/10
★★★★★
based on 72305 published reviews
★★★★★
based on 72305 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately, I didn't tolerate the soap at all. I've never had any problems with my skin, I've always been able to tolerate everything and have never suffered from blemishes or spots. Unfortunately, this is now different after using the cream! I have developed a bad rash and severe blemishes! I am very disappointed.
Charlotte A.
purchased on 10/04/2024
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1/5
★☆☆☆☆
Got the wrong article.
Gordana K.
purchased on 07/04/2024
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1/5
★☆☆☆☆
Not satisfied at all
Hatice A.
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1/5
★☆☆☆☆
Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back
Marlene E.
purchased on 09/02/2024
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1/5
★☆☆☆☆
Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!
Jarna K.
purchased on 07/03/2024
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1/5
★☆☆☆☆
No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!
Kesha H.
purchased on 07/03/2024
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1/5
★☆☆☆☆
Customer support does not write me back. My cream has arrived leaking.
Nico Z.
purchased on 07/03/2024
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1/5
★☆☆☆☆
Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .
Jessica S.
purchased on 26/12/2023
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1/5
★☆☆☆☆
I didn't get the precious cream.
Justine E.
purchased on 10/02/2024
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1/5
★☆☆☆☆
Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.
Amelie A.
purchased on 09/02/2024
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1/5
★☆☆☆☆
I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.
Stéphanie F.
purchased on 09/02/2024
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1/5
★☆☆☆☆
Very satisfied Effectiveness++ Very satisfied
Laurence M.
purchased on 10/02/2024
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1/5
★☆☆☆☆
At the top
Aïcha M.
purchased on 10/02/2024
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1/5
★☆☆☆☆
Unfortunately, my package never arrived
Luisa L.
purchased on 27/01/2024
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1/5
★☆☆☆☆
Order received empty it's been 2 weeks I'm waiting for someone to get back to me
Aurélien L.
purchased on 06/02/2024
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1/5
★☆☆☆☆
I did not receive the article
Emilie G.
purchased on 06/02/2024
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1/5
★☆☆☆☆
No stars! I've been waiting for my parcel since February 6th!
Celine D.
purchased on 08/02/2024
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1/5
★☆☆☆☆
Incomplete order
Laurence S.
purchased on 07/02/2024
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1/5
★☆☆☆☆
Order never received
Marine C.
purchased on 05/02/2024
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1/5
★☆☆☆☆
I'm not satisfied, I'm missing an article. I've reported it, but no action yet.
Lise L.
purchased on 02/02/2024
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1/5
★☆☆☆☆
Fast delivery
Gabriele K.
purchased on 05/02/2024
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1/5
★☆☆☆☆
Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid
Julie D.
purchased on 05/02/2024
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1/5
★☆☆☆☆
Great, very good product ❤️
Annie C.
purchased on 03/02/2024
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1/5
★☆☆☆☆
I did not receive my order
Mallaury B.
purchased on 03/02/2024
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1/5
★☆☆☆☆
Cream that burns my face, disappointed considering the price of the products I would not recommend.
Joanna R.
purchased on 03/02/2024
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1/5
★☆☆☆☆
Very good products that I have been taking for années♥️
Valerie C.
purchased on 02/02/2024
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1/5
★☆☆☆☆
My parcel never arrived. Unfortunately, the handling was miserable. Great products, when they arrive. I have not ordered since then
Nicole S.
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1/5
★☆☆☆☆
Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.
Alexandra M.
purchased on 01/02/2024
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1/5
★☆☆☆☆
I haven't received my parcel, what a shame!
Akim N.
purchased on 01/02/2024
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1/5
★☆☆☆☆
My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.
Patricia J.
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1/5
★☆☆☆☆
Order not received ...
Ondine V.
purchased on 30/01/2024
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1/5
★☆☆☆☆
The products I give 5 stars but order would be better with invoice with bank transfer
Nelli H.
purchased on 31/01/2024
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1/5
★☆☆☆☆
Zero customer service. Shipment not received.
Sarah F.
purchased on 31/01/2024
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1/5
★☆☆☆☆
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
Eudoxia M.
purchased on 29/01/2024
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1/5
★☆☆☆☆
I have not received my package!
Angela H.
purchased on 25/01/2024
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1/5
★☆☆☆☆
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
Anne-katrin H.
purchased on 22/01/2024
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1/5
★☆☆☆☆
The soap burns the eyes and makes the skin dry 🙁
Jessica K.
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1/5
★☆☆☆☆
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
Kim J.
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1/5
★☆☆☆☆
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
Pia H.
Translated review
1/5
★☆☆☆☆
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
Mijanou S.
Translated review
1/5
★☆☆☆☆
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
Nicole H.
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1/5
★☆☆☆☆
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
Melanie K.
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1/5
★☆☆☆☆
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
Sarah Helena R.
Translated review
1/5
★☆☆☆☆
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
Christa C.
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1/5
★☆☆☆☆
Order bad.
Elfi N.
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1/5
★☆☆☆☆
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
Julia K.
Translated review
1/5
★☆☆☆☆
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
Rebecca A.
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1/5
★☆☆☆☆
I never received my order.
Sina S.
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1/5
★☆☆☆☆
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
Gina B.
Translated review
1/5
★☆☆☆☆
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
Alina L.
Translated review
1/5
★☆☆☆☆
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
Julia O.
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1/5
★☆☆☆☆
No delivery to the specified address
Flo B.
purchased on 13/01/2024
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1/5
★☆☆☆☆
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
Lea B.
Translated review
1/5
★☆☆☆☆
Super great skin results, glad to have discovered the Secret range
Daniela K.
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1/5
★☆☆☆☆
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
Julia R.
Translated review
1/5
★☆☆☆☆
We paid for 2 soaps and only received 1
Severine B.
purchased on 19/12/2023
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1/5
★☆☆☆☆
I never received my parcel...
Yona P.
purchased on 18/12/2023
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1/5
★☆☆☆☆
Very disappointed soap break soap box is cracked
Nadege H.
purchased on 17/12/2023
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1/5
★☆☆☆☆
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
Nathalie A.
purchased on 17/12/2023
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1/5
★☆☆☆☆
I took the whole range. Very drying on the skin... including the cream... I expected better.
Samira B.
purchased on 17/12/2023
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