Reviews Pinup Secret

I recommended it, so that means I was very satisfied

I still haven't received my order from 24.03.2026. No information, no reaction. Unfortunately, I have to give one star... which is not deserved.

I have never received my package

I have a problem that you are delaying sending the package, you don't have this habit and I am really disappointed because the moisturizing creams, the packaging, I can't use it with it is damaged.

I have not received my package and do not know where it is now.

Honestly very disappointed... I tried the facial peeling, and I saw absolutely no effect. For me, it's really useless, it didn't bring anything. I do not recommend.

Very poorly tolerated products and no help from customer service. No recommendation!

Very complicated to remove after only 2 minutes of application as advised ...

The shipment was sent to the wrong parcel shop. Berlin instead of Pforzheim - even though everything is correctly listed on the delivery note. I immediately contacted support, was repeatedly put off, and received NO SOLUTION. Goods still NOT received. I even contacted the shipping service provider, who stated that there was never any contact from you as the sender and also no information that the package needed to be redirected. This is now going back to the sender as it will not be kept for more than 7 days. Customer service continues to put me off and provides no information. If I could, I would give no stars at all. Goods still NOT RECEIVED. Very disappointing customer experience. I am more than angry and feel not taken seriously.

After a week of use according to the recommendation, my skin has become worse than ever in my life. Pimples, flakes, dryness, irritated and burning skin. It's outrageous that influencers promote such things and apparently do not care about people's health.

Hello, I sent you a message with a photo showing that your oil burned my skin, I still have not received a response from you

Not received

Package still not received, without any news from Chronopost for 10 days

Unfortunately, the delivery has not arrived at my place.

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I did not receive the package. Delivery problem, can I get a refund?

Unfortunately got a rash

The soaps arrived broken.

I have not received my order until today. And also no refund. I have been waiting for 4 weeks for it!

Where was damaged

Hello, After application, I felt strong burns on my hands and face. The situation worsened with visible skin damage, including skin loss on my face, as well as completely burned hands. I can of course send you photos as well as proof of purchase.

I did not receive my shipment, I provided my address and it was automatically forwarded to a parcel shop. When I got the info that my package had arrived there, I received the info that nothing had arrived, the same thing happened the next day 🙁 Then I went on vacation, I requested that the package not be returned, that also did not work. This is not the customer service I am used to. If I provide the delivery address, I expect it to be used and not some parcel shop.

Your secret pinup soap burned my skin and left me stains that I will never forget. I should never have bought it, by the way, I will post on social media.

Satisfied with the service

The 2 soaps gave me a lot of pimples, I am not satisfied at all

Unfortunately, I could not tolerate a product. The feedback on this was not satisfactory.

I have not received the product until today. I have not received a response to my follow-up email to customer service. This has never happened to me before. I am very disappointed. At least I would like to have my money refunded.

Order not arrived

The 3 oils I took, the pump didn't work so there was a lot of product loss, not easy to use. All 3 were defective but it only concerns the container.

Burns on the face, dries out the house and smells very pungent. Too bad. The brush only picks up product and is difficult to wash out, so there are still many residues left. So far, my skin has not shown any positive results, rather negative.

No because I haven't received my package

I returned the item, no refund yet. Slow service, therefore bad.

The delivery by DPD is unacceptable for customers, they leave a package in the parcel station for only 3 days.

Ordered delivery to home for 3 euros more. Not there at the time of delivery, so the package was taken to a parcel shop. IMPOSSIBLE!!!

Package received empty and open

Package not received

I will not order products that are too disappointing from my purchase

Unfortunately, I am very dissatisfied with the product. After using the soap, I had an allergic reaction and my skin is severely swollen. For a product costing 66 €, I would have expected significantly more tolerability and quality. I would like to return the product and get my money back. Unfortunately, I cannot find any reachable customer service on your website. Therefore, I urgently request contact and clarification of this problem.

I immediately got pimples and redness, I can't tolerate the soap at all.

Stupid, that Pinup still doesn't take my address. It works with other providers. I don't want to do without Pinup's products anymore.