/10
★★★★★
based on 77646 reviews published
★★★★★
based on 77646 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order was never delivered. I am still waiting for my package!
Carolin P.
purchased on 25/04/2025
Translated review
1
/5
★☆☆☆☆
No package received!
Sonja K.
purchased on 28/04/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days
Sandra K.
purchased on 26/04/2025
Translated review
1
/5
★☆☆☆☆
I find the shipping totally exaggerated.
Karina T.
purchased on 22/04/2025
Translated review
1
/5
★☆☆☆☆
The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!
Davina K.
purchased on 24/04/2025
Translated review
1
/5
★☆☆☆☆
I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.
Martina O.
purchased on 22/04/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!
Isabell E.
purchased on 16/04/2025
Translated review
1
/5
★☆☆☆☆
Package has not arrived. Still waiting for a refund.
Ann-kathrin P.
purchased on 03/04/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my order because something went wrong with my delivery address.
Elke S.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
Giulia-maria S.
purchased on 28/03/2025
Translated review
1
/5
★☆☆☆☆
Bad - Package never arrived. Customer service does not respond.
Séverine P.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
Stephanie K.
purchased on 14/03/2025
Translated review
1
/5
★☆☆☆☆
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
Pia T.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
It burns on the face after a while and dries out the whole face
Aylin G.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
I can only judge products that I have actually received
Cindy W.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
My package has not arrived..
Lisa-marie B.
purchased on 01/03/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
Patricia S.
purchased on 02/03/2025
Translated review
1
/5
★☆☆☆☆
I have not received my package yet 🙁
Julia V.
purchased on 20/02/2025
Translated review
1
/5
★☆☆☆☆
Item not received
Marina R.
purchased on 14/02/2025
Translated review
1
/5
★☆☆☆☆
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
Fabienne H.
purchased on 08/01/2025
Translated review
1
/5
★☆☆☆☆
The package did not arrive. Why do you send it to a depot and not to the customer's address?
Katharina S.
purchased on 07/02/2025
Translated review
1
/5
★☆☆☆☆
The item did not arrive and I have not received any feedback!
Christina D.
purchased on 08/02/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. 🙁
Carina F.
purchased on 06/02/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
Anke K.
purchased on 23/01/2025
Translated review
1
/5
★☆☆☆☆
The pump on my oil-free cream doesn't work.
Pascale P.
purchased on 24/01/2025
Translated review
1
/5
★☆☆☆☆
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
Aurélie P.
purchased on 22/01/2025
Translated review
1
/5
★☆☆☆☆
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
Emmanuelle L.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
I haven't received my parcel yet. It arrived at a relay point that does not exist.
Jessica P.
purchased on 31/01/2025
Translated review
1
/5
★☆☆☆☆
I still haven't received my order
Hind P.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
Janine K.
purchased on 03/01/2025
Translated review