9.1/10
★★★★★
based on 137591 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I have not received my order

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Almudena Asenjo Garrido
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Answer from Petit-Fernand
Dear Almudena, Thank you for your message. I will contact you right away by email to see what happened with your order. Good day, Maria.
1 /5
★☆☆☆☆

The image shows a lot of different sizes and shapes and in the end only one came?

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Marta B.
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Answer from Petit-Fernand
Dear Marta, thank you for your message. We are sorry you were unhappy with your selection. For help with your next order, do not hesitate to contact our customer service. Kindly, Marylin
1 /5
★☆☆☆☆

Never mind. We purchased tags for things to take to the hospital for the birth of our son. Baby arrived nametags still no word, despite a reminder....

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Fabio M.
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Answer from Petit-Fernand
Dear Fabio, We thank you for your message. We are always waiting for your response to our last email. We are sorry that you did not receive the labels in time for the birth. Congratulations to the family 🙂 Kind regards, Sophie
1 /5
★☆☆☆☆

I ordered the labels for my son's summer camp, but I never received them! And the only thing I get from customer service is that it's all down to postal delivery times.... No commercial spirit. A real disappointment

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1000697476
Translated review
Answer from Petit-Fernand
Hello Sandrine, Thank you for choosing C-MonEtiquette! I'm sorry you haven't received anything yet, I'll contact you right away by email.
1 /5
★☆☆☆☆

After 14 days after ordering, nothing has arrived yet 🙁

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Rita D.
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Answer from Petit-Fernand
Dear Rita, in fact as of today you should have already received your package. Please contact us at customer service to solve the problem. Kind regards, Sophie
1 /5
★☆☆☆☆

Order never received. Orders are sent without any follow-up...

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1000702267
Translated review
Answer from Petit-Fernand
Hello Donia, thank you for ordering from C-MonEtiquette! I'm sorry you didn't receive anything, I'll contact you right away by email. See you soon, Melina
1 /5
★☆☆☆☆

Ordered over a month ago, never arrived. Very bad

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Mirko B.
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Answer from Petit-Fernand
Dear Mirko, please contact us at [email protected] to resolve this dispute, which is surely due to a misunderstanding of the postal service. Kind regards, Elena
1 /5
★☆☆☆☆

Labels have not yet arrived

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Clorinda
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Answer from Petit-Fernand
Dear Clorinda, Thank you for your message. We are sorry that you did not receive your order. Please contact us by email at [email protected] to have the lost products shipped back to you at our expense. Kind regards, Sophie
1 /5
★☆☆☆☆

Enormous delivery time Longer than announced Disappointed even if the quality is there... I was not delivered in time for the sea class...

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Celine C.
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Answer from Petit-Fernand
Hello Céline, I'm sorry you received your labels late, we do everything we can to reduce our delivery times!
1 /5
★☆☆☆☆

Very bad service, bad attention and not to mention that you do not respect the delivery times. Disappointed with the labels, I expected them to be bigger. I will never buy or recommend you again.

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Beatriz Girona Altet
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Answer from Petit-Fernand
Dear Beatriz, I am sorry you had a bad experience with our products. Indeed, we have several sizes of labels, to choose according to the desired use. Regarding the delay, we are working to improve our shipping times. Good afternoon, Maria.
1 /5
★☆☆☆☆

2 weeks have passed and I still have not received my order.

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Mónica Calavia
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Answer from Petit-Fernand
Dear Monica, Thank you for your message. I am sorry that you did not receive your order, I contacted you by email with the status of your order. See you soon, Maria.
1 /5
★☆☆☆☆

I am still waiting for the labels ordered on June 30 to arrive..... I needed them for my daughter's summer camp but she has already left.... Lousy service.... Not even a delay notice email or anything else.

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Antonio G.
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Answer from Petit-Fernand
Dear Antonio, Thank you for your trust in us. We are sorry that you have not yet received your order. The postal services must have lost it and we were not aware of it. Please contact us by email at [email protected] to have the lost products shipped back to you at our expense. Sincerely yours, Sophie
1 /5
★☆☆☆☆

Still nothing received

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1000703947
Translated review
Answer from Petit-Fernand
Hello Bérengère, I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1 /5
★☆☆☆☆

I never received my order?

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1000691820 Diombera
Translated review
Answer from Petit-Fernand
Hello Fatou, I'm sorry you didn't receive your order, I'll contact you right away by email. We apologize for the inconvenience.
1 /5
★☆☆☆☆

I haven't received my parcel yet

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Mme Sadier
Translated review
Answer from Petit-Fernand
Hello Madam, it is not normal that you have not received the order, I will contact you immediately by email.
1 /5
★☆☆☆☆

After 25 days after ordering, nothing has arrived yet!

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Simone Z.
Translated review
Answer from Petit-Fernand
Dear Simone, Thank you for your message. We are truly sorry that the mail lost your envelope. As seen by email, we have put your order back into manufacture and it will be shipped back to you at our expense tomorrow. You should receive it soon. Sincerely yours, Sophie
1 /5
★☆☆☆☆

Order shipped on June 17, and still not received on July 8... I'm really disappointed with the service, especially as previous orders arrived without a hitch.

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Camille Ducoux
Translated review
Answer from Petit-Fernand
Hello Camille, Thank you for your message. I'm sorry you didn't receive your order, we are in contact with you by email regarding this request. Good day, Melina
1 /5
★☆☆☆☆

I placed an order more than a month ago and I still have not received it nor have I received any explanations. Regrettable service

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Carolina
Translated review
Answer from Petit-Fernand
Dear Carolina, Thank you for your message. I am sorry that you did not receive your order, I will contact you right away by email. See you soon, Maria.
1 /5
★☆☆☆☆

I have no idea what happened to my order, obviously already paid for. The only communications I have received are requests for reviews....

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Emma D.
Translated review
Answer from Petit-Fernand
Dear Emma, We thank you for your confidence in us. As promised, your labels are being manufactured and will be sent back to you tomorrow. Kind regards, Sophie
1 /5
★☆☆☆☆

Still no news of my 2 orders and from the site for anything If it is not me who sends emails to know what I receive nothing

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Audrey
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Answer from Petit-Fernand
Hello Audrey Thank you for ordering from C-MonEtiquette I have just checked your order and indeed your address was wrong, I will contact you right away by email. See you soon, Melina
1 /5
★☆☆☆☆

I have not received the requested product! And I can't get any answers

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Emilia
Translated review
Answer from Petit-Fernand
Dear Emilia, Thank you for your trust. We are glad that you finally received your order 😉 Kind regards. Sophie
1 /5
★☆☆☆☆

Iron-on garment labels that serve no purpose...money down the drain!!!! This is because iron-on labels for garments have to be stuck onto the brand labels or washing instructions, not directly onto the textile itself. But iron-on labels are much larger than brand labels or washing instructions !!!!! What's more, the first time I washed them in the washing machine, the labels came off! So I had to write my children's names directly by hand with a pen, just like in the good old days! I'm very disappointed with my purchase...skip it!

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J M
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Answer from Petit-Fernand
Hi Juliette, Thank you for choosing C-MonEtiquette! I'm sorry you're not satisfied with our products, but there seems to have been a misunderstanding about the labels. Iron-on labels are applied directly to the fabric with an iron, whereas self-adhesive clothing labels are applied to care or brand labels. Don't hesitate to contact us again at [email protected] if you need any further assistance. Good day, Melina
1 /5
★☆☆☆☆

I didn't even receive my order!

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Lisa
Translated review
Answer from Petit-Fernand
Hello Lisa, Thank you for your review. I'm sorry you didn't receive this order, it's not normal and we have refunded you, at your request. Good day, Melina
1 /5
★☆☆☆☆

I have not received my order yet

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Vanesa Suarez Suarez
Translated review
Answer from Petit-Fernand
Dear Vanessa, Thank you for your message. I am sorry that you did not receive your order, I will contact you right away by email. See you soon, Melina
1 /5
★☆☆☆☆

Order placed on June 5th, debited from my account on the 10th and franked on June 24th, so here I am, very disappointed and angry because my son left without a label as they were delivered after his departure... I asked for a refund for non-compliance with the terms of sale, but all I got was a poor message: Hello Madam, Thank you for your message. I'm sorry you haven't yet received this order and I can confirm that it was reshipped on 21/06. We apologize for the inconvenience. Melina Chargée de Clientèle C-MonEtiquette Tel: 09 72 50 95 31 I don't recommend C-monetiquette unless you order 1 month in advance or have money and time to spare...

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Sandrine Venard
Translated review
Answer from Petit-Fernand
Hello Sandrine, We're sorry you've had a delay in receiving your labels. I'll get back to you right away by email.
1 /5
★☆☆☆☆

Unfortunately, I never received the package...

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Mariana N.
Translated review
Answer from Petit-Fernand
Hello Ms. Galben, this is not normal. We invite you to contact our customer service so that we can see what has happened: [email protected] Mfg, Marylin
1 /5
★☆☆☆☆

Package not received the first time. Had to wait more than 2 weeks for a solution. No commercial gesture offered even though I waited more than 3 weeks for my order.

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Marie Moutier
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Answer from Petit-Fernand
Hello Marie, First of all, thank you for ordering from C-MonEtiquette! I'm sorry you received your order late, I'll contact you right away by email. See you soon, Melina
1 /5
★☆☆☆☆

It can happen that one order does not arrive BUT two? Moreover by always just pointing out: THAT MY ORDER IS ONLY FROM EARLY JUNE WE ARE IN JULY SEE A FEW YOU

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Francesco R.
Translated review
Answer from Petit-Fernand
Dear customer, we thank you for your message. We have resubmitted your order and are still on schedule to deliver the new shipment. We are sincerely sorry about the situation, which is very rare fortunately. Sophie
1 /5
★☆☆☆☆

I have not received a delivery to date. My order was placed 4 weeks ago. For a company that advertises 48-hour delivery, that's just bad! You are only ever put off by e-mail, it is put off to the post office and you don't get your money back. I will never order from them again and advise everyone not to buy from them!

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Jacobi
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Answer from Petit-Fernand
Hello Ms. Jacobi, this is indeed not normal. Unfortunately, it sometimes happens that the post office loses something. I replied to you by e-mail this morning. We regret the incident and apologize. Yours sincerely, Marylin
1 /5
★☆☆☆☆

I placed an order a month ago and it has not arrived and I have not been refunded. I have written several times and they have not given me a solution, arguing that the shipment has been made. They have not even given me the tracking number of the shipment after having ordered it 4 times. Fatal. I will not buy here again.

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Esc
Translated review
Answer from Petit-Fernand
Dear Ester, Thank you for your message. In fact, we have shipped your order again and it left the office on 06/27. Have you still not received it?
1 /5
★☆☆☆☆

Order not received. I had to re-send it several times.

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Constance
Translated review
Answer from Petit-Fernand
Hello Constance, Thank you for choosing C-MonEtiquette! I'll contact you right away by email to find out what happened, as we sent your order a second time. Have a nice day, Melina
1 /5
★☆☆☆☆

All correct. Delivery on time and I live in the Canary Islands

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Laura Suárez Rodríguez
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Answer from Petit-Fernand
Dear Laura, Thank you for ordering with Petit-Fernand and for your positive comment, but I think you made a mistake in the grade since 1/5 means that you had a bad experience with our services. See you later, Melina
1 /5
★☆☆☆☆

At the moment, what I ordered has still not arrived. And you can't even track the shipment

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Brain G.
Translated review
Answer from Petit-Fernand
Dear customer, thank you for your message. I invite you to contact us by email at [email protected] for information. See you soon! Sophie
1 /5
★☆☆☆☆

I still haven't received my labels

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Gwendoline Sanchis
Translated review
Answer from Petit-Fernand
Hello Gwendoline, Thank you for choosing C-MonEtiquette. It is not normal that you have not received your order, I will contact you immediately by email. See you soon, Melina
1 /5
★☆☆☆☆

I received labels that were not pre-cut, so I had to cut them with scissors.

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Laetitia Huguet
Translated review
Answer from Petit-Fernand
Hello Laetitia, thank you for choosing C-MonEtiquette! We apologize for the cutting error, and as we indicated in reply to your email, we have put your labels back into production for resending. Have a nice day, Melina
1 /5
★☆☆☆☆

I have not received my order!!!!

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Ana
Translated review
Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit-Fernand! As we said on the phone and by email, we have forwarded your order to manufacturing and it left the office again on 02/07 so you should receive it in your mailbox soon! See you soon, Melina
1 /5
★☆☆☆☆

Bad experience, labels not received but paid for.

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Carine Visca
Translated review
Answer from Petit-Fernand
Hello Carine, Thank you for choosing C-MonEtiquette. I'm sorry you didn't receive your labels, we sent them back to you on 26/06, I'll contact you right away to see if you received them. See you soon, Melina
1 /5
★☆☆☆☆

From 12/06/19, order date, to date I still do not receive the goods....voto (0)

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Jonatha C.
Translated review
Answer from Petit-Fernand
Dear Jonatha, Thank you for your message. I invite you to contact us by email at [email protected] for information. See you soon! Sophie
1 /5
★☆☆☆☆

I placed an order for two personalized bottles because my kids had an excursion, I did it 20 days before the date and they did not arrive on time! I claimed my order and they tell me that it has not arrived because the address is wrong, which is not true because I checked the data and because it is not the first order I make with them. They told me they would send it to me again and I'm still waiting, I HAVE NOT RECEIVED!!!! IT IS UNACCEPTABLE AND A FULL-FLEDGED SCAM!!!!

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Cristina Corrales De La Fuente
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Answer from Petit-Fernand
Dear Cristina, Thank you for choosing Petit-Fernand. I am sorry for the situation but your order was sent a second time, it is in the shipping process and you should receive it this week, because it has already arrived in Spain on 03/07. Have a nice day, Melina
1 /5
★☆☆☆☆

The stuff has yet to come to me

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Patrizia B.
Translated review
Answer from Petit-Fernand
Dear customer, thank you for your message. I invite you to contact us by email at [email protected] for information. See you soon! Sophie