child is still waiting for her birthday present after two months.
Judith Serrano
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Answer from Petit-Fernand
Hello Judith, I am sorry you have been waiting for your order. If you still haven't received it, I invite you to contact us at [email protected] or call me back (we are open until 17.30) to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
They did not answer the phone or email in time to resolve an issue with the management.
Invité
Translated review
Answer from Petit-Fernand
Dear Ester, Thank you for your comment. We have changed the address, if you had problems with the delivery please contact us again and we will find a solution. Best regards Caterina
1
/5
★☆☆☆☆
The Christmas window pictures are unfortunately tiny! I had really hoped for more for the money. Price-performance ratio is not fair. I am very disappointed.
Carolin
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Answer from Petit-Fernand
Hello, Thank you for your order at Esistmeins.de! We are sorry that you are not satisfied with the Christmas window pictures. Our team is doing its best to produce creative items and we will pass on your comment. Please do not hesitate to contact our customer service next time so that we can help and advise you by mail or phone. Mfg, Marylin
1
/5
★☆☆☆☆
My order has disappeared, they send me a first email to tell me to resend an email if still nothing, then after 3 emails they check my address .... 20 days (for the moment) of waiting for an order placed in a neighboring city, an order in China would have already arrived! I had already ordered without any problem and well this will be the last ... When there's a problem, customer service isn't very responsive.
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We've just checked and your order was sent back on 27/11. You should receive it every day now. We're sorry, but sometimes the post office can lose a shipment. We have no influence over this, but our customer service will be happy to resend your order after checking your address. We wish you a very nice day! Sincerely, Marylin