/10
★★★★★
based on 76836 reviews published
★★★★★
based on 76836 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
2nd order, disappointing this time. Ordered validated and paid but nothing received after 15 days of waiting. I had to contact the customer service who informed me that the order had not been validated (although the corresponding amount had been debited from my account). I received my order in a parcel relay. I was expecting a small gift because of the problem encountered... but not even that!
Aurélie L.
purchased on 01/06/2022
Translated review
3
/5
★★★☆☆
Good products but transport galere... At first lost then found all damaged.....
Joelle P.
purchased on 02/06/2022
Translated review
3
/5
★★★☆☆
Hello, too much packaging I do not find useful to put boxes.
Daisy P.
purchased on 09/06/2022
Translated review
2
/5
★★☆☆☆
I received my package but with some products missing and one product not ordered. Error of the services of Pin Up Secret. Instead of sending me back the missing products, Pin Up Secret gives me a promo code at -50% to buy back the missing products under the pretext that I keep the extra product delivered by (their) mistake! I find this rather un-commercial and does not encourage me to place new orders with them when I had already placed many orders.
Vanessa C.
purchased on 08/06/2022
Translated review
2
/5
★★☆☆☆
Order not received on time Lost between sender and receiver Need to claim No commercial gesture
Sandrine B.
purchased on 08/06/2022
Translated review
2
/5
★★☆☆☆
I love the oil free cream as a product but I don't like your name (asshole) your designs (the new one is so boring) and finally, the worst: your packaging! the old glass one was impossible to finish and this one is the same except that you can't see anything... at the exorbitant price of the products we would like not to lose a drop. Hopefully these reviews are not just marketing and serve a purpose.
Lau M.
purchased on 08/06/2022
Translated review
3
/5
★★★☆☆
It is impossible for me to give a negative or positive opinion, I have only been using the goat's milk soap for a few days. I am waiting for the results
Laura K.
purchased on 07/06/2022
Translated review
2
/5
★★☆☆☆
I asked for a delivery in 72 and I put a week between the order and the reception, I am a little disappointed
Sophie B.
purchased on 07/06/2022
Translated review
3
/5
★★★☆☆
I would have given much more but in my package the brush was missing, knowing that I had ordered it
Sophie V.
purchased on 01/06/2022
Translated review
2
/5
★★☆☆☆
I just started it I can't give my opinion yet
Sarah R.
purchased on 04/06/2022
Translated review
2
/5
★★☆☆☆
After reading all the comments and receiving the order, I find that the products are not at the top ... A lot of pimples appeared....
Manon P.
purchased on 30/05/2022
Translated review
3
/5
★★★☆☆
Chaotic delivery, tracking of the delivery leaving something to be desired and I had to look for where my package was delivered when it was scheduled for home delivery. However, the item is as described and more than well packaged (even too much).
Anne-sophie A.
purchased on 01/06/2022
Translated review
2
/5
★★☆☆☆
No change since I started using it, I even had two allergic skin reactions but I'm not sure if that's it. I continued to use it but I still have my pimples...
Alexia L.
purchased on 31/05/2022
Translated review
3
/5
★★★☆☆
I have the impression that the soap has changed, it is less effective than before
Gaelle P.
purchased on 31/05/2022
Translated review
2
/5
★★☆☆☆
Good products, too bad the order is FILLED with plastic! Please in 2022 there are other more environmentally friendly ways. For this reason I will not order again even though I like your products.
Julie A.
purchased on 29/05/2022
Translated review
3
/5
★★★☆☆
Very good product but delivery problem, I ordered a box for Mother's Day, I received it 15 days later because there was a bug in the registration of my order, I was charged the amount 48 hours later, while my order has never been registered and therefore not prepared or shipped. Difficult to reach the sav (1 week). Very fast on the other hand once the problem taken into account.
Cécilia B.
purchased on 31/05/2022
Translated review
3
/5
★★★☆☆
For sensitive skin the mask heats the skin not great and only 1 cleaning per day or every 2 days is enough otherwise dry skin
Stephanie D.
purchased on 30/05/2022
Translated review
2
/5
★★☆☆☆
Forgot to ship my order, once received error on the products, still waiting for the promised promo code being created
Alycia O.
purchased on 25/05/2022
Translated review
3
/5
★★★☆☆
Problem when placing the order. Following a complaint, quick return, but long delivery time thereafter.
Alexia P.
purchased on 25/05/2022
Translated review
2
/5
★★☆☆☆
I did not receive all the creams. I am disappointed. Otherwise the quality of the products is great!
Liridona K.
purchased on 25/05/2022
Translated review
2
/5
★★☆☆☆
I like the soap, but I don't like the cream at all. Once I put it on, after a few hours my skin starts to pull.
Hélène B.
purchased on 21/05/2022
Translated review
3
/5
★★★☆☆
Site can be improved. But very reactive team
Dominique N.
purchased on 24/05/2022
Translated review
3
/5
★★★☆☆
Order received quickly
Sandra M.
purchased on 22/05/2022
Translated review
3
/5
★★★☆☆
Order not validated at the beginning while payment ticket received by mail. Problem quickly solved. The soap is great and smells very good but the scrub doesn't smell like a toxic chemical smell of wall paint.
Sheika J.
purchased on 20/05/2022
Translated review
3
/5
★★★☆☆
I am starting my routine, for the moment the smell and the containers suit me perfectly
Delphine C.
purchased on 18/05/2022
Translated review
3
/5
★★★☆☆
Very happy with the soap, but the cream dries out my facial skin
Samia B.
purchased on 18/05/2022
Translated review
3
/5
★★★☆☆
I had to contact customer service twice because : - my order was paid but not taken into account on the website. - I finally received my order but it was incomplete. Fortunately the customer service is reactive.
Angélique R.
purchased on 17/05/2022
Translated review
2
/5
★★☆☆☆
Fast and efficient order ! Mixed opinion on the products, I only recommend the soap (the oil-free cream and a mask ordered previously are very badly rated on Yuka: endocrine disruptors and even carcinogenic potential ..... pity!)
Maryse M.
purchased on 14/05/2022
Translated review
3
/5
★★★☆☆
Not enough hindsight for the moment and besides it was to make a gift to my daughter, so I can't tell you for the moment.
Anne Marie A.
purchased on 17/05/2022
Translated review
3
/5
★★★☆☆
I am not convinced of the products. I have a lot of pimples since. We will see with time if it is effective. The product smells good and is pleasant to handle
Lisele A.
purchased on 16/05/2022
Translated review