/10
★★★★★
based on 822 published reviews
★★★★★
based on 822 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Truffle delivered in good condition but unfortunately not very fragrant.
Benoit M.
purchased on 18/03/2024
Translated review3/5
★★★☆☆
No taste, I don't recommend
Romain B.
purchased on 09/09/2023
Translated review Answer from Plantin
Hello Sir, We are very sorry to hear about your disappointment with your order. Can you tell us more about the products concerned, as your order was quite varied? I remain at your disposal for any further information and wish you an excellent day. Yours sincerely, La Maison Plantin
2/5
★★☆☆☆
No taste
Michel J.
purchased on 15/12/2023
Translated review Answer from Plantin
Hello, can you please tell me how many people you used this jar for? I see that you bought a 15g jar and a 30g jar of extra brushed truffles. For information, we recommend 15g for a dish for 1 person maximum, as the heat treatment (appertization) will have annihilated the truffle's aromas, so it's all the more important to respect this weight. We regret that your experience with this product did not live up to your expectations. If you like black truffles, you're probably used to eating them fresh. However, this product is appertized, having undergone two heat treatments in order to preserve the truffles for several years. These truffles are therefore cooked, with organoleptic qualities quite different from those of fresh truffles. You'll also have noticed that their appearance is very different from that of fresh truffles: the flesh of appertized truffles is black, with no marbling. This appertization also affects the smell: when opened, there is generally little or no smell, which is normal. Similarly, we tend to consume truffle-derived products that are flavored (oils, salts, etc.); as such, they will be much stronger in taste than the raw truffle, which remains subtle and light on the palate. It's also important to point out that this is a product that needs to be worked on: the smell and taste of these canned truffles develop when they come into contact with heat, or when they are infused in a fatty substance (butter or cheese, for example), hence the need to add them to a hot dish at the last moment, just before serving, or to let them infuse in the fatty substance for 24 to 48 hours before eating. They should never be added at the beginning or in the middle of cooking, for example, as this will destroy all their flavor. I hope these explanations have given you the answers to your questions, and we remain at your disposal should you have any further requests or queries. I wish you an excellent day. Sincerely, La Maison Plantin
2/5
★★☆☆☆
Very unconvincing first purchase, as the fresh truffles were a huge disappointment, with little smell and no flavour.
Florence B.
purchased on 17/01/2024
Translated review3/5
★★★☆☆
Disappointed with the quality of the truffles
Christian R.
purchased on 07/01/2024
Translated review3/5
★★★☆☆
Perfect navigation but the truffles ordered were not very tasty
Florence D.
purchased on 21/12/2023
Translated review3/5
★★★☆☆
I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.
Olivier F.
purchased on 18/12/2023
Translated review3/5
★★★☆☆
Medium
Sylvain H.
purchased on 18/12/2023
Translated review Answer from Plantin
Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team
3/5
★★★☆☆
The origins of truffles cannot be found
Vincent P.
purchased on 13/06/2023
Translated review3/5
★★★☆☆
The site is beautiful and easy to navigate, and the recipe ideas are great!
Leïla D.
purchased on 23/01/2023
Translated review2/5
★★☆☆☆
Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....
Hervé M.
purchased on 08/01/2023
Translated review3/5
★★★☆☆
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
Ghislaine R.
purchased on 06/01/2023
Translated review2/5
★★☆☆☆
Tasteless truffle, fast delivery
Alexandre D.
purchased on 27/12/2022
Translated review3/5
★★★☆☆
Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.
Jean-charles B.
purchased on 07/12/2022
Translated review2/5
★★☆☆☆
I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.
Daniel D.
purchased on 10/12/2022
Translated review3/5
★★★☆☆
Easy to access and well organized
Bernard R.
purchased on 29/11/2022
Translated review3/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 10/08/2022
Translated review2/5
★★☆☆☆
Products received not very fresh. In addition, the quality of the mandolin is questionable, in fact it is impossible to have an equal blade setting on each side, a difference of more than one millimetre.
Acheteur Vérifié
purchased on 06/08/2022
Translated review3/5
★★★☆☆
Very well designed and easy to use
Acheteur Vérifié
purchased on 21/01/2022
Translated review3/5
★★★☆☆
We were disappointed by the quality of the truffles.
Acheteur Vérifié
purchased on 09/02/2022
Translated review