9.3/10
★★★★★
based on 79989 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Bad communication for the arrival of the package. We do not choose the relay point, and the address of the relay point is very badly indicated (not the same address on the message received on the mailbox as on the SMS

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Lise L.
purchased on 01/03/2019
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1 /5
★☆☆☆☆

I have received all items in my order in two shipments just as you stated. Number unreachable . I hope to be at least pleased with the product when I receive it Lol!

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Meryl E.
purchased on 26/02/2019
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1 /5
★☆☆☆☆

The cream gives me a rash

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Jennifer B.
purchased on 28/02/2019
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1 /5
★☆☆☆☆

I didn't get my package

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Charisma P.
purchased on 27/02/2019
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1 /5
★☆☆☆☆

It's still making me more of a pimple.

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Barbora B.
purchased on 11/02/2019
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1 /5
★☆☆☆☆

I didn't get my package really disappointed

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Nadia B.
purchased on 25/02/2019
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1 /5
★☆☆☆☆

I received a broken product in its packaging, the oil-free cream... so very disappointed...

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Camille P.
purchased on 22/02/2019
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1 /5
★☆☆☆☆

It dried out my face and gave me little pimples.

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Selime D.
purchased on 23/02/2019
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1 /5
★☆☆☆☆

The pinup-secret soap will make a red stain appear under the eye it's been 2 months now that I have this stain, I have tried everything to make it go away and nothing was used I don't use the soap since the appearance of the stain. I don't recommend this product at all and yet I have heard positive opinions I am totally disappointed hoping that my stain will go away one day for the moment it's not going well.

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Zeynep O.
purchased on 20/01/2019
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1 /5
★☆☆☆☆

I didn't even use the products for a week, I had patches on my face. I had very dry skin, even my lips. Even though I didn't have any skin problems before. Very disappointed, the products are not suitable for all skin types.

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Adeline P.
purchased on 13/02/2019
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1 /5
★☆☆☆☆

I'm allergic to this product!

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Marion B.
purchased on 19/02/2019
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1 /5
★☆☆☆☆

Late Arrivals

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Mathilde G.
purchased on 18/02/2019
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1 /5
★☆☆☆☆

Not so handmade and natural in composition... I'm disappointed.

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Diane D.
purchased on 16/02/2019
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1 /5
★☆☆☆☆

The soap is fine but I didn't get the oil I ordered... The after-sales service tells me to check with the Post Office and doesn't want to deal with it. I'm disappointed.

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Camille R.
purchased on 17/02/2019
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1 /5
★☆☆☆☆

I used the soap once and it scratched my face and accentuated my pimples.

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Sabrina A.
purchased on 17/02/2019
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1 /5
★☆☆☆☆

All right.

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Fadila Z.
purchased on 17/02/2019
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1 /5
★☆☆☆☆

I have ordered a special pack with a goat's milk soap, oil-free cream peeling and a free soap. I only received the soap and the peeling and pinpup put it back on the post office account without even trying to find a solution I paid for something I didn't receive I wouldn't recommend them even if their products are good!

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Daphnée G.
purchased on 12/02/2019
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1 /5
★☆☆☆☆

Delivery times too long

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Camille L.
purchased on 08/02/2019
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1 /5
★☆☆☆☆

Delivery and after-sales service more than deplorable ... In spite of the efficiency of the products ordered, I will no longer recommend them!

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Davina C.
purchased on 23/01/2019
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1 /5
★☆☆☆☆

It says that the results are immediate, but I've been using the soap and cream for a week now. I have even more pimples than when I started.

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Andréa G.
purchased on 13/02/2019
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1 /5
★☆☆☆☆

I've never received a package

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Alexandra R.
purchased on 15/02/2019
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1 /5
★☆☆☆☆

Not received

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Angelina C.
purchased on 13/02/2019
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1 /5
★☆☆☆☆

No results, and my daughter had an allergic reaction. We had to go to the doctor.

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Laetitia L.
purchased on 18/09/2018
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1 /5
★☆☆☆☆

Super nothing to say

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Emilie R.
purchased on 13/02/2019
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1 /5
★☆☆☆☆

Nul

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Soumia A.
purchased on 12/02/2019
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1 /5
★☆☆☆☆

I find that the service is not good, I ordered my colli in July 2018 it's February 2019 and I finally received my colli. I had to pay 3,90€ more for the transport whereas the colli never arrived expensive me and I did not have to recommend to go to seek my coli at the post office or any... so I would not order any more expensive you and would recommend to nobody to come expensive you very disappointed?

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Kinsley D.
purchased on 13/02/2019
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1 /5
★☆☆☆☆

I don't know if this is normal, but this product on me develops a lot of pimples and my face gets hot. So I stopped. Money thrown away. I love it.

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Wendy C.
purchased on 13/02/2019
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1 /5
★☆☆☆☆

Poor packaging regarding my order ... product already opened, rather disturbing for a question of hygiene

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Elodie P.
purchased on 12/02/2019
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1 /5
★☆☆☆☆

Nul

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Vanessa C.
purchased on 12/02/2019
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1 /5
★☆☆☆☆

Compliant products. Fast delivery.

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Laurence P.
purchased on 29/01/2019
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1 /5
★☆☆☆☆

Hello, it's not working.

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Sophie H.
purchased on 06/02/2019
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1 /5
★☆☆☆☆

I'm still waiting for my refund after my return.

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Coppélia P.
purchased on 05/02/2019
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1 /5
★☆☆☆☆

It's burning my face.

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Emel H.
purchased on 07/02/2019
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1 /5
★☆☆☆☆

I ended up with huge pimple patches on my face and skin that was completely assaulted! I don't recommend it!

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Margault P.
purchased on 05/02/2019
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1 /5
★☆☆☆☆

I'm not getting any results yet.

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Tissem E.
purchased on 06/02/2019
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1 /5
★☆☆☆☆

Nul

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Nejma B.
purchased on 06/02/2019
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1 /5
★☆☆☆☆

Can't even deliver a package to a door.

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Melodie K.
purchased on 07/02/2019
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1 /5
★☆☆☆☆

Two products are missing from my order and they tell me it's the post office's fault, but the package was intact and hadn't been opened... ARNAQUE

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Daisy L.
purchased on 06/02/2019
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1 /5
★☆☆☆☆

He gave me too many pimples, too many cysts, too much red skin, frankly, very disappointed.

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Assia Y.
purchased on 05/02/2019
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1 /5
★☆☆☆☆

Absolutely awful experience with customer service. My package arrived safely but damaged. The product was not in it. After contacting the customer service several times, sending photos and evidence, they inform me that it does not concern them and even refuse to refund me. They let me deal with the carrier. Might as well tell you that I would never receive my product and yet I was charged. I do not recommend at all the customer service is non-existent and incorrect with consumers. Shameful and absurd!

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Anna T.
purchased on 03/02/2019
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