★★★★★
based on 1634 reviews published
Latest negative customer reviews
The truffle juice had no taste
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Sorry but the truffles had practically no scent. Nice appearance but the smell and taste were not there.
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
No taste
Very small truffles, both white and black.
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
I did not receive my order despite 2 delivery information on different days and I was told on the last day that it had to be returned because it was expired!!!! How can I get a refund?
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.
Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.
We remain at your disposal and apologize for the inconvenience caused.
Best regards,
The Plantin team
Truffle with no taste. Very disappointed.
Dried truffles, no smell, disappointing purchase
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.
A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.
We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).
We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
The Plantin team
No taste
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
Truffle without any taste 70€ that ended up in the trash!
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
Not happy with the quality, supposedly a truffle!!! No truffle taste
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
Non-receipt of the package, the carrier is incompetent
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
The third door was not labeled and empty. I have contacted Plantin about this three times, but have not received any feedback so far.
Frozen truffles Once again !!!!!
We would like to clarify that it is impossible to receive frozen truffles, except in the case of a specific order for frozen truffles, clearly identified as such on our site.
To better understand the situation and verify the elements of your order together, we invite you to contact us by phone. We can analyze the issue and consider an appropriate solution.
Awaiting your call,
Best regards,
The Plantin team
Truffle without taste I will not recommend on the Plantin site.............
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
FADE, VERY HARD TO CUT
The truffles arrived too old and they had an unusual smell
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
Very good product, many thanks
The truffles were tasteless.
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
Hello, Following my order, I received 3 truffles. One of them went straight into the garbage can, rotten and limp. In a box of button mushrooms, I don't care, but here. We shouldn't get into the habit of putting the wrong pieces in mail-order sales. For me, it's over... Have a nice day.
No taste at all. I am very disappointed
The truffles I received had no taste and no smell !!! Which is the last straw for a truffle !!!
I bought a fresh truffle on paper and received a truffle from a freezer. No taste and no scent. I had a good experience ordering from vente privée and wanted to try again. Bad idea
Very disappointed, both with the format and the taste
The truffle was not mature, no white and white at the heart.
Soft truffles
Salt with summer truffle not so good to be polite.
Alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
DEGEULASSE
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
The truffles weren't ripe at all
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