Plantin earns acclaim for consistently fast and reliable delivery, with several reviews noting delivery within a few days and careful packaging that preserves freshness, including ice packs and moisture absorbers. Customers highlight the quality and presentation of products, praising items such as truffles, truffle brie, ravioli, olive oil, and recipe cards, and describing the range as premium and well-packaged. The store’s customer service and responsiveness are frequent positive mentions, with reminders of professional handling, prompt responses, and a smooth ordering experience. Overall, customers repeatedly point to dependable shipping, solid product quality, and attentive service as stand-out strengths.
All reviews
C
Corinne M.
Rating: 5 out of 5
following a purchase from 21/10/2026
The truffles were carefully packaged and of excellent quality. The storage and preparation tips are very helpful.
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Response from Plantin
Hello,
Many thanks for your wonderful review!
We’re delighted that the quality of our truffles and the care taken with their packaging met your expectations. We’re also pleased to hear that our storage and preparation tips were helpful!
We do everything we can to offer you the best possible experience, from placing your order to enjoying your truffles.
We look forward to welcoming you back soon for more delicious discoveries!
The PLANTIN team
A
Audrey G.
Rating: 5 out of 5
following a purchase from 19/10/2026
The products are always top-notch
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Response from Plantin
Hello,
A big thank you for your loyalty and positive feedback!
We’re delighted to know that our products continue to fully satisfy you. Your trust and encouragement are a true reward for our entire team!
We look forward to seeing you again very soon for more delicious discoveries!
The PLANTIN team
M
Marianne V.
Rating: 5 out of 5
following a purchase from 19/10/2026
Good product. Fast delivery
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Response from Plantin
Hello,
A big thank you for your review!
We’re delighted that the quality of our products and the speed of our delivery met your expectations. Your satisfaction is our priority!
We look forward to seeing you again very soon for your next order!
The PLANTIN team
G
Gerald M.
Rating: 5 out of 5
following a purchase from 15/10/2026
Fast and perfect delivery!
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Response from Plantin
Hello,
Thank you so much for your review!
We are delighted that you appreciated the speed and quality of our delivery. Your satisfaction is our greatest reward!
We look forward to welcoming you back very soon for your next order!
The PLANTIN Team
S
Serge L.
Rating: 5 out of 5
following a purchase from 13/10/2026
Fantastic white truffles
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Response from Plantin
Hello,
Thank you so much for your review!
We are delighted that our white truffles have captivated you so much! Their unique fragrance and delicate aromas make them a true gastronomic treasure.
We hope they have elevated your finest recipes!
We look forward to welcoming you back for more gourmet discoveries.
The PLANTIN Team
E
Ehelen O.
Rating: 5 out of 5
following a purchase from 10/10/2026
Delicious flavours, strong truffle which is what I was looking for. Very happy with the quality and tastes of the products, have already added my oil, salts and sauces to several dishes. Thank you!
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Response from Plantin
Hello,
Thank you so much for your wonderful review!
We are delighted to hear that you enjoy the rich truffle flavours and the quality of our products!
It's a real pleasure to know that our oils, salts and sauces have already found their way into your dishes.
We hope they will continue to bring a delicious gourmet touch to your recipes!
We look forward to welcoming you back soon.
The PLANTIN Team
L
Laurence B.
Rating: 5 out of 5
following a purchase from 01/10/2026
Order received quickly, the gift set is very pretty… now all that's left is to discover what's inside
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Response from Plantin
Hello,
Thank you so much for your review!
We are delighted that you appreciated the speed of our delivery as well as the presentation of our gift set!
We hope its contents will bring you lovely surprises and delicious gourmet moments.
We look forward to welcoming you back very soon!
The PLANTIN Team
J
Jean Paul R.
Rating: 5 out of 5
following a purchase from 11/10/2026
Burgundy truffles, autumn delights!
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Response from Plantin
Hello,
Thank you so much for your lovely feedback!
We are delighted that you enjoyed our Burgundy truffles! A true autumn treasure, they add a gourmet and refined touch to your dishes.
We look forward to welcoming you back for more gourmet discoveries!
The PLANTIN Team
F
Franck V.
Rating: 5 out of 5
following a purchase from 11/10/2026
Very good
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Response from Plantin
Hello,
Thank you so much for your review!
We are delighted that your experience at PLANTIN fully satisfied you.
We look forward to welcoming you back very soon for your next order!
The PLANTIN Team
E
Eric T.
Rating: 5 out of 5
following a purchase from 28/09/2026
Perfect
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S
Solange M.
Rating: 5 out of 5
following a purchase from 05/10/2026
Perfect. Fast delivery.
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Response from Plantin
Hello,
Thank you very much for your review!
We’re delighted that you were completely satisfied with your order and appreciated our fast delivery.
We look forward to seeing you again soon!
The PLANTIN team
V
Valérie D.
Rating: 5 out of 5
following a purchase from 04/10/2026
The Advent calendar is magnificent and really high quality! The idea of a mill that fits onto the jars is truly brilliant. I can’t wait to start making my first recipes, because of course I’ve already opened everything! I even think this could be a gift to give yourself all year round, with different packaging designs, while keeping the great holder! Personally, I’m going to stick labels on the drawers. And as for the truffle preparations, I can’t wait to try them all!!! Thank you for the recipe cards!
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Response from Plantin
Hello,
A huge thank you for your lovely feedback!
We’re delighted that you like our Advent calendar so much! It’s wonderful to see that you couldn’t resist opening all the compartments!
We’re also very happy that you were won over by the mill and the recipe cards. Your idea of offering this gift set throughout the year is very interesting, and we’ll be sure to keep it in mind!
We hope you enjoy discovering all the delicious treats and have some wonderful moments with truffles!
The PLANTIN team
D
Dominique R.
Rating: 5 out of 5
following a purchase from 05/10/2026
As responsive as ever: products ordered on day 1 and delivered on day 3, even though I’m in Corsica, where parcels can be slow to arrive. The parcel was as carefully packed as ever, with ice packs and the truffles in separate bags with a moisture absorber. Nothing to complain about; everything is perfect, as always.
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Response from Plantin
Hello,
Many thanks for your continued loyalty and for this wonderful review!
We are delighted to hear that our fast delivery, even to Corsica, and the care taken in preparing our parcels continue to meet your expectations.
Your satisfaction is our greatest reward!
We look forward to helping you with your next orders.
The PLANTIN team
Y
Yves B.
Rating: 3 out of 5
following a purchase from 29/09/2026
Autumn truffles, no flavor. Surely not from Burgundy... Yet as expensive as Melano Sporum (€1,000 per kg). Very disappointing.
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Response from Plantin
Hello,
We are sincerely sorry to hear that the autumn truffles you received did not meet your expectations, particularly in terms of their aromatic intensity and value for money.
Burgundy truffles (Tuber uncinatum) have a naturally subtler aroma than Périgord black truffles (Tuber melanosporum). Their aromatic intensity can also vary depending on their maturity and the harvesting conditions.
Regarding their origin, we understand your concern. The name “Burgundy truffle” refers to a variety of truffle and does not necessarily guarantee that it comes from the Burgundy region.
We place great importance on the quality of our products and understand your disappointment given the price you paid.
If you wish, we would be delighted to speak with you to better understand your experience and consider a suitable solution (advice, an exchange, or a goodwill gesture).
You can email us at [email protected] or contact our customer service team directly.
Kind regards,
The Plantin team
J
Joëlle A.
Rating: 1 out of 5
following a purchase from 29/09/2026
I am VERY disappointed. The truffles were well packaged and kept cool, but had very little taste or aroma, and the grainy texture was unpleasant in the mouth. A far cry from the experience I expected.
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience with our truffles did not meet your expectations, both in terms of flavor and texture.
All our truffles are carefully selected and inspected by hand, one by one, in our workshops before being shipped fresh. As truffles are a natural, living product, their aromatic intensity and texture can vary depending on their maturity and the harvest period.
We understand your disappointment all the more because you took care to keep the truffles cool. The grainy texture and lack of aroma you describe deserve our full attention.
If you wish, we would be glad to speak with you to better understand your experience and offer you a suitable solution (advice, an exchange, or a goodwill gesture).
You can email us at [email protected] or contact our customer service team directly.
Kind regards,
The Plantin team
J
Jean Stephane S.
Rating: 1 out of 5
following a purchase from 24/09/2026
I paid for 100 g of truffles at the per-kilo price that applies when you buy 50. I pointed this out and received no response. It would be more beneficial to reply to the customer rather than launch surveys. Not professional at all.
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Response from Plantin
Hello,
We are sincerely sorry to hear that you are unhappy with the pricing of your order, as well as with the lack of response to your previous message.
We fully understand your concern about the price difference between the 50 g and 100 g packages. We would like to review your order in more detail so that we can understand the situation and provide you with the necessary explanations.
We also regret that your first inquiry went unanswered. Customer satisfaction is essential to us, and we place great importance on the quality of our communication.
If you wish, please contact us at [email protected] or get in touch directly with our customer service team so that we can review the matter together and offer you a suitable solution (an explanation of the pricing, an exchange, or a goodwill gesture).
Thank you for taking the time to share your experience with us.
Kind regards,
The Plantin team
F
Frédérique L.
Rating: 5 out of 5
following a purchase from 24/09/2026
Excellent products, very fast delivery. My guests had nothing but compliments: truffle brie with Quintessence, truffle ravioli (recipe from the website)—pure bliss!
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P
Paul B.
Rating: 5 out of 5
following a purchase from 22/09/2026
Impeccable!
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A
Anders M.
Rating: 5 out of 5
following a purchase from 21/09/2026
Quick service. Very noce.
M
Marie B.
Rating: 5 out of 5
following a purchase from 17/09/2026
excellent products, consistent quality and top level, very fast shipping
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Philippe H.
Rating: 5 out of 5
following a purchase from 07/01/2026
Perfect
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A
Alain G.
Rating: 5 out of 5
following a purchase from 14/09/2026
Delivery. Packaging. Product quality.
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D
Didier Et Claudine A.
Rating: 5 out of 5
following a purchase from 12/09/2026
Excellent
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B
Bruno C.
Rating: 2 out of 5
following a purchase from 13/09/2026
Truffles so dry they were almost inedible straight out of the box
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Response from Plantin
Hello,
We are truly sorry to hear that the truffles you received were too dry and did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. As truffles are a natural, living product, their condition can change depending on their maturity and storage conditions, but we fully understand your disappointment given the experience you described.
We would like to speak with you to better understand what may have happened and provide the best possible assistance (advice, a replacement, or a goodwill gesture).
You can email us at [email protected] or contact our customer service team directly.
Kind regards,
The Plantin team
J
Joelle P.
Rating: 5 out of 5
following a purchase from 07/09/2026
High quality product. Fast and careful shipping
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M
Martine L.
Rating: 5 out of 5
following a purchase from 10/09/2026
Fast delivery with the cold respected
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J
Jocelyne M.
Rating: 5 out of 5
following a purchase from 09/09/2026
Quality items. Beautiful presentation.
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A
Anne A.
Rating: 5 out of 5
following a purchase from 06/09/2026
Perfect and fast delivery
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J
Jean Paul Q.
Rating: 5 out of 5
following a purchase from 04/09/2026
the quality is there not tasted yet
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J
Jerome L.
Rating: 5 out of 5
following a purchase from 26/08/2026
Very good
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L
Laurent B.
Rating: 5 out of 5
following a purchase from 27/08/2026
very good
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E
Elise R.
Rating: 5 out of 5
following a purchase from 27/08/2026
Fast shipping, quality truffles
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A
Alain B.
Rating: 5 out of 5
following a purchase from 31/08/2026
Perfect 5 out of 5
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I
Ivano B.
Rating: 5 out of 5
following a purchase from 28/08/2026
Always perfect with Plantin, but Chronofresh to avoid delivery chosen but not delivered. Had to call to trigger my delivery and schedules not respected
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I
Isabelle B.
Rating: 5 out of 5
following a purchase from 28/08/2026
Perfect thank you!
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M
Micheline H.
Rating: 2 out of 5
following a purchase from 24/08/2026
Whole truffles received frozen
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Response from Plantin
Thank you for your feedback, and we are sorry for the inconvenience.
We can confirm that the whole truffles were not frozen when they left our premises. They were shipped fresh under our usual storage conditions.
Unfortunately, it is possible that during transport with Chronofresh, the temperature was set too low or a cold-chain incident caused them to freeze.
Please contact us directly so that we can review the situation with you and find a suitable solution. If possible, please also send us a few photos of the truffles as they were upon delivery.
Please accept our apologies for the inconvenience caused. We remain at your disposal.
Kind regards,
The Plantin team
M
Michele L.
Rating: 5 out of 5
following a purchase from 25/08/2026
PERFECT AND SO GOOD
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P
Pierre-Jean B.
Rating: 5 out of 5
following a purchase from 25/08/2026
Excellent truffles with perfect quality-price ratio.
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S
Serge B.
Rating: 5 out of 5
following a purchase from 24/08/2026
Excellent quality, fast delivery
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