/10
★★★★★
based on 822 published reviews
★★★★★
based on 822 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
Marie-claire W.
purchased on 12/12/2023
Translated review1/5
★☆☆☆☆
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
Stephane R.
purchased on 16/12/2023
Translated review1/5
★☆☆☆☆
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
Micke C.
purchased on 01/11/2023
Translated review1/5
★☆☆☆☆
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
Farid A.
purchased on 16/07/2023
Translated review Answer from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
1/5
★☆☆☆☆
The truffles weren't ripe at all
Florence S.
purchased on 27/05/2023
Translated review1/5
★☆☆☆☆
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
Yohan M.
purchased on 05/02/2023
Translated review1/5
★☆☆☆☆
Ordered truffle extra and recu truffles 20 gr
Norbert E.
purchased on 16/12/2022
Translated review1/5
★☆☆☆☆
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
Acheteur Vérifié
purchased on 09/02/2022
Translated review Answer from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.
1/5
★☆☆☆☆
I still haven't received my oil ???
Acheteur Vérifié
purchased on 03/12/2021
Translated review1/5
★☆☆☆☆
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
Acheteur Vérifié
purchased on 30/08/2021
Translated review Answer from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
1/5
★☆☆☆☆
Truffles poorly packed, no cold pack. Chronopost delayed. The taste was weak or non-existent - only the smell remained. Disappointed ...
Acheteur Vérifié
purchased on 12/03/2021
Translated review1/5
★☆☆☆☆
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
Acheteur Vérifié
purchased on 06/02/2021
Translated review1/5
★☆☆☆☆
Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.
Acheteur Vérifié
purchased on 21/12/2020
Translated review1/5
★☆☆☆☆
On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.
Acheteur Vérifié
purchased on 05/12/2020
Translated review1/5
★☆☆☆☆
Truffles arrive frozen 🤷
Acheteur Vérifié
purchased on 10/12/2020
Translated review1/5
★☆☆☆☆
No aroma, no taste, truffles filled with water, what a disappointment!
Acheteur Vérifié
purchased on 04/12/2020
Translated review1/5
★☆☆☆☆
No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.
Acheteur Vérifié
purchased on 08/12/2019
Translated review