★★★★★
based on 1302 reviews published
Latest neutral customer reviews
Not bad but not worth the melano
Unlike all the others, my last order was not up to par. The truffles lacked flavor and aroma.
Not much taste impeccable presentation but little interest at the tasting level
Late delivery.
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
Tasteless truffle
A little disappointed by the taste of the truffles, which lacks power.
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
This time the truffles lacked flavour!
Shipment within 24-48 hours, not the next day before 1pm...
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
Tasteless truffles. Very disappointing at this price.
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
Disappointed by the truffle cheese.
As truffle lovers, we couldn't find the taste or aroma of truffles. We're sorry, but we won't be doing this again!
Hello Very disappointed with the truffle brisure which had no taste and no flavour.
A particularly refined tasteless truffle.
5 stars for the delivery. 1 star for the truffle, which tasted as good as a Chinese truffle... my dish tasted almost nothing like it 🙁
Truffles not vacuum-packed and therefore far too moist
The truffles were good. The only downside was the delivery! Chronofreche were two days late in delivering and I even had to pick them up myself from the depot on the third day! Unacceptable! Plantin has nothing to do with it, but it's up to you to pass on our dissatisfaction. Sincerely
Disappointed! Out of 100g of truffles, about half were of mediocre quality, as if they had been kept too long before dispatch. We ate them 24 hours after receipt.
The package arrived but, contrary to the very clear instructions about the recipient, it was delivered to a person in the apartment building where I live, NOT designated by me as recipient or substitute ! I remember that there is privacy ! But the worst thing is that the person to whom my order was left, delivered it to my partner, thus ruining my surprise for Christmas! A total disaster! As for the condition of the contents, I still don't know, because the package will be opened on Christmas Day...at least that!!!
Having ordered, in addition to a truffle, a gift box for 5€, I received a disproportionate and ridiculously inadequate gift box / size of the truffle intended to make a Christmas gift. I'm disappointed with this process. Having
I'm quite disappointed with the product. I wanted these broken truffles to accompany tagliatelle, but the taste was very very bland, even when eating them directly from a spoon. I don't know if it's a defect of the product, but there was almost no truffle taste.
White truffle really not terrible, desolécar we were happy to taste them
Perfect merchandise but arrived 24 hours late with no information from chronofresh, who could not be reached.
We were disappointed by the truffle tasting; it was good but not wow! Considering the price, we expected better. Thank you
Thank you for taking the time to give us your feedback.
We are sorry that your experience was not satisfactory. Could you tell us a little more about how you ate your fresh truffles (in which dish, if they were cooked, for how many people)?
We attach great importance to customer satisfaction, which is why it's vital for us to understand your disappointment and take it into account with a view to continuous improvement.
Wishing you an excellent day.
Yours sincerely
The Plantin Team
It was a gift and I had specified it well, but I received it with the invoice inside and there was no personalized message for my mother.
Truffle delivered in good condition but unfortunately not very fragrant.
No taste, I don't recommend
No taste
Very unconvincing first purchase, as the fresh truffles were a huge disappointment, with little smell and no flavour.
Disappointed with the quality of the truffles
Perfect navigation but the truffles ordered were not very tasty
I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.
Medium
The origins of truffles cannot be found
The site is beautiful and easy to navigate, and the recipe ideas are great!
Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
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