/10
★★★★★
based on 126002 reviews published
★★★★★
based on 126002 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.
Tfm
Answer from Petit-Fernand
Dear Talitha, apologies if the order got lost in the transit. We are sending you the replacement, as agreed per email. Many thanks for understanding !
1
/5
★☆☆☆☆
I haven't received my labels and no reply to my e-mail.
Helene S
Translated review
Answer from Petit-Fernand
Thank you for your availability by phone, and very nice day to you.
1
/5
★☆☆☆☆
Order not received even though it was placed a month ago. Very disappointed with the tracking of shipments. It's a shame because it's not the first time I've ordered and until now I've never had a problem. But I'm not about to recommend
Aurore Breton
Translated review
Answer from Petit-Fernand
Hello Aurore, We have contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received my order placed on 23/07/22. Despite several e-mail contacts, the problem has still not been resolved.
Chloe Linthout
Translated review
Answer from Petit-Fernand
Hello Chloé, We are sorry for the delay of your order. We confirm that your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.
Em
Answer from Petit-Fernand
Hi Emily, apologies for the long waiting time! We believe the order got lost in the transit. We will resend it again on our cost. Thank you for confirming your address over the email!
1
/5
★☆☆☆☆
Normally I'm very satisfied with the order because I've been ordering labels for my grandson since he was in kindergarten and now he's in CE2, he's almost 9 years old. But I'm not happy with my last order: the color chosen for the order was pretty, but once I received it I didn't like it, which is a shame.
Scb
Translated review
Answer from Petit-Fernand
Hello Sophie, We have just sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
They came out wrong, they peeled off within a month of purchase, I wrote a review...they said they would contact me from customer service but never heard back....
Miriam Miliama
Translated review
Answer from Petit-Fernand
Hi Miriam, Thank you for your message. Could you call us during the day on our toll free number to help you as soon as possible ? Regards
1
/5
★☆☆☆☆
They did not meet the delivery date and I never received them.
Aalvarez
Translated review
Answer from Petit-Fernand
Hi Agata, Thank you for calling us, greetings
1
/5
★☆☆☆☆
Still have no item and cannot get in contact with anyone to help
Jade S.
Answer from Petit-Fernand
Dear Jade, the address you registered for this order is missing the house number. I am afraid the post can not identify the right delivery address and therefore you did not receive the goods. We never had any messages from you previously. We will write you an email with more details and you can answer to us directly.
1
/5
★☆☆☆☆
Order never received
Marie Garaig
Translated review
Answer from Petit-Fernand
Hello Marie, Further to your message, we confirm that the order was refunded following your request. Have a nice day!
1
/5
★☆☆☆☆
Unfortunately, the stickers on this order don't stick at all. Once washed and the stickers are gone.
Bettina W.
Translated review
Answer from Petit-Fernand
Hello Bettina. We are sorry to hear that your labels are peeling off - of course this should not happen! We'll send an email with more details! We can resend the replacement if you wish.
1
/5
★☆☆☆☆
Never received!
Elodie Pocholle
Translated review
Answer from Petit-Fernand
Hello Elodie, We have just sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
The labels come off after the first wash (I spent 4 hours doing it all and paid 80e for the labels, I'm delighted).
Godfrin
Translated review
Answer from Petit-Fernand
Hello Pauline, We have just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Eternal waiting time
Nadja R.
Translated review
Answer from Petit-Fernand
Hello Mrs. Rödiger. We apologize for the inconvenience! Delivery times vary between 2-8 working days after ordering and depend on Deutsche Post!
1
/5
★☆☆☆☆
Unfortunately, I ordered the labels in mid-July and they never arrived, I asked for my money back, and although they claim to have issued a refund on August 4, that hasn't arrived either. Really a bad experience
Francesca C.
Translated review
Answer from Petit-Fernand
Good morning Francesca, We are sorry for this shipping anomaly by the postal services. However, I would like to reconfirm that the refund was made on behalf of Lea C-mon etiquette. Please feel free to email us for any additional information. Alessio
1
/5
★☆☆☆☆
Very long delivery times and often incomplete orders 🙁
Pamela Verliefden
Translated review
Answer from Petit-Fernand
Hello Pamela, We are sorry for the delay in delivery. If your order has arrived incomplete, please contact us by email so that we can help you. Have a nice day!
1
/5
★☆☆☆☆
Order never received after a week I sent an e-mail to customer service. They replied with a standard e-mail telling me to wait 6 working days, which was already the case, even though I had given them my order number and the date. So 3 complaint emails and no reply, but I was charged the same day. I won't be recommending them again because of the lack of communication in the event of a problem. I lost 12 and have to buy labels for the new school year. I hesitated with the "à qui s" site and should have ordered from them.
Sarah
Translated review
Answer from Petit-Fernand
Hello Sarah, We're very sorry to read your message. Free standard shipments arrive between 2 and 6 working days, and can sometimes be a few days late due to unforeseen events at the Post Office. Please do not hesitate to contact us by phone so that we can help you.
1
/5
★☆☆☆☆
After placing two orders I had to get a refund because they never arrived.
Sara De Torres
Translated review
Answer from Petit-Fernand
We apologize again for this shipping incident. Regards
1
/5
★☆☆☆☆
It is the first time I buy online and I do not have a tracking of the order.on the web it says that my order is finalized since July 25. Last year I bought them in another online store and it didn't even take them two days. Why do they advertise something that is not true at all? I have been using them for a long time and I am very pleased with the quality of the products I have received. Totally reportable.fraudulent company.
Lidia Andreu
Translated review
Answer from Petit-Fernand
Hi Lidia, We responded to you yesterday by email, informing you that your order would arrive around August 6, with a lead time of 2 to 10 business days. We are sorry that you have to wait, as it is a standard shipment. We hope you will receive it very soon. Stay tuned, because they arrive directly to your mailbox 🙂
1
/5
★☆☆☆☆
I ordered my labels and paid 2 weeks ago, still haven't recieved them?
Tracy
Answer from Petit-Fernand
Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. It is possible that it got lost in the transit. Please, contact our customer service for the replacement or refund.
1
/5
★☆☆☆☆
Regrettably !!!! I do not recommend it and of course never again. I placed an order on 07/07 and I'm still waiting for it, I'm waiting for them to answer my mail and the phone that does not exist. I think it's a shame. Not recommended.
Flory Marzan
Translated review
Answer from Petit-Fernand
Hello Flory, I reconfirm that we will resend your order in the next 48 hours. Please let us know as soon as you have it, we apologize again for this delay in delivery. Regards
1
/5
★☆☆☆☆
VOID BECAUSE LABEL NOT RECEIVED AFTER 1ST CLAIM I REQUEST REFUND
Candela Louis
Translated review
Answer from Petit-Fernand
Hello Louis, Following our telephone call, I can confirm that your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
The shipping time does not match the stated time. I placed an order on 6/07/2022 on 1/08/2022 I did not receive it and the customer service did not explain. He simply indicated that the delivery time is maximum 10 working days (too bad it has been almost twice as long).
Claudia M.
Translated review
Answer from Petit-Fernand
Good morning Claudia, We are sorry for this delivery anomaly. I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio, Customer Service
1
/5
★☆☆☆☆
I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.
Customer
Answer from Petit-Fernand
We are extremely sorry to hear that you received the faulty lids! We can refund you the products or resend the items again. Please, let us know which option do you prefer by replying to our email. We generally need 24 hours to answer during the week and we are off on weekends. Our apologies for inconvenience!
1
/5
★☆☆☆☆
I placed an order in early July and today July 30 nothing has arrived! To the emails no response. Is a refund even possible? I would need the labels for kindergarten!
Giorgia A.
Translated review
Answer from Petit-Fernand
Good morning Giorgia, I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
I placed an order and now I can't log in to see the status I placed it 9 days ago.
Meryo
Translated review
Answer from Petit-Fernand
Good morning, Could you send us an email to [email protected] ? We will help you as soon as possible.
1
/5
★☆☆☆☆
I placed an order more than 10 days ago. I send emails to ask if I will receive it soon as I need it for next week. I receive no response. I call the phone number and it is not available. There is no way to contact anyone. I will not order again and of course I do not recommend it. At least a reply so I know I will get it and it is not a scam.
Sandra Conchero
Translated review
Answer from Petit-Fernand
Hi Sandra, Sorry for the delay in our response. Due to numerous emails and calls, we are replying within 72 hours. Don't worry, we will reply to you during the day.
1
/5
★☆☆☆☆
Never received the goods, no response to email to customer service either! Will not order there again and will not recommend! Too bad! Paypal buyer protection thank God successful!
Cw
Translated review
Answer from Petit-Fernand
We are sorry that you have not received your order. We customer service will respond within 72 hours. Delivery is up to 10 working days! We will give you more details about your rader via PayPal as we cannot see personal information on Trustpilot.
1
/5
★☆☆☆☆
I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience
Jéssica Jr
Translated review
Answer from Petit-Fernand
Hi Jessica, We are sorry for the delay in our response. We will get back to you during the day to help you. Regards
1
/5
★☆☆☆☆
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Miss A.
Answer from Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.