Reviews Protennis

The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.

Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed

Very happy. Tennis shoes are great.

Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!

Delivery service not up to the site

Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.

Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected

Discount on racket OK, stringing not satisfactory

Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...

2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)

UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!

I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.

Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.

I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.

Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.

Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...

I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).

Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.

The delay was longer than expected, but the order arrived, which is the main thing.

An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!

It has taken a long time to arrive.

Negative UPS delivery times and modes.

Very serious company,super fast shipping products as described

The product I bought wasn't as the one advertised on the website

Satisfied with the product but delivery time very long because shipped 10jiira after my purchase because I made a claim then when the package arrived I had to pay in addition to shipping costs customs fees which was not specified when purchasing the product: in the end the cost is really excessive

Delivery took too long and was delayed several times.

The delivery took a week and the driver did not deliver to your home but to a relay point

Satisfied for the price but very disappointed that the stock shown was not real.

Delivery problem, the parcel was to be delivered to my home. I waited for delivery, the parcel was dropped off at the relay point with a message at 5:50 pm, the relay point closed at 6 pm, closed on December 24, the Christmas gift remained blocked until December 26, very disappointing Satisfied with the purchase and the protein site. Disastrous delivery

Order, delivery, in all respects compliant.

Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?

Poor return procedure

The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!

Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.

Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.

Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired

The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.

UPS needed too much time

Everything ok. Slow shipping

Hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).