Customer reviews of Pinup Secret

I love Pinup Secret! The best skincare I've ever had.

From order to delivery, one week... very happy!

Great products as usual

Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...

The soap is revolutionary, I really like it

Super product I recommend

Very good product

Great product, fast delivery, I love it, I recommend it.

Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.

Effective, quality products. I highly recommend 😉

Unbelievable!

Perfect

Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.

Just beautiful

The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.

INCREDIBLE !!!!

Very good, my complexion is matte thanks to the soap and the precious cream.

top!

Very satisfied very good product top

Fast, uncomplicated, good quality, as always:)

I love your products, they suit my skin type perfectly and my parcel arrived earlier than expected.

Top

Miserable communication.

Super product, very satisfied!

Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!

Disappointed to have contacted the customer service for a defect on a product and I was not solved.

loyal customer! I am delighted

products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not

The process is very good

Satisfied with the purchase but the wait was a bit long.

The goat's milk soap is a great product that exceeds its promises.

I love your products

Received quickly but I don't like the smell of the products

Super soap, I highly recommend

Excellent product .

Great products

I've been using the soap and the precious cream for several months now and I've got no more pimples, my skin is clearer and more matte. I recommend it!

Very good and fast service!

Satisfied

I've been using these products for several years now and I'm very happy with them.