/10
★★★★★
based on 72305 published reviews
★★★★★
based on 72305 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The product is of good quality, but the packaging is disappointing.
Julie M.
purchased on 21/05/2024
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2/5
★★☆☆☆
Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!
Vanessa B.
purchased on 11/04/2024
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3/5
★★★☆☆
Good and expensive
Sandra L.
purchased on 04/04/2024
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2/5
★★☆☆☆
Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...
Fanny B.
purchased on 01/04/2024
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3/5
★★★☆☆
Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks
Annette G.
purchased on 01/04/2024
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2/5
★★☆☆☆
There was a fly wrapped in my soap!
Annahita A.
purchased on 17/03/2024
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3/5
★★★☆☆
I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.
Yvonne N.
purchased on 08/03/2024
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3/5
★★★☆☆
Fast delivery
Sarah Y.
purchased on 12/03/2024
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3/5
★★★☆☆
I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks
Sarah G.
purchased on 05/03/2024
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2/5
★★☆☆☆
Unfortunately, one pack was damaged, so it's silly to give it away
Paula S.
purchased on 01/03/2024
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2/5
★★☆☆☆
Unfortunately, the extra was not included for orders over a certain value.
Carsten W.
purchased on 02/03/2024
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2/5
★★☆☆☆
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
Constanze M.
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2/5
★★☆☆☆
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
Nacera M.
purchased on 10/02/2024
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2/5
★★☆☆☆
I received the soap all broken too bad
Melina D.
purchased on 09/02/2024
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2/5
★★☆☆☆
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
Maria L.
purchased on 05/02/2024
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3/5
★★★☆☆
Too bad my skin doesn't tolerate soap and feels slightly burnt.
Sabrina B.
purchased on 07/02/2024
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3/5
★★★☆☆
I received my order incomplete so I sent several emails but no response.
Estelle I.
purchased on 07/02/2024
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2/5
★★☆☆☆
I'm running out of products
Elodie Y.
purchased on 06/02/2024
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3/5
★★★☆☆
I was supposed to have a gift in my parcel but it wasn't there.
Anaïs T.
purchased on 05/02/2024
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2/5
★★☆☆☆
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
Noëlla L.
purchased on 03/02/2024
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3/5
★★★☆☆
Not all products are suitable for my skin
Marion S.
purchased on 03/02/2024
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3/5
★★★☆☆
Even more buttons ...
Maelys H.
purchased on 03/02/2024
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2/5
★★☆☆☆
Fast shipping is good, but when an item is missing it's not so good.
Maeliss L.
purchased on 04/02/2024
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2/5
★★☆☆☆
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
Djannat Z.
purchased on 05/01/2024
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3/5
★★★☆☆
Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...
Myriam D.
purchased on 31/01/2024
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3/5
★★★☆☆
What's a shame is that the push of my cleansing milk
Stéphanie J.
purchased on 31/01/2024
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3/5
★★★☆☆
I've just started the soap
Dieynaba N.
purchased on 30/01/2024
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3/5
★★★☆☆
Good reception of ordered products
Naouel B.
purchased on 26/01/2024
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3/5
★★★☆☆
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
Sylvie D.
purchased on 24/01/2024
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3/5
★★★☆☆
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
Véronique L.
purchased on 20/01/2024
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2/5
★★☆☆☆
Order has not yet arrived or has apparently been lost
Jana H.
purchased on 20/01/2024
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2/5
★★☆☆☆
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
Manuel S.
purchased on 12/01/2024
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2/5
★★☆☆☆
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
Melanie S.
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2/5
★★☆☆☆
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
Maren H.
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3/5
★★★☆☆
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
Nina H.
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2/5
★★☆☆☆
Unfortunately, the order has not yet arrived
Ilonka W.
purchased on 16/01/2024
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2/5
★★☆☆☆
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
Isabeau B.
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3/5
★★★☆☆
Delivery via GLS was unsatisfactory
Alexandra V.
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2/5
★★☆☆☆
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
Bianca K.
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2/5
★★☆☆☆
Product is great - but poor customer service
Tanjsa S.
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3/5
★★★☆☆
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
William M.
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3/5
★★★☆☆
Parcel received very quickly, excellent product
Morgane L.
purchased on 12/01/2024
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3/5
★★★☆☆
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
Kim L.
purchased on 08/01/2024
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2/5
★★☆☆☆
Unfortunately, one product was missing and I couldn't reach anyone by phone.
Alena M.
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2/5
★★☆☆☆
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
Nina Elisabeth K.
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2/5
★★☆☆☆
Not for me. My skin couldn't cope with it.
Milica P.
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3/5
★★★☆☆
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
Ludivine P.
purchased on 17/12/2023
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3/5
★★★☆☆
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
Paulina O.
purchased on 14/12/2023
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3/5
★★★☆☆
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
Camille M.
purchased on 13/12/2023
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2/5
★★☆☆☆
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
Sabine R.
purchased on 05/12/2023
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2/5
★★☆☆☆
Product received not the one ordered i had FAI an email to have an exchange and never UE of answer
Johanna B.
purchased on 07/12/2023
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2/5
★★☆☆☆
Order not in conformity with what I validated
Elodie C.
purchased on 05/12/2023
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2/5
★★☆☆☆
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
Yamina T.
purchased on 06/12/2023
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3/5
★★★☆☆
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁
Nathalie F.
purchased on 05/12/2023
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3/5
★★★☆☆
Incomplete order then defective item
Blandine B.
purchased on 05/12/2023
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2/5
★★☆☆☆
Product received damaged
Anouk D.
purchased on 03/12/2023
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2/5
★★☆☆☆
I ordered a soap box and did not receive it.
Pinet L.
purchased on 02/12/2023
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2/5
★★☆☆☆
I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.
Lisa P.
purchased on 01/12/2023
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3/5
★★★☆☆
Drying product
Nadia D.
purchased on 25/11/2023
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2/5
★★☆☆☆
A missing product and still no news
Aurélie S.
purchased on 26/11/2023
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