/10
★★★★★
based on 129565 reviews published
★★★★★
based on 129565 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Disappointed with more than 60 labels ordered, some of which are removed from the garment in the first wash (whether iron-on or self-adhesive) despite the precautions for use.
Jessica Assous-calonne
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Hello, I've been ordering your labels for over 4 years... this year I was disappointed for the 1st time because your slogan said "delivered in 48 hours" and I only received them 4 days later...
Laetitia Raddas
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Answer from Petit-Fernand
Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have implemented express delivery, however our manufacturing times have always been 48h (not 48h delivery). We hope you are satisfied with your order. We look forward to hearing from you: [email protected]. Good day, Alessio
3
/5
★★★☆☆
Out of 3 orders taken at the same time, I received this one more than 15 days late.
Amelou093
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
3
/5
★★★☆☆
Great products shame about the delivery time! Infiniti
Allegra G.
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Answer from Petit-Fernand
Dear customer, we will take your suggestion into account in our business planning. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
Order received very quickly and the result is very nice! However, the shoe labels come off on some models, especially the Decathlon gym shoes.
Noemie
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Answer from Petit-Fernand
Hello, thank you for your comment. We're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day... Alessio
3
/5
★★★☆☆
Stickers are not bad but take too long to arrive
Rocío
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Answer from Petit-Fernand
Rocio, Thank you for your request and I apologize for the delay. Have a nice day, Bea
2
/5
★★☆☆☆
Order arrived wrong. He is waiting for my order and it has already been several days.
Samantha V.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. For any inconvenience, we remain available via email at [email protected] : in any case we will find a satisfactory solution for you. Luigi
3
/5
★★★☆☆
Took a long time to arrive....
Alexandra García López-romero
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Answer from Petit-Fernand
Hello Alexandra, Thank you for your message and order with Petit Fernand. I am very sorry for your late arrival. I wish you a good day, Bea
3
/5
★★★☆☆
The stickers are fine. What happens is that the shipping takes a long time.
Maria Catalina Donado Falquez
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Answer from Petit-Fernand
Hello Maria, Thank you for your message and order with Petit Fernand. I am glad to hear that you like the stickers and I apologize for the delay. Have a nice day, Bea
3
/5
★★★☆☆
Hello I'm disappointed because the self-adhesive labels don't stick directly on the clothes; they have to be stuck on the labels...if I had known, I would have used iron-on labels!
Goumard
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Order received not very quickly I expected a shorter delay. The labels to stick on the clothes cut out very badly, otherwise the rest of my order was fine.
Sophie Gargat
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies? Thank you for your understanding. If you have any questions, please do not hesitate to contact our customer service: [email protected]. Have a nice day... Alessio
2
/5
★★☆☆☆
Very disappointed Most of the labels I stuck on my son's back-to-school clothes are already wearing off.
Aurelie
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
I ordered self-adhesive labels but received heat-seal labels.
Sebastien Peschaud
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The first page of labels has been printed off-set and my little boy's name is not all over it when I peel it off...
Laura
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The truth is that I have not received them but another year I ordered them for another daughter and they were perfect and did not come off.
Jonathan Fradejas
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Answer from Petit-Fernand
Jonathan, I am glad to hear that you like our products and I apologize for the new one that has not arrived. Could you send me an email to [email protected] telling me your order number so we can find a solution? I look forward to hearing from you, Bea
2
/5
★★☆☆☆
Unfortunately of 2 orders placed only one arrived.Great material. The other order paid for and never arrived, I send emails to report the problem but received no help or response to my order still never arrived. Not even a refund.
Francesca A.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
Very good. But some of them didn't wash very well. I think I may have ironed them wrong from the start. To be tried again in use.
Nad Dki
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
As much as I love the quality of the labels, I was very disappointed with the customizable bag. I ordered one last year with the flocking printed directly onto the fabric, which made it easier to wash and more qualitative because the ink didn't bleed through. However, I recommended the same bag this year and the flocking is a plastic horror that crumbles on the 1st wash. I'm very disappointed - it's my daughter's dirty laundry bag for the nursery, so it has to be washed regularly - I ordered it specially with personalization so that her first and last names could be displayed directly on the bag and on the 1st wash the plastic flocking comes off. Pochon therefore unusable for its intended purpose. I strongly advise against it and expect a gesture from the teams, as it's clearly not qualitative compared to 2020.
Laurie
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The labels are beautiful and functional, but the delivery too slow, it's been 15gg
Gloria
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Answer from Petit-Fernand
Good morning, we take note of your suggestion and will take it into account in our business plans.We are continuously working to improve customer satisfaction and the services available to them. Thank you anyway for your appreciation of our products. We hope to see you on our site again soon. Luigi
2
/5
★★☆☆☆
Good product....pity the delivery time is not right.....
Silvana P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The labels are beautiful. I took two stars off because they took 15 days to arrive. Perhaps it would be better to allow customers to choose tracked express delivery with a contribution to shipping costs. Or provide free tracked expedited delivery for purchases over a certain amount (also considering the fact that they are not exactly cheap...) Sincerely
Daniela
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Answer from Petit-Fernand
Good morning, we take note of your suggestion and will take it into account in our business plans to improve services toward our customers and to their satisfaction. Thank you anyway for your appreciation towards our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
Shipping too slow
Ilaria G.
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Answer from Petit-Fernand
Dear Ilaria, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
Stickers are good, but the promised 48 hours were not kept
Tanja L.
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Answer from Petit-Fernand
I'm sorry that you had to wait for the delivery. We promise to produce the labels within 48 hours and the delivery time depends on Deutsche Post AG.
3
/5
★★★☆☆
Good products, as ordered, but delivery time not respected, far too long - shame!
Cécile
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
After 3 weeks my order has still not arrived.
Elisa
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Answer from Petit-Fernand
Good morning Elisa, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
2
/5
★★☆☆☆
I would like to say good things to you, because your stickers are famous, but it turns out that I have been using them for less than a month and I have been disappointed. Every time I wash my daughter's clothes the stickers come off.
Geciania Carmo Nunes
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Answer from Petit-Fernand
Hi Geciania, Thank you for your orders and for these nice words. Please could you write us at [email protected] so we can send you new labels? I wish you a happy day, Bea
2
/5
★★☆☆☆
Poor quality of ironing labels,most of them came off in the first wash despite following the instructions to the letter
Silvia C.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
Self-adhesive labels are difficult to remove from the liner
Val??
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
A little disappointed because I find that the labels for my son are badly printed. When you peel them off, one end of the rocket is missing.
Sophie Jacquin
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Answer from Petit-Fernand
Hello Sophie, We're very sorry to hear that your order arrived partially faulty. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio.
3
/5
★★★☆☆
I'm quite disappointed by the labels used for the shoes, which come off at the end of the day, and the iron-on labels, which also come off after being put in the washing machine at 30°.
Adeline
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.