/10
★★★★★
based on 125962 reviews published
★★★★★
based on 125962 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello, the labels are a bit large for pencils and small materials.
Marie-france
Translated review
Answer from Petit-Fernand
Hello and thank you for your feedback. One-line labels are not made to be put on pencils! The "mini" size labels are what you need for pens. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Original gift but poor presentation
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your comment. We've forwarded it to the development department! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I've been ordering your labels for years, but lately I've noticed that the quality isn't as good. They come off the markers. Which is a shame, because that's the main use I have for them. I have to add sticky paper around the labels to hold them in place...
Jennifer Simon
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Answer from Petit-Fernand
Hello, thank you for your feedback. It's true that the labels you ordered are not suitable for pens and pencils. The "mini" size labels are the most suitable! We can be reached at [email protected] for more information about our products. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I have not yet received my order
Audrey
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Answer from Petit-Fernand
Hello, we are sorry that the postal services have not yet sent your order, I have just contacted you by email to inform you of your delivery deadline! We're here to help. The C-MonEtiquette team
2
/5
★★☆☆☆
I've been waiting almost 3 weeks for my order and I still haven't received anything. This is not normal (the post office has been very inefficient these last few weeks).
Jennifer
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Answer from Petit-Fernand
Hello, your order has been returned by the post office due to incorrect addressing. We'll get back to you to make sure you got our email notifying you! We're here to help, have a nice day? The C-MonEtiquette team
3
/5
★★★☆☆
Hello, I thought the labels were made of fabric, like plasters, to adhere better to clothes, but in fact they are simply stickers, a little disappointed.
Caroline
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Answer from Petit-Fernand
Hello, we're sorry our labels aren't what you expected. Indeed, our self-adhesive labels are very "classic" and are designed to resist washing, but also to be removed more easily than our iron-on labels, which are permanent! Don't hesitate to contact us by e-mail ([email protected]) if you have any questions about our products! We're here to help, have a nice day? The C-MonEtiquette team
3
/5
★★★☆☆
The labels are nice and the service fast. It's a pity that the kindergarten pack doesn't offer the self-adhesive labels option only if you're not interested in iron-on labels.
Coralie
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Answer from Petit-Fernand
Hello and thank you for your message! We take into account all the suggestions we receive. We have forwarded this one to the appropriate department. Have a nice day? The C-MonEtiquette team
2
/5
★★☆☆☆
The label comes off after the first wash. This is the second year I've bought from you and the problem is still the same... Despite the fact that the product has been left to rest before washing. The first time I thought I'd come across a bad booklet, but obviously your labels aren't made to last much longer than the last time I bought from you.
Invité
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Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. We have just contacted you by e-mail in order to help you. Please do not hesitate to contact us directly for this type of problem! Have a nice day? The C-MonEtiquette team
2
/5
★★☆☆☆
A little disgusted I wanted labels that stick by hand and not iron because more work but ...
Mme Marguerite Carmont
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Answer from Petit-Fernand
Hello, we offer iron-on AND self-adhesive clothing labels. We're sorry if the ones you've chosen don't suit you. Please do not hesitate to contact our customer service department by e-mail ([email protected]) or by telephone (05 19 88 01 72) for this type of problem! Have a nice day? The C-MonEtiquette team
3
/5
★★★☆☆
Surprised because I ordered for 3 children, and I received only 1 booklet with all the children. 2 children are mine, the 3rd is a friend it was for a gift. So I had to cut out the little boy's plates from the booklet. In short, average for a gift.
Cecile
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Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. In fact, they are sent in one and the same booklet in order to respond to an environmental logic. We'll take this feedback into account and pass it on to the relevant department! Have a nice day? The C-MonEtiquette team
2
/5
★★☆☆☆
I placed my order on 07/07 and to this day I still have not received my order although it is normally quicker. My order number is 1002951693. I hope I will receive it soon...
Virginie Bontade
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Answer from Petit-Fernand
Hello, we're sorry you haven't received your order yet. We have just contacted you by email to propose solutions. Please do not hesitate to contact us directly for this type of problem! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Disappointed by the labels that come off, I just prepared the markers and pencils for the start of the school year and a week later I had to tape everything back on.
Marjory Huyghe
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Answer from Petit-Fernand
Hello, 1-line labels are not suitable for pens and pencils, we recommend "mini" size labels for this type of item! Have a nice day? The C-MonEtiquette team
2
/5
★★☆☆☆
I'm missing the paper for the plate, they were badly stapled and are badly die-cut, when removed from the sheet, they are quite damaged.
Eva Cristina Gonzalez Montero
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Answer from Petit-Fernand
Good morning Eva, We will contact you to help you. Best regards, Camille Petit-Fernand
3
/5
★★★☆☆
The labels are great. My first delivery was probably lost at the post office. Instead of checking this directly when I asked, I was told to use the link to track my shipment. However, I had already stated in my inquiry that the link was not working. Not ideal customer service. I had to write 5 emails before they took care of my problem and looked into it.
Invité
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Answer from Petit-Fernand
We are very sorry for the first shipment that the order was lost by the post office. Unfortunately, the post office has a problem on their side, which is why the tracking link did not work. We cannot influence our partner and we have then sent the labels at our expense. We would like to be contacted for more information about this. We wish you a nice day. LG, Elise
3
/5
★★★☆☆
I like the labels, but the children's bottles don't have very good stoppers. The original caps were broken, so I recommended two new ones a year ago. Unfortunately, the caps didn't close. I asked for new ones, they confirmed it, but both caps were lost in shipping apparently... Now, a year later, I've recommended the same stoppers again, as we like gourds, but I'm afraid they won't last long. It's a shame...
Anne Duhautpas
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Answer from Petit-Fernand
Hello Anne, We are sorry that you are not entirely satisfied with our products. Please don't hesitate to contact our customer service department ([email protected]) so that we can find a solution for you, including our screw caps! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Label very good, but I ordered 2 packs for 2 different kids and the 2 packs are mixed up. Sometimes in one and sometimes in the other. When we put the same color labels for 2 boys. Guaranteed waste of time! I'm going to unhook everything and redo it, but hey...
Guyliane Rahir
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Answer from Petit-Fernand
Following our telephone call, I would like to thank you once again for this feedback and we have passed it on so that this does not happen again! Thank you for your understanding. Have a nice day? The C-MonEtiquette team
2
/5
★★☆☆☆
I ordered thermoadhesive labels for my daughter but they arrived late, my daughter left and the labels arrived after she left, which was July 12 I had ordered them on June 26. Now I have the labels but I don't need them anymore.
Mari
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Answer from Petit-Fernand
Good morning Mari, we are really sorry for this delay by the postal services. Please do not hesitate to contact us for any information on [email protected] A good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Fast and careful delivery, quality labels. No forgotten order this time... But I'm still disappointed that I never received a return or refund for my previous order, even though they forgot to place it. Unprofessional customer service.
Anne-cécile
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Answer from Petit-Fernand
Hello Anne-Cécile, we'll be contacting you by phone this morning to find out more about your order, as we can't find any order history. Good day, Sandra C-MonEtiquette
3
/5
★★★☆☆
I have ordered labels before and been happy with the quality, however, my most recent order the labels were not as clearly printed, the white font had bleeding/ smudging from the blue background. When I contacted customer service they stated it was not obvious from my photo (perhaps images are compressed when uploaded because I can clearly see it) and it was because the font was different from my previous order. I would expect the same level of print clarity from all font choices. I was not offered a reprint or refund but a discount off further purchases. With the risk of the same thing happening again I will buy from elsewhere in future.
Emma N.
Answer from Petit-Fernand
Hello Emma, thank you for taking the time to write this review. We are sorry you feel that way about our company. After examining the photo you sent us, it appeared the colour and writing were exactly the same as what you ordered online. In this case, you were not offered a reprint of your order as they would have been printed exactly the same way as the first batch. We are committed to providing satisfactory customer service, and this is why we offered you a personal discount so you could try out a new design that would satisfy you best. Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
I ordered 2 kindergarten packs with different names; for 3 different families and you mixed up the 2 names in the notebooks; I can't tell you how disappointed the 2 little girls were when they opened ...
Marine Boisnard
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Answer from Petit-Fernand
Hello Marine, We are very sorry for this error. We have sent you an email to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Great product (self-adhesive labels for clothes) but supposedly fast delivery ( 42-48h with an extra charge of 10 euros) and unfortunately this was not the case. First time we've been disappointed by the service!
Caroline
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Answer from Petit-Fernand
Hello Caroline, I have just sent you an email concerning the delivery. Our apologies for this delivery anomaly by the chronopost service. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
I find the result blurred, although I wasn't disappointed with my first order.
Émilie Odelot
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Answer from Petit-Fernand
Hello Emilie, we don't fully understand your request. We invite you to contact us by email via [email protected] so that we can help you and better understand what this is all about. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Efficient delivery of compliant products
Nana
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Answer from Petit-Fernand
Thank you for your feedback 🙂 Beautiful day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
We have been loyal for years, but this time, the thermal stickers are of poor quality, they peeled off in the first wash. I do not recommend them
Guest
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Answer from Petit-Fernand
Good morning Maria Isabel, thank you very much for your message. We have just contacted you by email to help you. Regards, Sandra Petit-Fernand
2
/5
★★☆☆☆
Delivery unfortunately did not arrive. Nevertheless, quick refund.
Invité
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Answer from Petit-Fernand
We are sorry that the labels have not arrived. Unfortunately, we are dependent on the delivery partner and could not influence the delivery by the post office. As the order has been lost, we have refunded you the total amount. However, we can always offer to resend the labels at our expense to find a solution. LG, Ana
2
/5
★★☆☆☆
I have purchased several times from your site but lately I am not finding it as good as initially.... The adhesive labels tend to lift very easily while the ones to put on with the iron after the first few washes discolor
Anna R.
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Answer from Petit-Fernand
Good morning Alessandra, we are sorry to hear that your order did not meet your expectations. We have contacted you by phone to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand
2
/5
★★☆☆☆
I received the labels half-tied in the notebook, not very presentable I think and especially not practical.
Angélique Durand
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Answer from Petit-Fernand
Hello Angélique, we're sorry about this error. We have just contacted you by email. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Disappointed, I tried another brand last year which is much better, more pleasant and above all cheaper with better quality, I won't be coming back to you.
Sophie
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Answer from Petit-Fernand
Hi Sophie, we're sorry our products didn't meet your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Took a long time for then to be delivered They were also alot smaller than I was expecting overall was a bit disappointed Clear labels but not what I was after
Catherine B.
Answer from Petit-Fernand
Hello Catherine, we are very sorry to hear your order took some time to get to you and that you were subsequently disappointed with your labels. We have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
It's useful to be able to buy a bottle stopper on its own. Unacceptable to have a compulsory minimum order. It encourages people to buy without needing to (for my part, I was 1 euro short of the minimum). The bottles are beautiful, that's for sure. On the other hand, at the slightest impact, the enamel splinters, which is normal, but it's a shame for items intended for children not to have a more suitable coating. Fast delivery.
Angélique
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Answer from Petit-Fernand
Hello Angélique, thank you for your message which helps us to improve our services. Have a nice day, Camille C-MonEtiquette