Reviews Pinup Secret

Burnt and very red skin. Very disappointed with my purchase

DPD is simply not a good transport company. I still haven't received my goods.

My package was returned to the shop because it could not be delivered at the parcel shop.

Before using your products, my skin was in very good condition, without acne or redness. I have combination skin, only prone to a few discreet comedones on the sides of the nose and the chin, without particular dryness or irritation. During the first use of the "Precious Complexion" soap, which I left on for about a minute, I immediately felt tingling. I then applied the "Glow Booster Secret" soap (with turmeric) for about two minutes, before gently rinsing with water. Shortly after, I noticed significant redness and burning on my face, comparable to a sunburn, as well as a small scratch on my left cheek that bled slightly. These symptoms persisted for several days despite the application of Dexeryl cream to soothe the skin.

Not satisfactory.

1 soap missing! 38 euros 1 soap is expensive

I have never received my package

I ordered the turmeric soap for the first time, zero results, really disappointed

The products burned my skin

I was delivered to a pickup point that I did not select, 30 minutes from my home, which is a 1-hour round trip by car. No explanation or compensation offered, I will not order from you again.

A well-known influencer who works with Pinup Secret confirmed that the order would be duplicated but I only received one package!!

Very disappointed with my first order. I wrote a message to report a malfunction in my received order and I did not get a response. Not serious.

My goods were allegedly delivered and are not accessible to me.

15 days that I've been waiting for my package....

Unfriendly customer service

For the price, I would have liked the box that goes with the soap.

Too little time to go pick up your package

I still haven't received my package

No because they delivered my package to another city and so I couldn't pick it up

Packet was half open and it was simply put in the mailbox.. although it didn't fit..

A pickup at the myFlexbox station was not possible - very lengthy refund process, but it ultimately occurred.

I bought the soap years ago and I have to say something has changed. My skin feels very dry after cleansing!

Unfortunately, my package never arrived - also the service for the feedback from Pin up is catastrophic, I have to fill out a form in English and send my ID - the goods were paid for but never arrived!!

Not satisfied, package was returned without reason and I don't see why I should pay for resending.

Really bad, I was at home and the delivery was supposedly undeliverable. Then the package was taken to the other side of the city where I had to drive 40 minutes to get it, only to not receive it because my ID was not sufficient as a picture for the kiosk owner. Never again!

I haven't received a package until today. It has obviously been lost in transit, but I am not getting a replacement delivered either. No, I haven't gotten my money back either.

The products never arrived...

I ordered two sets and only received one soap

I have NOT received the goods until today, it pisses me off, the main thing is already paid

I did not receive paid goods. I was at the pickup point with the DPD email and ID. Also within the time frame. The staff was very unfriendly. They were in the wrong store and could not find my package. They wanted my number and did not call me. I showed them everything on my smartphone. Incredible! Never again! I only heard negative experiences about this kiosk at the cathedral. I will not pay again. I have neither goods nor an explanation.

Dear Pin UP Team, unfortunately the shipment has not arrived at my place. It was dropped off at a DPD store; but it seems it is not registered for me there. (I went there once after 3 working days and again after 7, as it was said maybe it has not been delivered yet). For this reason, I also sent an email to the DPD team and you to clarify the issue. I kindly ask for feedback. Thank you and best regards, Myriam Koppers

I received a wrong delivery that I would like to return, but I am not getting a response.

Order did not arrive!

The shipment has not arrived

Order never arrives at the delivery points!

Turmeric soap stains nails extremely!

Unfortunately, the worst parcel delivery service in my region and home delivery costs extra. Once and never again

The shipping took forever

First, the package arrived heavily damaged. The smell of the soap was already coming through the shipping packaging, in my opinion, very strongly perfumed. The soap dries out the skin incredibly, this is simply due to the high pH value, super alkaline. Even after intensive moisturizing, you can still feel the dry skin after use. For the extremely high price and the effect the product has, I unfortunately cannot recommend the goat milk soap.

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