★★★★★
based on 79478 reviews published
Latest neutral customer reviews
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs
I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan
I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed
Products like goat milk soap in 70g are never in stock, I had to pay more for the 120g and yet waited more than 1 month
The turmeric mask completely irritated my face
One product out of 2 had a defect I can't use the cream properly, the pump doesn't work ...
My package has arrived at the pickup point but I cannot collect it, the pickup point is closed. As of today, I still do not have my order......
The article is great, but the processing of the order process is not good. The home address is simply not taken over despite being provided.
Sorry to inform you that I received an incomplete order. I did not receive the soap box
I'm very satisfied with the product. It's just too expensive.
The products are good and I have been buying them for years. However, a lot has changed in the last year. The packaging has been changed, the pump no longer works well. Furthermore, incorrect products are regularly delivered and the customer service is rude, with the extra effort falling on the customer, and the customer service does not offer any compensation on its own. When a company repeatedly makes mistakes, the customer should not have to suffer on multiple levels.
One of the three products is unfortunately not suitable for me, otherwise I am satisfied.
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10/10
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The packaging was crumpled and I find it bad that you have to pay 2 euros more for home delivery. The product, however, is great and worth every cent!
Delivery took way too long
Unfortunately, the soaps arrived crushed. The function is the same, but it doesn't look nice. And I have a lot of crumbs in my hand. Not suitable for gifting either.
Perfect RAS
Top
A shower gel was missing, which was charged but not delivered. I have already inquired through Klarna, but have received no response or reshipment.
The orange soap stains. My fingernails were yellowish afterwards. Even after washing again with soap. This should be mentioned, please. The other soap is great.
Complicated order
Unfortunately, the order was not delivered correctly. I had ordered three sets, but only three pieces of goat milk soap arrived. Then I wrote an email to complain about this, and I was asked to get back to them within 24 hours and provide photos. Thank God I still had them. Now I'm curious to see what comes of it when the delivery arrives, but the initial contact was not optimal.
I had ordered a set of soap and a soap dish, but instead of the soap dish, I received a brush. I reported the error to customer service. As compensation, I was offered either the resending of the soap dish or a 50% voucher – I chose the voucher. After I specified my desired product for the voucher, I was surprisingly informed that there would now only be a 40% discount. Unfortunately, I did not receive any response to my inquiry about why the voucher was suddenly reduced. Since there has been no response to my follow-up until today, I now apparently have no solution – neither soap dish nor voucher. The communication was friendly at first, but ultimately disappointing and unreliable. Three stars due to the customer service in the lack of feedback! The products are really great.
Delivery time is too long. Shipping costs for home deliveries are too expensive. The product is good.
The cream is great. Unfortunately, the pumps work very poorly. I won't be able to use most of the cream.
The products went to 50% off just after my order. I have been ordering for many years and never received any loyalty gesture.
Package never received
I would have liked to have small supports with the soaps
Unfortunately, my package was damaged during transport and a product is missing. I have now been instructed by customer service to wait, as you are in a legal dispute with the transport company. However, as a customer, I am not responsible for this and find it unacceptable that the missing product cannot simply be sent to me.
The website for package tracking to Austria is somewhat unclear and the shipping costs are very high, especially considering that it takes more than a week for delivery.
The order has arrived well, BUT on one hand I find the small selection of payment options not nice ... since I do not have PayPal or a credit card myself ... and on the other hand the high shipping costs.
If the goods would arrive, I could say more about it. I've been waiting for 2 weeks...
I do like the products, but the pump function of the day cream was defective. Very annoying for the price.
The outer packaging of the soap was damaged.
It's good.
Unfortunately not satisfactory, the soap was unfortunately also broken