/10
★★★★★
based on 78389 reviews published
★★★★★
based on 78389 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
-
Frederike C.
purchased on 18/07/2025
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3
/5
★★★☆☆
10/10
Vergerolle L.
purchased on 15/07/2025
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3
/5
★★★☆☆
Perfect RAS
Christiane P.
purchased on 08/07/2025
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3
/5
★★★☆☆
Top
Yann V.
purchased on 03/07/2025
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2
/5
★★☆☆☆
I had ordered a set of soap and a soap dish, but instead of the soap dish, I received a brush. I reported the error to customer service. As compensation, I was offered either the resending of the soap dish or a 50% voucher – I chose the voucher. After I specified my desired product for the voucher, I was surprisingly informed that there would now only be a 40% discount. Unfortunately, I did not receive any response to my inquiry about why the voucher was suddenly reduced. Since there has been no response to my follow-up until today, I now apparently have no solution – neither soap dish nor voucher. The communication was friendly at first, but ultimately disappointing and unreliable. Three stars due to the customer service in the lack of feedback! The products are really great.
Sonja B.
purchased on 30/06/2025
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3
/5
★★★☆☆
Delivery time is too long. Shipping costs for home deliveries are too expensive. The product is good.
Angelika B.
purchased on 13/05/2025
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3
/5
★★★☆☆
The cream is great. Unfortunately, the pumps work very poorly. I won't be able to use most of the cream.
Michelle F.
purchased on 23/06/2025
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2
/5
★★☆☆☆
The products went to 50% off just after my order. I have been ordering for many years and never received any loyalty gesture.
Carla F.
purchased on 15/06/2025
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3
/5
★★★☆☆
Package never received
Maya S.
purchased on 07/06/2025
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3
/5
★★★☆☆
I would have liked to have small supports with the soaps
Angèle G.
purchased on 29/05/2025
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3
/5
★★★☆☆
Unfortunately, my package was damaged during transport and a product is missing. I have now been instructed by customer service to wait, as you are in a legal dispute with the transport company. However, as a customer, I am not responsible for this and find it unacceptable that the missing product cannot simply be sent to me.
Azra C.
purchased on 11/05/2025
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3
/5
★★★☆☆
The website for package tracking to Austria is somewhat unclear and the shipping costs are very high, especially considering that it takes more than a week for delivery.
Nicola M.
purchased on 30/04/2025
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3
/5
★★★☆☆
The order has arrived well, BUT on one hand I find the small selection of payment options not nice ... since I do not have PayPal or a credit card myself ... and on the other hand the high shipping costs.
Sandy H.
purchased on 26/04/2025
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2
/5
★★☆☆☆
If the goods would arrive, I could say more about it. I've been waiting for 2 weeks...
Sarah P.
purchased on 27/04/2025
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3
/5
★★★☆☆
I do like the products, but the pump function of the day cream was defective. Very annoying for the price.
Lisa-marie P.
purchased on 26/04/2025
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2
/5
★★☆☆☆
The outer packaging of the soap was damaged.
Daniela B.
purchased on 14/04/2025
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3
/5
★★★☆☆
It's good.
Isabel V.
purchased on 18/03/2025
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2
/5
★★☆☆☆
Unfortunately not satisfactory, the soap was unfortunately also broken
Jasmina A.
purchased on 29/03/2025
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3
/5
★★★☆☆
Very satisfied with the product
Zalifa M.
purchased on 30/03/2025
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3
/5
★★★☆☆
I am satisfied with my order, I was just a bit surprised by the smell of the goat milk soap, but I don't have enough experience yet to know if the products are effective.
Sabine C.
purchased on 26/03/2025
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3
/5
★★★☆☆
Good product
Agnès G.
purchased on 22/03/2025
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2
/5
★★☆☆☆
I love the products and have my daily routine. However, the pump mechanism for the precious cream is getting worse and worse! With this order, it doesn't work at all - very frustrating!
Alina H.
purchased on 19/03/2025
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3
/5
★★★☆☆
It seems that I cannot tolerate the soap. I suddenly get pimples.
Daniela K.
purchased on 17/03/2025
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2
/5
★★☆☆☆
Not satisfied with the products
Sonia V.
purchased on 06/03/2025
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3
/5
★★★☆☆
Unfortunately, the package was not delivered to my home but was dropped off at a parcel shop. Since I was sick, I only got to pick up the package three days later. However, it was no longer at the parcel shop and was sent back.
Olga S.
purchased on 22/02/2025
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3
/5
★★★☆☆
I am disappointed because I did not receive the right item. I ordered two soaps and received one soap and one hair mask. Otherwise, it was okay.
Lindita S.
purchased on 20/02/2025
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3
/5
★★★☆☆
Super products but delivery time extremely long!
Maureen S.
purchased on 19/02/2025
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3
/5
★★★☆☆
I haven't tried yet.
Mélanie G.
purchased on 19/02/2025
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3
/5
★★★☆☆
Unfortunately, no home delivery! So I have to drive 20 km for a package! That's not acceptable!
Edda B.
purchased on 20/02/2025
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2
/5
★★☆☆☆
At the time of my order, there was a promotion: buy 1 soap - get 2. Unfortunately, I only saw this after completing the purchase - frustrating!
Ines Q.
purchased on 13/02/2025
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