/10
★★★★★
based on 78216 reviews published
★★★★★
based on 78216 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Refund
Sofiane G.
purchased on 16/06/2025
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1
/5
★☆☆☆☆
Burned skin irritation -+++
Emilie C.
purchased on 15/06/2025
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1
/5
★☆☆☆☆
I am now waiting 7 weeks for my goods (June 27, 2025) that I ordered on May 11, 2025. I specified that it should be delivered to a parcel shop, but I didn't know that this specified business no longer accepts packages. Okay, that can happen, so I took the next possible opportunity to use a MYFLEXBOX on my way home, which I didn't know required a QR code or an 8-digit code according to the parcel service, which I should get from the sender, not from them. So I wrote to the sender again, and they said I wouldn't get it from them either, so I still haven't received my package, and now I am getting a message that I have to pay 4.99€ again because of this. This is customer service; there is nothing more to say about it, especially since I go to work and packages have already gone missing in my building, so I use parcel shops and stations for pickup.
Jana K.
purchased on 11/05/2025
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1
/5
★☆☆☆☆
No. Unfortunately, the ordering process and the subsequent issues with the incorrect delivery location by your company have not been satisfactorily resolved.
Solvig O.
purchased on 15/05/2025
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1
/5
★☆☆☆☆
Package never received
Robert M.
purchased on 07/06/2025
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1
/5
★☆☆☆☆
I have not received the product. The product was supposed to be delivered via dpd. I received an email stating that the product should be delivered in 1-2 business days and then for days nothing happened. I had to actively search for the tracking number to find out that the product could not be delivered and was sent back. The reason why the product could not be delivered was not specified. I would have loved to test the product and am very disappointed that I did not receive it. But honestly, I did not expect anything different with dpd shipping. So a new order won't help either. Very unfortunate.
Natalie L.
purchased on 06/06/2025
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1
/5
★☆☆☆☆
The goods have still not been delivered thanks to dpd
Bianca S.
purchased on 07/06/2025
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1
/5
★☆☆☆☆
Order not received
Katharina H.
purchased on 21/05/2025
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1
/5
★☆☆☆☆
Doesn't bring anything at all. Now I have even worse skin plus pimples. Waste of money.
Nadja M.
purchased on 22/05/2025
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1
/5
★☆☆☆☆
I did not receive the package.
Gina I.
purchased on 16/05/2025
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1
/5
★☆☆☆☆
I was only offered a discount code as compensation after receiving the broken package with the damaged goods. This did not improve my waiting time in relation to the urgency of my order. I had already provided a discount code in the respective order, which has of course expired for my current order.
Sabrina K.
purchased on 16/05/2025
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1
/5
★☆☆☆☆
My skin has developed so many inflamed pimples after using the soap! Unfortunately, I cannot recommend it.
Jana W.
purchased on 13/05/2025
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1
/5
★☆☆☆☆
Shipment never arrived due to DPD. The worst delivery service one can use. I now have to pay for shipping again.
Ann-kathrin K.
purchased on 13/05/2025
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1
/5
★☆☆☆☆
I did not receive my order.
Sandy V.
purchased on 13/05/2025
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1
/5
★☆☆☆☆
I haven't received my package yet.. Also no money back, allegedly I have to wait 30 days due to an investigation. I will submit everything to my legal protection insurance if I do not receive either the goods or the money back.
Martina W.
purchased on 30/04/2025
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1
/5
★☆☆☆☆
My order was never delivered. I am still waiting for my package!
Carolin P.
purchased on 25/04/2025
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1
/5
★☆☆☆☆
No package received!
Sonja K.
purchased on 28/04/2025
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1
/5
★☆☆☆☆
I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days
Sandra K.
purchased on 26/04/2025
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1
/5
★☆☆☆☆
I find the shipping totally exaggerated.
Karina T.
purchased on 22/04/2025
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1
/5
★☆☆☆☆
The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!
Davina K.
purchased on 24/04/2025
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1
/5
★☆☆☆☆
I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.
Martina O.
purchased on 22/04/2025
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1
/5
★☆☆☆☆
Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!
Isabell E.
purchased on 16/04/2025
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1
/5
★☆☆☆☆
Package has not arrived. Still waiting for a refund.
Ann-kathrin P.
purchased on 03/04/2025
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1
/5
★☆☆☆☆
I did not receive my order because something went wrong with my delivery address.
Elke S.
purchased on 17/03/2025
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1
/5
★☆☆☆☆
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
Giulia-maria S.
purchased on 28/03/2025
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1
/5
★☆☆☆☆
Bad - Package never arrived. Customer service does not respond.
Séverine P.
purchased on 05/03/2025
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1
/5
★☆☆☆☆
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
Stephanie K.
purchased on 14/03/2025
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1
/5
★☆☆☆☆
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
Pia T.
purchased on 17/03/2025
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1
/5
★☆☆☆☆
It burns on the face after a while and dries out the whole face
Aylin G.
purchased on 05/03/2025
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1
/5
★☆☆☆☆
I can only judge products that I have actually received
Cindy W.
purchased on 05/03/2025
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