★★★★★
based on 1302 reviews published
Latest negative customer reviews
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
Very good product, many thanks
The truffles were tasteless.
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
Hello, Following my order, I received 3 truffles. One of them went straight into the garbage can, rotten and limp. In a box of button mushrooms, I don't care, but here. We shouldn't get into the habit of putting the wrong pieces in mail-order sales. For me, it's over... Have a nice day.
No taste at all. I am very disappointed
The truffles I received had no taste and no smell !!! Which is the last straw for a truffle !!!
I bought a fresh truffle on paper and received a truffle from a freezer. No taste and no scent. I had a good experience ordering from vente privée and wanted to try again. Bad idea
Very disappointed, both with the format and the taste
The truffle was not mature, no white and white at the heart.
Soft truffles
Salt with summer truffle not so good to be polite.
Alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
DEGEULASSE
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
The truffles weren't ripe at all
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
Ordered truffle extra and recu truffles 20 gr
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
I still haven't received my oil ???
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
Truffles poorly packed, no cold pack. Chronopost delayed. The taste was weak or non-existent - only the smell remained. Disappointed ...
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.
On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.
Truffles arrive frozen 🤷
No aroma, no taste, truffles filled with water, what a disappointment!
No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.