9.3/10
★★★★★
based on 69902 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
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Paulina O.(acheteur vérifié)
purchased on 14/12/2023 
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3/5
★★★☆☆
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
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Camille M.(acheteur vérifié)
purchased on 13/12/2023 
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2/5
★★☆☆☆
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
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Sabine R.(acheteur vérifié)
purchased on 05/12/2023 
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2/5
★★☆☆☆
Product received not the one ordered i had FAI an email to have an exchange and never UE of answer
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Johanna B.(acheteur vérifié)
purchased on 07/12/2023 
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2/5
★★☆☆☆
Order not in conformity with what I validated
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Elodie C.(acheteur vérifié)
purchased on 05/12/2023 
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2/5
★★☆☆☆
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
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Yamina T.(acheteur vérifié)
purchased on 06/12/2023 
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3/5
★★★☆☆
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁
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Nathalie F.(acheteur vérifié)
purchased on 05/12/2023 
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3/5
★★★☆☆
Incomplete order then defective item
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Blandine B.(acheteur vérifié)
purchased on 05/12/2023 
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2/5
★★☆☆☆
Product received damaged
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Anouk D.(acheteur vérifié)
purchased on 03/12/2023 
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2/5
★★☆☆☆
I ordered a soap box and did not receive it.
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Pinet L.(acheteur vérifié)
purchased on 02/12/2023 
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2/5
★★☆☆☆
I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.
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Lisa P.(acheteur vérifié)
purchased on 01/12/2023 
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3/5
★★★☆☆
Drying product
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Nadia D.(acheteur vérifié)
purchased on 25/11/2023 
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2/5
★★☆☆☆
A missing product and still no news
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Aurélie S.(acheteur vérifié)
purchased on 26/11/2023 
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3/5
★★★☆☆
Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.
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Adeline B.(acheteur vérifié)
purchased on 28/11/2023 
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3/5
★★★☆☆
The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.
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Karin G.(acheteur vérifié)
purchased on 24/11/2023 
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3/5
★★★☆☆
The box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.
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Assia C.(acheteur vérifié)
purchased on 26/11/2023 
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3/5
★★★☆☆
I had allergies because of the soap so I stopped using it but the rest I would see with time.
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Millithia B.(acheteur vérifié)
purchased on 23/11/2023 
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3/5
★★★☆☆
I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.
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Stéphanie P.(acheteur vérifié)
purchased on 20/11/2023 
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3/5
★★★☆☆
Unfortunately I did not receive my complete order.
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Alyson A.(acheteur vérifié)
purchased on 27/11/2023 
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2/5
★★☆☆☆
Defective packaging affected product
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Celeste A.(acheteur vérifié)
purchased on 27/11/2023 
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