/10
★★★★★
based on 77322 reviews published
★★★★★
based on 77322 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Bad - Package never arrived. Customer service does not respond.
SĂ©verine P.
purchased on 05/03/2025
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1
/5
★☆☆☆☆
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
Stephanie K.
purchased on 14/03/2025
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1
/5
★☆☆☆☆
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
Pia T.
purchased on 17/03/2025
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1
/5
★☆☆☆☆
It burns on the face after a while and dries out the whole face
Aylin G.
purchased on 05/03/2025
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1
/5
★☆☆☆☆
I can only judge products that I have actually received
Cindy W.
purchased on 05/03/2025
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1
/5
★☆☆☆☆
My package has not arrived..
Lisa-marie B.
purchased on 01/03/2025
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1
/5
★☆☆☆☆
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
Patricia S.
purchased on 02/03/2025
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1
/5
★☆☆☆☆
I have not received my package yet đ
Julia V.
purchased on 20/02/2025
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1
/5
★☆☆☆☆
Item not received
Marina R.
purchased on 14/02/2025
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1
/5
★☆☆☆☆
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
Fabienne H.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
The package did not arrive. Why do you send it to a depot and not to the customer's address?
Katharina S.
purchased on 07/02/2025
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1
/5
★☆☆☆☆
The item did not arrive and I have not received any feedback!
Christina D.
purchased on 08/02/2025
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1
/5
★☆☆☆☆
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. đ
Carina F.
purchased on 06/02/2025
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1
/5
★☆☆☆☆
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
Anke K.
purchased on 23/01/2025
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1
/5
★☆☆☆☆
The pump on my oil-free cream doesn't work.
Pascale P.
purchased on 24/01/2025
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1
/5
★☆☆☆☆
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
Aurélie P.
purchased on 22/01/2025
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1
/5
★☆☆☆☆
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
Emmanuelle L.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I haven't received my parcel yet. It arrived at a relay point that does not exist.
Jessica P.
purchased on 31/01/2025
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1
/5
★☆☆☆☆
I still haven't received my order
Hind P.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
Janine K.
purchased on 03/01/2025
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1
/5
★☆☆☆☆
I still haven't received anything!!!
Claire D.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I placed my order 15 days ago and I still haven't received my parcel.
Amélie R.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I did not receive the order obviously lost package
Carole H.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I still haven't received my order
Hanane M.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
Stephanie S.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I have received an incomplete parcel
Amélie M.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
Viola S.
purchased on 25/01/2025
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1
/5
★☆☆☆☆
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
Melanie S.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
Stephanie K.
purchased on 13/01/2025
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1
/5
★☆☆☆☆
I have not received my order
Karima K.
purchased on 25/01/2025
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