Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 57 579 published reviews

Summary of reviews

The store consistently delivers on reliability through durable, long-lasting labels that don’t fade or wash off, with many customers noting they hold well on clothing, pencils, and various school items. They praise fast, timely delivery and efficient service, with several reviews highlighting quick responses from customer support and smooth reorders. Product quality and customization are highlighted as strong points, with vivid designs, accurate representations on the site, and a wide range of design options that stay true over years of use. Customers also emphasize overall satisfaction and trust, returning for multiple orders and recommending the store to other parents.

All reviews

D
Denise
Rating: 5 out of 5
Well-designed site, lots of choice in the items. The colors and patterns are really beautiful, the fabrics strong. Fast shipping
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Lucilla G.
Rating: 1 out of 5
Labels peel off after one wash
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Response from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
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Alessandra M.
Rating: 4 out of 5
Very nice labels, very customizable and durable
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Trevisan G.
Rating: 2 out of 5
It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.
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Response from Petit-Fernand
Dear Giorgia, We sincerely thank you for your feedback. We apologize for the mishap regarding shipping time and understand how frustrating it can be. We are constantly working to improve our services and your comment is greatly valued. We are glad to hear that you had a positive experience with our customer service staff and thank you for bringing this to our attention. We will strive to do our best to optimize shipping timelines in the future. We hope to serve you better in the future. Clare, Petit-Fernand
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Gabriella D.
Rating: 5 out of 5
Labels as preview and affordable price. All good service and fast shipping. Only suggestion would be to provide a tracking number to follow the shipment.
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Céline W.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
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Cliente
Rating: 5 out of 5
Despite the delivery mishap I received a new delivery. Product always perfect.
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Mayumi
Rating: 4 out of 5
The quality of the product is good but the delivery took much longer than usual, I even paid for express shipping and even then it didn't arrive quickly, it took more than 1 week and honestly it leaves much to be desired in that aspect.
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Federica
Rating: 2 out of 5
I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years
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Response from Petit-Fernand
Good morning, Thank you for contacting us and reporting your experience. We apologize for any inconvenience caused by delivery delays and label sizes not meeting your expectations. We would like to inform you that our customer service team will contact you shortly to address the issue and find an appropriate solution. We are here to assist you and ensure your satisfaction. ?? Clare, Petit-Fernand
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Véronique
Rating: 5 out of 5
Good design, fast shipping
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Aurélie S.
Rating: 5 out of 5
Always at the top, I love these labels.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
J
Jeux T.
Rating: 5 out of 5
Impeccable
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Francesca G.
Rating: 5 out of 5
I have been using petit- fernand products for years and have been doing great. Also, last time for a shipping problem the order had not arrived and they immediately sent the products back to me at their own expense. Thank you :)
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Sarah B.
Rating: 3 out of 5
Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Francesca F.
Rating: 5 out of 5
Very nice products and great shipping service
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Saverio M.
Rating: 5 out of 5
I initially had problems because the 'order got lost in the mail, but they resent the material and ni also gifted me with extra nice stickers. The stickers are well made, I recommend them.
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Susana
Rating: 5 out of 5
I got caught in the bull with the labels for my children's school books. I had already ordered them from Petit before, so I did it again because the result was great then. In 2 days I had the stickers, and with the design that my children wanted. Everything was perfect!
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Cliente
Rating: 5 out of 5
the site is well done, makes it very clear what the labels created will look like. The labels are very nice and durable, I buy them often.
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Julie
Rating: 5 out of 5
The rendering of the labels corresponds perfectly to the order. Delivery was on time.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Tindara P.
Rating: 4 out of 5
I don't give 5 stars for shipping, but the stickers are beautifully made
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Belén
Rating: 5 out of 5
Everything perfect, arrived super fast
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Heather S.
Rating: 5 out of 5
Design is lovely and Stick on lables have lasted weeks through washing up and clothes wash.
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Kasia S.
Rating: 5 out of 5
Very good quality labels and lovely design. Highly recommend.
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Joohi A.
Rating: 5 out of 5
Good quality as descibed
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Natalia N.
Rating: 5 out of 5
I liked everything very much.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive review. This touches us deeply. ?? Have a nice day, Elise, EsIstMeins
V
Vanessa
Rating: 1 out of 5
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
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Response from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
M
Myriam
Rating: 5 out of 5
Fun, practical and effective. The self-adhesive labels and personalized backpack are well designed. Great for my little niece who's just started nursery school.
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Response from Petit-Fernand
Hello, thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Iva D.
Rating: 5 out of 5
I recommend you because, in addition to your stickers being colorful and beautiful, your customer service is kind and understanding. Your quick response to a defective product, along with the small gift, truly warmed my heart. I will definitely shop from you again!
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Collectplus C.
Rating: 2 out of 5
Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!
Response from Petit-Fernand
Hello, We're very sorry you experienced this issue with the quality of your labels. Our iron-on labels should be of very good quality as well, so you must have received a faulty batch. We encourage you to contact our customer service so that they can have a replacement order sent out for you at our expense. Sorry for the inconvenience. Have a wonderful day!
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Alex
Rating: 3 out of 5
The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.
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Response from Petit-Fernand
Hello, We are sorry you were not able to enjoy our products. We hope you will try again next time ! Good day, Camille Petit-Fernand
M
Masa
Rating: 5 out of 5
Always satisfied with cmonetiquette, very practical for objects and clothing. The object labels last for many years, despite repeated washing.
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Martina
Rating: 4 out of 5
Product as described. I had to wait several days but customer service responded promptly and was very helpful.
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Jean B.
Rating: 5 out of 5
Very happy with the product, very good value for money, always well explained in the instructions. The booklet is practical because the labels are all bound together and you can't lose them. I always take the set of dress labels with the iron-on ones.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Valentina
Rating: 4 out of 5
Everything flawless except the long delivery time.
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Oscar
Rating: 2 out of 5
The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Your labels should not peel off and we have just contacted you by email to help you as soon as possible :) Hello, Camille Petit-Fernand
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Dominika B.
Rating: 5 out of 5
I like them so much. They are reliable, staying on clothes, shoes and water bottles
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Mariana
Rating: 5 out of 5
Excellent quality. Promptness in ordering and shipping. I will definitely order from them again.
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Costanzi G.
Rating: 5 out of 5
Problem immediately resolved I had a problem with shipping and it was resolved promptly. Great customer service. Thank you
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Ippoliti U.
Rating: 5 out of 5
Great product, very efficient customer service.
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Luisinha F.
Rating: 3 out of 5
When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today … Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand