★★★★★
based on 9656 reviews published
Latest neutral customer reviews
The product in the picture looked very nice, unfortunately the actual product did not quite meet my expectations. The plaster looked milky and had visible scratches. The quality was overall not as stated in the description. Furthermore, I had ordered the item as a gift, but the packaging was torn and crushed, which was very unfortunate. I was therefore quite disappointed.
I paid for express shipping for free, still had to wait 3 days and expected to get the money back for the express shipping.
Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.
Disappointed with the poorly finished edge where the photo appears as well as the quality
Payed for 24 hours delivery. Received my package 5 days later 😵💫
This doesn't really match the photos on the site, of the plexiglass...
The product is okay. Unfortunately, despite express shipping and thus higher costs, I still received the package late.
It doesn't work with the remote, I have written to them but they haven't replied
The idea is good but it's a bit expensive since the lighting system is worth no more than 5€ online, as my grandmother said, fooled once but not twice.
Great product as a gift idea, but the disc engraved in the photo is unfortunately scratched!
Very pretty lamp except for a charging cord that doesn't work.
Image not particularly well cut
Very nice looking lamp, perfect. However, very disappointing delivery! Paid for express 24h and received the package more than 2 days later.
I received the photo engraved with beautiful scratches on the bottom despite the correct packaging; it was sent like this. It is not due to the delivery but to the manufacturing.
Hello, I haven't received my order.
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
I received my order but it's a shame that the photo is scratched.
Very disappointed, the edges are full of chips, I couldn't give it as planned.
We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
Some details are missing compared to the photo.
I will send you a photo tomorrow, there are scratches on the plexiglass.
Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.
Best regards,
Justine from lampephoto.fr
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
Not great finish on the sides and scratches on the frame.
Received package 1 point disappointed
Fast delivery, compliant product. The dimensions indicated on the site are not those of the plate alone but the plate + the base, it's not the same. I sent 2 emails for clarification but I'm still waiting for a reply.
After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.
The gift was a pleasure but there are scratches. It's a shame
Hello I'm happy but there is a defect on the numbers of the alarm clock.
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
Thank you very much
Remote control does not work
The glass with the roses on a lamp is missing. I have sent you an e-mail but still no reply.
Delivery was fast. Unfortunately, the product broke after one use.
The lamp is perfect. Except the cable doens't worked. I emailed, but didnt received an answer back. Very dissapointing.
Lamoe ordered on 20/12/2024 as a Christmas present and still not received. After several calls to UPS representatives, my requests seem to have no effect. I would like a refund please
Plexiglas of poor quality; on the other hand, exceptional delivery times, even during the holiday season.
The rendering is less sharp than on the publication....
Hello, no protective film on either side of the lamp.
The order of the photos has not been respected
In the package that arrived I found 2 chargers but not the remote control.
The plate arrived cracked... Too bad for the price, otherwise the lamp is fine.