/10
★★★★★
based on 1133 reviews published
★★★★★
based on 1133 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
The sponge cake was all crushed
Lea Q.
purchased on 21/06/2025
Translated review
Answer from Prêt à Garnir
Hello Léa,
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
5
/5
★★★★★
I recommend
Zahra N.
purchased on 20/06/2025
Translated review
Answer from Prêt à Garnir
Hello Zahra,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
1
/5
★☆☆☆☆
Very disappointed more than 10 broken tart bases in small unusable pieces…
Sylvie R.
purchased on 18/06/2025
Translated review
Answer from Prêt à Garnir
Hello Sylvie,
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
5
/5
★★★★★
Excellent
Michel C.
purchased on 19/06/2025
Translated review
Answer from Prêt à Garnir
Hello Michel,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
5
/5
★★★★★
Very well prepared and packaged, product conforms to the description. Thank you for the free pastries. I recommend
Christophe C.
purchased on 19/06/2025
Translated review
Answer from Prêt à Garnir
Hello Christophe,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
5
/5
★★★★★
Top
Bonny N.
purchased on 17/06/2025
Translated review
Answer from Prêt à Garnir
Hello Nya,
Thank you very much for your feedback!
We are delighted that our products pleased you and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Fill
Thank you very much for your feedback!
We are delighted that our products pleased you and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Fill
5
/5
★★★★★
Perfect
Jean-luc H.
purchased on 17/06/2025
Translated review
Answer from Prêt à Garnir
Hello Jean Luc,
Thank you very much for your feedback!
We are delighted that our products pleased you and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Fill
Thank you very much for your feedback!
We are delighted that our products pleased you and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Fill
5
/5
★★★★★
Perfect
Amelie D.
purchased on 16/06/2025
Translated review
Answer from Prêt à Garnir
Hello Amélia,
Thank you very much for your feedback!
We are delighted that our products pleased you and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Fill
Thank you very much for your feedback!
We are delighted that our products pleased you and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Fill
5
/5
★★★★★
-
Martine V.
purchased on 17/06/2025
Translated review
Answer from Prêt à Garnir
Hello Martine,
Thank you very much for your enthusiastic review!
We are delighted that our savarin babas from Prêt à Garnir pleased you. Their softness and ability to enhance all toppings — whether classic or creative — make these treats a true pleasure to share.
Your satisfaction warms our hearts and motivates us to continue offering you delicious, practical, and quality products.
Looking forward to delighting you again very soon!
Yours sweetly,
Charlotte & the Prêt à Garnir Team
Thank you very much for your enthusiastic review!
We are delighted that our savarin babas from Prêt à Garnir pleased you. Their softness and ability to enhance all toppings — whether classic or creative — make these treats a true pleasure to share.
Your satisfaction warms our hearts and motivates us to continue offering you delicious, practical, and quality products.
Looking forward to delighting you again very soon!
Yours sweetly,
Charlotte & the Prêt à Garnir Team
5
/5
★★★★★
I haven't worked with or tasted the product yet, so no opinion. The delivery was fast and the package very well wrapped; the génoises arrived intact.
Martine L.
purchased on 13/06/2025
Translated review
Answer from Prêt à Garnir
Hello Martine,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Very good product
Flora D.
purchased on 09/06/2025
Translated review
Answer from Prêt à Garnir
Hello Flora,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Top as usual, I recommend
Fanny D.
purchased on 08/06/2025
Translated review
Answer from Prêt à Garnir
Hello Fanny,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
4
/5
★★★★☆
Very satisfied with the product but a small issue with the carrier
Pascale B.
purchased on 11/06/2025
Translated review
Answer from Prêt à Garnir
Hello Pascale,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Order for a wedding. Very good products, in line with the descriptions. Packaging that reduces the risk of breakage during transport. I recommend and will not hesitate to place new orders myself.
Audrey V.
purchased on 10/05/2025
Translated review
Answer from Prêt à Garnir
Hello Audrey,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Very good. Very fast delivery. Products not yet tasted.
Sandrine F.
purchased on 12/06/2025
Translated review
Answer from Prêt à Garnir
Hello Sandrine,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Very good products
Colette P.
purchased on 10/06/2025
Translated review
Answer from Prêt à Garnir
Hello Colette,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
4
/5
★★★★☆
Very good
Thérèse L.
purchased on 11/06/2025
Translated review
Answer from Prêt à Garnir
Hello Thérèse,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
As usual, never disappointed! Fast and efficient!
Cecile O.
purchased on 12/06/2025
Translated review
Answer from Prêt à Garnir
Hello Cécile,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Impeccable and also a very appreciated little gift
Laurence B.
purchased on 10/06/2025
Translated review
Answer from Prêt à Garnir
Hello Laurence,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Very satisfied. Perfectly packaged. Easy to fill and very good
Valérie G.
purchased on 07/06/2025
Translated review
Answer from Prêt à Garnir
Hello Valérie,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
1
/5
★☆☆☆☆
Three-quarters of the ordered tartlets were in pieces... it may have been a mistake on my part to order such a product (quite fragile after all...)
Joseph K.
purchased on 09/06/2025
Translated review
Answer from Prêt à Garnir
Hello Joseph,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
4
/5
★★★★☆
Very good products, unfortunately many arrive broken despite the packaging!
Lydie L.
purchased on 10/06/2025
Translated review
Answer from Prêt à Garnir
Hello Lydie,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
5
/5
★★★★★
Perfect in every way
Christophe B.
purchased on 09/06/2025
Translated review
Answer from Prêt à Garnir
Hello Christophe,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Very good products. Serious delivery.
Brigitte A.
purchased on 06/06/2025
Translated review
Answer from Prêt à Garnir
Hello Brigitte,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
5
/5
★★★★★
Very good product and fast delivery
Sylvie B.
purchased on 02/06/2025
Translated review
Answer from Prêt à Garnir
Hello Sylvie,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
5
/5
★★★★★
Fragile products well protected. Fast delivery. Thank you to the Prêt à Garnir team
Claire C.
purchased on 03/06/2025
Translated review
Answer from Prêt à Garnir
Hello Claire,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
5
/5
★★★★★
Always very good, fast delivery, the only downside is the breakage in the boxes I think the means of transport is not suitable.....too bad
Patrick T.
purchased on 02/06/2025
Translated review
Answer from Prêt à Garnir
Hello Patrick,
First of all, we would like to sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and that we take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we would like to sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and that we take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
5
/5
★★★★★
Speed. Perfect delivery. Very well protected.
Françoise B.
purchased on 05/06/2025
Translated review
Answer from Prêt à Garnir
Hello Françoise,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
5
/5
★★★★★
Hello, very good cabbages and good smell when opening the box which is very well protected and airtight. If needed, I will buy again without any problem
Céline A.
purchased on 24/05/2025
Translated review
Answer from Prêt à Garnir
Hello Céline,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
5
/5
★★★★★
Super good and practical
Christine L.
purchased on 31/05/2025
Translated review
Answer from Prêt à Garnir
Hello Christine,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
5
/5
★★★★★
I am happy with the merchandise, I can't wait to taste it
Ginette L.
purchased on 02/06/2025
Translated review
Answer from Prêt à Garnir
Hello Ginette,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
5
/5
★★★★★
Always very satisfied with my orders.
Franck A.
purchased on 30/05/2025
Translated review
Answer from Prêt à Garnir
Hello Franck,
A big thank you for your feedback and your loyalty!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
A big thank you for your feedback and your loyalty!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
5
/5
★★★★★
Very well even if there was a bit of breakage
Bernadette C.
purchased on 01/06/2025
Translated review
Answer from Prêt à Garnir
Hello Bernadette,
First of all, we would like to sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and that we take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we would like to sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and that we take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
3
/5
★★★☆☆
A little for a macaron but I will manage, just I noticed when I went to the site the day after receiving the order that the same product was discounted. As a new customer, it would have been wise to apply this offer for loyalty purposes.
Claudie A.
purchased on 31/05/2025
Translated review
Answer from Prêt à Garnir
Hello Claudie,
Thank you for taking the time to share your feedback.
We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.
However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.
We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.
Have a very nice day,
Charlotte and the Team at Prêt à Garnir
Thank you for taking the time to share your feedback.
We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.
However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.
We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.
Have a very nice day,
Charlotte and the Team at Prêt à Garnir
4
/5
★★★★☆
I am satisfied with my order but the package was poorly transported and part of the order arrived broken
Valerie L.
purchased on 01/06/2025
Translated review
Answer from Prêt à Garnir
Hello Valérie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
5
/5
★★★★★
Very responsive customer service, very commercial site, I recommend
Elise D.
purchased on 01/06/2025
Translated review
Answer from Prêt à Garnir
Hello Elise,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
5
/5
★★★★★
Excellent products. After a successful first order, I am renewing and recommending
Joëlle P.
purchased on 01/06/2025
Translated review
Answer from Prêt à Garnir
Hello Joëlle,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
2
/5
★★☆☆☆
Good quality of products. A few tarts were broken upon arrival.
Maguy V.
purchased on 20/05/2025
Translated review
Answer from Prêt à Garnir
Hello Maguy,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
3
/5
★★★☆☆
The pasta is very good, very thin and very practical. The packaging, however, is not well designed, at least 10 pasta were broken out of 96.
Pierre-olivier B.
purchased on 29/05/2025
Translated review
Answer from Prêt à Garnir
Hello Pierre Oliver,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
5
/5
★★★★★
Perfect as always
Nadia R.
purchased on 28/05/2025
Translated review
Answer from Prêt à Garnir
Hello Nadia,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team